Audience Development and Experience Manager Job at Center for the Arts- Lake Sun
Center for the Arts- Lake Sunapee Region, New London, NH, United States
About the Organization The Center for the Arts (CFA) is the creative engine of the Sunapee region. The CFA is an impact-focused community arts organization whose mission is to drive cultural experiences that educate, entertain, and inspire, and contribute meaningfully to the region’s economic vitality. The CFA is a regional catalyst and focal destination for multi-generational arts education, creation, collaboration, and enjoyment. Through vibrant visual, performing, and literary artist communities drawn from the region and beyond, compelling arts spaces, engaging classes, and a diverse array of high-quality programs and events, the CFA enriches the cultural fabric of our communities and drives the regional creative economy.
About the Region The Sunapee Region is composed of a dozen municipalities in west-central New Hampshire, centered around the pristine Lake Sunapee and Mount Sunapee. Renowned for its natural beauty, year-round recreation, and charming towns, the region offers a welcoming blend of culture, community, and a strong economy — all within a few hours of Boston, Portland, and Burlington. It is a place people choose to live, visit, and invest in, and the CFA is proud to be part of what makes it extraordinary.
The Opportunity We are seeking an energetic, organized, and engaging Audience Development and Experience Manager to join our small but mighty team. The Audience Development and Experience Manager will be the driving force in creating awareness, repeat attendance, and passionate advocacy for the CFA’s programs and for the organization. Included in this job scope is full-spectrum oversight of marketing and communications, playing a key part in the organization’s development activities and events, responsibility for ensuring a superior audience experience for the organization’s constituents, and taking point on maximizing the insight and utility that the CFA can extract out of its data. This role sits at the intersection of best practice audience engagement experience management, development, and data analytics. The role is ideal for someone who is a brand builder and loves to have high impact in growing organizations, sees actionable patterns in information, loves engaging with a community, and is passionate about the role the arts play in the life of a community.
The Audience Development and Experience Manager reports directly to the Executive Director.
Primary Role Responsibilities Driving Awareness, Attendance, and Advocacy for all CFA Programs and Content Managing content creation and overseeing content distribution for all exhibitions, programs, performances, and events
Driving consistent and significant growth in program attendance and participation, as well as community followership and advocacy
Actively tracking reach, engagement, journeys, behavior, advocacy, and other key metrics as a closed loop process for ensuring continuous improvement in segmentation, messaging, and related actions
Audience Experience Management Understanding and measuring what makes for great experiences for the organization’s various constituents
Documenting and recommending policy, process, and system changes to reduce/eliminate experience detractors and/or frictions, while introducing other changes to elevate experiences
Overseeing implementation of desired changes
Development Support Managing data in the central database (CRM) for interactions with donors, grant‑making organizations, foundations, sponsors, and members
Supporting the Executive Director and Development Committee of the Board with CRM analysis and actionable insight
Supporting the same on development and leadership of related events
Data Management In addition to the above, ownership of data inputs, tracking and performance analytics around all programs, product, and content
Personal Characteristics The ideal candidate is a warm, energetic, and highly organized self‑starter who brings both heart and hustle to their work. They are tremendous at storytelling and effortlessly telegraph passion for the mission‑driven organizations with whom they work. Highly creative, they also have a left‑right brain balance in that they live in the data to ensure that targeted actions are generating desired results, and know how to test, validate and course‑correct. Besides being tremendously proud of the community impact of their organizations, they obsess about ensuring a great audience experience for the various organizational constituents, from patrons to donors to artists to volunteers to sponsors and partners.
Key qualities include:
Exceptional interpersonal, written, and verbal communication skills
A fanatical attention to detail and commitment to high‑quality execution
A deep enthusiasm and capability for brand building, including knowledge of and use of best practice techniques and tools
Strong organizational and time management skills, with the ability to manage multiple priorities in a fast‑moving environment.
A collaborative and positive work style
Comfort with data and CRM tools
A passion for the arts and a belief in their power to enrich lives and strengthen communities
Willingness to work select evenings and weekends as events require
Qualifications We recognize that there are many ways to build relevant skills and experience. We will be looking for:
Prior experience in marketing and communications, event management, development, customer experience management, community engagement, nonprofit operations, or a related field
Proficiency with standard office and productivity tools, including CRM
A demonstrated ability to build and maintain positive relationships with a wide range of stakeholders.
A track record of taking initiative, following through, and delivering results. We place a high premium on people who Get Stuff Done – end‑to‑end, with quality
Location This is a full‑time position, working out of the CFA’s headquarters in New London, NH. The role requires regular on‑site presence, including at events, and involves support and presence at a number of evening and weekend events. Some flexibility in scheduling is available outside of required presence at events.
Compensation & Benefits This position pays $50,000 per year and is eligible for medical and dental benefits.
How to Apply Interested applicants should:
Email a resume and a brief cover letter summarizing relevant experience and why you are excited about this role to jobsearch@cfanh.org.
Include “Audience Development and Experience Manager” in the subject line of your email.
Be prepared to provide references upon request.
No phone calls, please.
The Center for the Arts is an equal opportunity employer and is committed to building a diverse and inclusive team. We encourage applications from individuals of all backgrounds, experiences, and perspectives.
#J-18808-Ljbffr
In Summary: The Center for the Arts is the creative engine of the Sunapee region . The Audience Development and Experience Manager will be the driving force in creating awareness, repeat attendance, and passionate advocacy for the CFA’s programs and for the organization . The ideal candidate is a warm, energetic, and highly organized self‑starter who brings both heart and hustle to their work .
En Español: Acerca de la Organización El Centro para las Artes (CFA) es el motor creativo de la región de Sunapee. La CFA es una organización de artes comunitarias enfocada en impacto cuya misión es impulsar experiencias culturales que eduquen, entretenen e inspiran y contribuyan significativamente a la vitalidad económica de la región. El Gerente de Desarrollo y Experiencia del Público será la fuerza motriz para crear conciencia, asistencia repetida y defensa apasionada por los programas de CFA y para la organización. Incluido en este ámbito de trabajo es la supervisión de todo el espectro del marketing y las comunicaciones, desempeñando un papel clave en las actividades y eventos de desarrollo de la organización, la responsabilidad de garantizar una experiencia superior de audiencia para los constituyentes de la Organización, y centrándose en maximizar la comprensión y utilidad que la CFA puede extraer de sus datos. El Director de Desarrollo y Experiencia del Público se relaciona directamente con el director ejecutivo. Responsabilidades primarias Conducir la concienciación, asistencia y defensa para todos los programas CFA y contenido Gestión de la creación y supervisión de contenidos para todas las exposiciones, programas, actuaciones y eventos Crear patrones actionable en la información, amaría involucrarse con una comunidad y es apasionado por el papel que juegan las artes en la vida de una comunidad. Además de sentirse enormemente orgullosos del impacto comunitario de sus organizaciones, se obsesionan por garantizar una gran experiencia de audiencia para los diversos componentes de la organización, desde clientes hasta donantes y artistas a voluntarios a patrocinadores y socios. Las cualidades clave incluyen: Habilidades excepcionales interpersonales, escritas y verbales de comunicación Una atención fanática al detalle y compromiso con ejecución de alta calidad Un profundo entusiasmo y capacidad para construir marcas, incluyendo el conocimiento rápido y el uso de herramientas de gestión organizativa y las habilidades laborales, que requieren capacidades e experiencias de trabajo en un entorno relacionado con las artes, así como muchas formas más adecuadas de fortalecer su convicción y creencias. Buscaremos: experiencia previa en marketing y comunicaciones, gestión de eventos, desarrollo, administración de la experiencia del cliente, participación comunitaria, operaciones sin fines de lucro o un campo relacionado Proficiencia con herramientas estándar de oficina y productividad, incluida CRM Una capacidad demostrada para construir y mantener relaciones positivas con una amplia gama de partes interesadas. Un historial de toma de iniciativa, seguimiento y entrega de resultados. Colocamos una alta prima a las personas que consiguen cosas hechas final-a-fin, con ubicación de calidad Este es un puesto a tiempo completo, trabajando desde la sede de CFAs en Nueva Londres, NH. El papel requiere presencia regular en el sitio, incluso en eventos, e implica apoyo y presencia en varias noches y eventos. Algunas flexibilidades en el currículum están disponibles fuera de los beneficios requeridos en línea. Compensación & Beneficios Esta posición es calificada por $ 50,000 dólares al año para los empleados médicos y profesionales. Alentamos las aplicaciones de personas de todos los orígenes, experiencias y perspectivas. #J-18808-Ljbffr
About the Region The Sunapee Region is composed of a dozen municipalities in west-central New Hampshire, centered around the pristine Lake Sunapee and Mount Sunapee. Renowned for its natural beauty, year-round recreation, and charming towns, the region offers a welcoming blend of culture, community, and a strong economy — all within a few hours of Boston, Portland, and Burlington. It is a place people choose to live, visit, and invest in, and the CFA is proud to be part of what makes it extraordinary.
The Opportunity We are seeking an energetic, organized, and engaging Audience Development and Experience Manager to join our small but mighty team. The Audience Development and Experience Manager will be the driving force in creating awareness, repeat attendance, and passionate advocacy for the CFA’s programs and for the organization. Included in this job scope is full-spectrum oversight of marketing and communications, playing a key part in the organization’s development activities and events, responsibility for ensuring a superior audience experience for the organization’s constituents, and taking point on maximizing the insight and utility that the CFA can extract out of its data. This role sits at the intersection of best practice audience engagement experience management, development, and data analytics. The role is ideal for someone who is a brand builder and loves to have high impact in growing organizations, sees actionable patterns in information, loves engaging with a community, and is passionate about the role the arts play in the life of a community.
The Audience Development and Experience Manager reports directly to the Executive Director.
Primary Role Responsibilities Driving Awareness, Attendance, and Advocacy for all CFA Programs and Content Managing content creation and overseeing content distribution for all exhibitions, programs, performances, and events
Driving consistent and significant growth in program attendance and participation, as well as community followership and advocacy
Actively tracking reach, engagement, journeys, behavior, advocacy, and other key metrics as a closed loop process for ensuring continuous improvement in segmentation, messaging, and related actions
Audience Experience Management Understanding and measuring what makes for great experiences for the organization’s various constituents
Documenting and recommending policy, process, and system changes to reduce/eliminate experience detractors and/or frictions, while introducing other changes to elevate experiences
Overseeing implementation of desired changes
Development Support Managing data in the central database (CRM) for interactions with donors, grant‑making organizations, foundations, sponsors, and members
Supporting the Executive Director and Development Committee of the Board with CRM analysis and actionable insight
Supporting the same on development and leadership of related events
Data Management In addition to the above, ownership of data inputs, tracking and performance analytics around all programs, product, and content
Personal Characteristics The ideal candidate is a warm, energetic, and highly organized self‑starter who brings both heart and hustle to their work. They are tremendous at storytelling and effortlessly telegraph passion for the mission‑driven organizations with whom they work. Highly creative, they also have a left‑right brain balance in that they live in the data to ensure that targeted actions are generating desired results, and know how to test, validate and course‑correct. Besides being tremendously proud of the community impact of their organizations, they obsess about ensuring a great audience experience for the various organizational constituents, from patrons to donors to artists to volunteers to sponsors and partners.
Key qualities include:
Exceptional interpersonal, written, and verbal communication skills
A fanatical attention to detail and commitment to high‑quality execution
A deep enthusiasm and capability for brand building, including knowledge of and use of best practice techniques and tools
Strong organizational and time management skills, with the ability to manage multiple priorities in a fast‑moving environment.
A collaborative and positive work style
Comfort with data and CRM tools
A passion for the arts and a belief in their power to enrich lives and strengthen communities
Willingness to work select evenings and weekends as events require
Qualifications We recognize that there are many ways to build relevant skills and experience. We will be looking for:
Prior experience in marketing and communications, event management, development, customer experience management, community engagement, nonprofit operations, or a related field
Proficiency with standard office and productivity tools, including CRM
A demonstrated ability to build and maintain positive relationships with a wide range of stakeholders.
A track record of taking initiative, following through, and delivering results. We place a high premium on people who Get Stuff Done – end‑to‑end, with quality
Location This is a full‑time position, working out of the CFA’s headquarters in New London, NH. The role requires regular on‑site presence, including at events, and involves support and presence at a number of evening and weekend events. Some flexibility in scheduling is available outside of required presence at events.
Compensation & Benefits This position pays $50,000 per year and is eligible for medical and dental benefits.
How to Apply Interested applicants should:
Email a resume and a brief cover letter summarizing relevant experience and why you are excited about this role to jobsearch@cfanh.org.
Include “Audience Development and Experience Manager” in the subject line of your email.
Be prepared to provide references upon request.
No phone calls, please.
The Center for the Arts is an equal opportunity employer and is committed to building a diverse and inclusive team. We encourage applications from individuals of all backgrounds, experiences, and perspectives.
#J-18808-Ljbffr
In Summary: The Center for the Arts is the creative engine of the Sunapee region . The Audience Development and Experience Manager will be the driving force in creating awareness, repeat attendance, and passionate advocacy for the CFA’s programs and for the organization . The ideal candidate is a warm, energetic, and highly organized self‑starter who brings both heart and hustle to their work .
En Español: Acerca de la Organización El Centro para las Artes (CFA) es el motor creativo de la región de Sunapee. La CFA es una organización de artes comunitarias enfocada en impacto cuya misión es impulsar experiencias culturales que eduquen, entretenen e inspiran y contribuyan significativamente a la vitalidad económica de la región. El Gerente de Desarrollo y Experiencia del Público será la fuerza motriz para crear conciencia, asistencia repetida y defensa apasionada por los programas de CFA y para la organización. Incluido en este ámbito de trabajo es la supervisión de todo el espectro del marketing y las comunicaciones, desempeñando un papel clave en las actividades y eventos de desarrollo de la organización, la responsabilidad de garantizar una experiencia superior de audiencia para los constituyentes de la Organización, y centrándose en maximizar la comprensión y utilidad que la CFA puede extraer de sus datos. El Director de Desarrollo y Experiencia del Público se relaciona directamente con el director ejecutivo. Responsabilidades primarias Conducir la concienciación, asistencia y defensa para todos los programas CFA y contenido Gestión de la creación y supervisión de contenidos para todas las exposiciones, programas, actuaciones y eventos Crear patrones actionable en la información, amaría involucrarse con una comunidad y es apasionado por el papel que juegan las artes en la vida de una comunidad. Además de sentirse enormemente orgullosos del impacto comunitario de sus organizaciones, se obsesionan por garantizar una gran experiencia de audiencia para los diversos componentes de la organización, desde clientes hasta donantes y artistas a voluntarios a patrocinadores y socios. Las cualidades clave incluyen: Habilidades excepcionales interpersonales, escritas y verbales de comunicación Una atención fanática al detalle y compromiso con ejecución de alta calidad Un profundo entusiasmo y capacidad para construir marcas, incluyendo el conocimiento rápido y el uso de herramientas de gestión organizativa y las habilidades laborales, que requieren capacidades e experiencias de trabajo en un entorno relacionado con las artes, así como muchas formas más adecuadas de fortalecer su convicción y creencias. Buscaremos: experiencia previa en marketing y comunicaciones, gestión de eventos, desarrollo, administración de la experiencia del cliente, participación comunitaria, operaciones sin fines de lucro o un campo relacionado Proficiencia con herramientas estándar de oficina y productividad, incluida CRM Una capacidad demostrada para construir y mantener relaciones positivas con una amplia gama de partes interesadas. Un historial de toma de iniciativa, seguimiento y entrega de resultados. Colocamos una alta prima a las personas que consiguen cosas hechas final-a-fin, con ubicación de calidad Este es un puesto a tiempo completo, trabajando desde la sede de CFAs en Nueva Londres, NH. El papel requiere presencia regular en el sitio, incluso en eventos, e implica apoyo y presencia en varias noches y eventos. Algunas flexibilidades en el currículum están disponibles fuera de los beneficios requeridos en línea. Compensación & Beneficios Esta posición es calificada por $ 50,000 dólares al año para los empleados médicos y profesionales. Alentamos las aplicaciones de personas de todos los orígenes, experiencias y perspectivas. #J-18808-Ljbffr