Audio Visual Technician Job at ACL Digital in Dallas
ACL Digital, Dallas, TX, United States
Position Type
Contract role with potential extensions (3 months to begin with)
Required Skills
AV experience
AV Crestron
Apple MacBook support and troubleshooting
Apple iOS and Android device support; setup and configuration
Strong knowledge and understanding of Win10, Office 365
Instant Messaging tools; Teams
Ticketing System: Service Now
Description
NOTE FROM HIRING MANAGER: any candidate we interview must have some type of AV experience (supporting equipment in a meeting room; like Condecos, Surface Hubs, Microsoft Teams ROOMS, Crestron, Barco Click Share, Poly Com etc.)
The On-site Technology Support (OSTS) Technician provides high-level technical support, guidance and advice to personnel in one or more of the following areas: networking, telecommunications, and/or high-level technical support - in accordance with Firm policy. The candidate should have a background performing in person support in a highly professional environment and possess very strong customer interfacing skills.
Responsibilities
Act as a sub-area or national resource in On-site (OSTS) applying technical knowledge to develop and implement solutions to complex technology issues.
Laptop troubleshooting, maintenance and administration.
Apple MacBook support and troubleshooting.
Apple iOS and Android device support; setup and configuration.
Knowledge and understanding of HP, Xerox and Canon print devices.
Anticipate and respond to complex technology support issues.
Strong knowledge and understanding of Win10, Office 365.
Instant Messaging tools; Teams.
Excellent customer service skills, meeting with users in person to resolve complex technology issues.
Ability to perform root cause analysis to quickly recover from service interruptions and to prevent recurring problems.
Analyze the impact of decisions, and guide others through the solution process to satisfy customer, OSTS and Firm needs and objectives.
Provide meaningful contributions to team efforts to enhance overall departmental effectiveness.
Leverage multiple resources or coordinate with other teams to meet customer needs.
Facilitate the implementation and support of defined Technology solutions.
Communicate system updates to customers as required.
Coordinate, track, and maintain inventory.
Document and track the status of inquiries, coordinate appropriate responses and follow-up to ensure customer satisfaction using Service Now.
Perform software and firmware upgrades and testing as needed or part of an initiative or project.
Use root-cause analysis, and troubleshooting at the operational level, work to proactively identify technical and support problems and solutions to prevent future occurrence.
Participate in post-mortem analysis of significant projects or events, sharing best practice techniques and solutions.
Share solutions throughout Global IT using appropriate channels. Familiar with Yammer, SharePoint and other collaboration tools.
Provide technical guidance and consult with customer stakeholders.
Qualifications
Degree in Computer Science or a related discipline; or equivalent work experience in IT Support
Approximately 1-3 plus years of experience in support of IT products
Technical expertise in various facets of PC support, which may include PC applications, hardware, tools, utilities, networking, telecommunications
Excellent interpersonal, communication and organizational skills
Ability to simultaneously work on multiple projects or assignments in a fast-paced and highly challenging environment
Able to work effectively with high level customers and other management personnel
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Contract role with potential extensions (3 months to begin with)
Required Skills
AV experience
AV Crestron
Apple MacBook support and troubleshooting
Apple iOS and Android device support; setup and configuration
Strong knowledge and understanding of Win10, Office 365
Instant Messaging tools; Teams
Ticketing System: Service Now
Description
NOTE FROM HIRING MANAGER: any candidate we interview must have some type of AV experience (supporting equipment in a meeting room; like Condecos, Surface Hubs, Microsoft Teams ROOMS, Crestron, Barco Click Share, Poly Com etc.)
The On-site Technology Support (OSTS) Technician provides high-level technical support, guidance and advice to personnel in one or more of the following areas: networking, telecommunications, and/or high-level technical support - in accordance with Firm policy. The candidate should have a background performing in person support in a highly professional environment and possess very strong customer interfacing skills.
Responsibilities
Act as a sub-area or national resource in On-site (OSTS) applying technical knowledge to develop and implement solutions to complex technology issues.
Laptop troubleshooting, maintenance and administration.
Apple MacBook support and troubleshooting.
Apple iOS and Android device support; setup and configuration.
Knowledge and understanding of HP, Xerox and Canon print devices.
Anticipate and respond to complex technology support issues.
Strong knowledge and understanding of Win10, Office 365.
Instant Messaging tools; Teams.
Excellent customer service skills, meeting with users in person to resolve complex technology issues.
Ability to perform root cause analysis to quickly recover from service interruptions and to prevent recurring problems.
Analyze the impact of decisions, and guide others through the solution process to satisfy customer, OSTS and Firm needs and objectives.
Provide meaningful contributions to team efforts to enhance overall departmental effectiveness.
Leverage multiple resources or coordinate with other teams to meet customer needs.
Facilitate the implementation and support of defined Technology solutions.
Communicate system updates to customers as required.
Coordinate, track, and maintain inventory.
Document and track the status of inquiries, coordinate appropriate responses and follow-up to ensure customer satisfaction using Service Now.
Perform software and firmware upgrades and testing as needed or part of an initiative or project.
Use root-cause analysis, and troubleshooting at the operational level, work to proactively identify technical and support problems and solutions to prevent future occurrence.
Participate in post-mortem analysis of significant projects or events, sharing best practice techniques and solutions.
Share solutions throughout Global IT using appropriate channels. Familiar with Yammer, SharePoint and other collaboration tools.
Provide technical guidance and consult with customer stakeholders.
Qualifications
Degree in Computer Science or a related discipline; or equivalent work experience in IT Support
Approximately 1-3 plus years of experience in support of IT products
Technical expertise in various facets of PC support, which may include PC applications, hardware, tools, utilities, networking, telecommunications
Excellent interpersonal, communication and organizational skills
Ability to simultaneously work on multiple projects or assignments in a fast-paced and highly challenging environment
Able to work effectively with high level customers and other management personnel
#J-18808-Ljbffr