VisionPoint Audio Visual and Unified Communications Integrator is hiring: Audio
VisionPoint Audio Visual and Unified Communications Integrator, Newington, CT, United States
Managed Services and On-Site Customer Support
About VisionPoint
VisionPoint is a premier commercial AV and Unified Communications integrator headquartered in Newington, CT. For more than 20 years we have delivered design, integration, programming, and managed services to Fortune 500, aerospace, government, healthcare, and higher-education clients. Our VisionCare+ managed service platform keeps customer meeting rooms, collaboration spaces, and operations centers running at peak performance. We are WBENC-certified and recognized for white-glove service and long-term customer partnerships.
The Opportunity
We are hiring an Audio Visual (AV) Support Technician to join our Service and Managed Services team. You will troubleshoot, repair, and maintain customer AV and Unified Communications systems built on Crestron, Microsoft Teams Rooms, Zoom Rooms, Cisco Webex, Shure, Biamp, and Q-SYS platforms. You will work across remote diagnostics, dispatched on‑site service, scheduled preventative maintenance, and VisionCare+ managed service contracts.
What You Will Do
Respond to service tickets for Microsoft Teams Rooms, Zoom Rooms, Crestron, and Cisco Webex environments
Perform remote troubleshooting, firmware updates, configuration changes, and log review
Travel to customer sites across Connecticut and the Northeast to diagnose and repair AV/UC systems
Complete scheduled preventative maintenance visits under VisionCare+ service contracts
Swap, test, and calibrate cameras, microphones, displays, DSPs, codecs, and control processors
Document findings, resolutions, and recommendations in ticketing and CRM systems
Partner with Engineering, Programming, and Installation teams on escalations and warranty work
Deliver a professional, customer‑first experience that reinforces long‑term client relationships
What We Are Looking For
Minimum 2 years of experience in commercial AV service, installation, IT support, or a closely related technical field
Working knowledge of Microsoft Teams Rooms, Zoom Rooms, Cisco Webex, or similar UC platforms
Experience troubleshooting Crestron, Extron, Biamp, Shure, Q‑SYS, or comparable AV control, DSP, and audio systems
Understanding of networking fundamentals including IP addressing, VLANs, and basic QoS
Strong diagnostic skills and a methodical approach to problem isolation
Excellent written and verbal communication for customer‑facing interaction and ticket documentation
Valid driver’s license, reliable transportation, and willingness to travel regionally
Ability to lift 50 pounds and perform physical service tasks on ladders or lifts as needed
Compensation and Benefits
Competitive compensation commensurate with experience and certifications
Medical, dental, vision, disability, and supplemental insurance
Retirement plan with company contribution
Paid holidays, vacation, and personal time
Paid AVIXA CTS training and continuing education
Manufacturer training opportunities (Crestron, Biamp, Shure, Q‑SYS, Microsoft, Zoom, Cisco)
Company‑provided tools, uniforms, and service vehicle access where applicable
Growth path into senior service roles, Support Services leadership, or Engineering
Why VisionPoint
Our Support Services team is the face of VisionPoint to customers who depend on their meeting environments every hour of every business day. If you take pride in solving difficult technical problems, communicating clearly with customers, and leaving every site better than you found it, apply today.
VisionPoint is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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About VisionPoint
VisionPoint is a premier commercial AV and Unified Communications integrator headquartered in Newington, CT. For more than 20 years we have delivered design, integration, programming, and managed services to Fortune 500, aerospace, government, healthcare, and higher-education clients. Our VisionCare+ managed service platform keeps customer meeting rooms, collaboration spaces, and operations centers running at peak performance. We are WBENC-certified and recognized for white-glove service and long-term customer partnerships.
The Opportunity
We are hiring an Audio Visual (AV) Support Technician to join our Service and Managed Services team. You will troubleshoot, repair, and maintain customer AV and Unified Communications systems built on Crestron, Microsoft Teams Rooms, Zoom Rooms, Cisco Webex, Shure, Biamp, and Q-SYS platforms. You will work across remote diagnostics, dispatched on‑site service, scheduled preventative maintenance, and VisionCare+ managed service contracts.
What You Will Do
Respond to service tickets for Microsoft Teams Rooms, Zoom Rooms, Crestron, and Cisco Webex environments
Perform remote troubleshooting, firmware updates, configuration changes, and log review
Travel to customer sites across Connecticut and the Northeast to diagnose and repair AV/UC systems
Complete scheduled preventative maintenance visits under VisionCare+ service contracts
Swap, test, and calibrate cameras, microphones, displays, DSPs, codecs, and control processors
Document findings, resolutions, and recommendations in ticketing and CRM systems
Partner with Engineering, Programming, and Installation teams on escalations and warranty work
Deliver a professional, customer‑first experience that reinforces long‑term client relationships
What We Are Looking For
Minimum 2 years of experience in commercial AV service, installation, IT support, or a closely related technical field
Working knowledge of Microsoft Teams Rooms, Zoom Rooms, Cisco Webex, or similar UC platforms
Experience troubleshooting Crestron, Extron, Biamp, Shure, Q‑SYS, or comparable AV control, DSP, and audio systems
Understanding of networking fundamentals including IP addressing, VLANs, and basic QoS
Strong diagnostic skills and a methodical approach to problem isolation
Excellent written and verbal communication for customer‑facing interaction and ticket documentation
Valid driver’s license, reliable transportation, and willingness to travel regionally
Ability to lift 50 pounds and perform physical service tasks on ladders or lifts as needed
Compensation and Benefits
Competitive compensation commensurate with experience and certifications
Medical, dental, vision, disability, and supplemental insurance
Retirement plan with company contribution
Paid holidays, vacation, and personal time
Paid AVIXA CTS training and continuing education
Manufacturer training opportunities (Crestron, Biamp, Shure, Q‑SYS, Microsoft, Zoom, Cisco)
Company‑provided tools, uniforms, and service vehicle access where applicable
Growth path into senior service roles, Support Services leadership, or Engineering
Why VisionPoint
Our Support Services team is the face of VisionPoint to customers who depend on their meeting environments every hour of every business day. If you take pride in solving difficult technical problems, communicating clearly with customers, and leaving every site better than you found it, apply today.
VisionPoint is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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