Payments & Deposit Operations Representative III (US)

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Ces témoins n’enregistrent pas de renseignements personnels permettant l’identification.* Works within moderately defined guidelines and/or is responsible for activities involving multiple steps, systems, and jurisdictions* Requires advanced skills and expertise in a range of products and services, processes, procedures and systems in a set of focus areas, where transactions could be characterized by moderate risk/financial impact* Uses judgement and understanding of process/policy risk when recommending exceptions outside general practices or guidelines* Identifies and resolves issues within authority on processes or transactions or escalates internally as required* Generally interacts with internal partners; may also interact with external customers for functions performed* May provide process/policy guidance to others (e.g. within team, internal partners)* Focus of work spans from daily, weekly to monthly activities* Requires solid knowledge of the business unit and operational functions for the business area supported as well as regulatory issues/requirements for jurisdictions supported* Prioritizes and completes own workload to meet SLA requirements for service and productivity and/or supports team manager in prioritizing and managing team workload* Actively maintains understanding of internal and industry regulations and trends, developing and sharing knowledge of emerging issues/risks, and assesses potential impacts as it relates to operating policies, standards and procedures* Consistently exercises discretion in managing correspondence, information and all matters of confidentiality* Supports development and/or implementation of standards, policies, procedures, and solutions that mitigate risk and maximize availability of service, efficiency and effectiveness* Contributes to the development/delivery of presentations/communications to management or broader audiences* Protects the interests of the organization – identifies and manages risks, and ensures the prompt and thorough resolution of escalated non-standard, high-risk issues* Adheres to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)* Supports change management projects or programs that impact the business, functions or processes and ensures clear communication and documentation of new processes* Identifies, leads and actively participates in process improvements and determines solutions that will allow business to grow* Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures the timely communication of issues/points of interest* Supports the team by actively building operations knowledge, thinks critically about processes and opportunities for improvement, shares ideas and transfers knowledge within the team, across the function, and with partners (e.g., audit, business insights)* Provides training, coaching and/or guidance to others on the team* Participates in personal performance management and development activities, including cross training within own team and other teams in the operations function* Ensures the timely communication of issues that are relevant to the team and encourages a good working relationship with other departments* Keeps others informed and up to date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities* Contributes to the success of the team by willingly assisting others in the completion and performance of work activities; provides training, coaching and/or guidance as appropriate* Contributes to a fair, positive and equitable environment that supports a diverse workforce* Engages and liaises with contracted external vendors to support, solution, and supplement business needs and processes* Acts as a brand ambassador for the function and the bank, both internally and/or externally* Domestic Travel – Occasional* International Travel – Never* Performing sedentary work – Continuous* Performing multiple tasks – Continuous* Operating standard office equipment - Continuous* Responding quickly to sounds – Occasional* Sitting – Continuous* Standing – Occasional* Walking – Occasional* Moving safely in confined spaces – Occasional* Lifting/Carrying (under 25 lbs.) – Occasional* Lifting/Carrying (over 25 lbs.) – Never* Squatting – Occasional* Bending – Occasional* Kneeling – Never* Crawling – Never* Climbing – Never* Reaching overhead – Never* Reaching forward – Occasional* Pushing – Occasional* Pulling – Occasional* Twisting – Never* Concentrating for long periods of time – Continuous* Applying common sense to deal with problems involving standardized situations – Continuous* Reading, writing and comprehending instructions – Continuous* Adding, subtracting, multiplying and dividing – Continuous**Additional Information:**

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

**Colleague Development**

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

**Training & Onboarding**

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

**Interview Process**

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.|**Nos valeurs**À la TD, nous avons pour objectif d’enrichir la vie de nos clients, de nos collectivités et de nos collègues, et nous avons en commun un ensemble de valeurs qui façonnent notre culture et guident nos comportements. En échange de l’engagement quotidien de nos collègues à aider la TD à réussir, nous nous engageons à leur offrir une expérience de travail qui repose sur l’impact, la croissance et la culture de bienveillance. Peu importe où vous travaillez à la TD, nous vous donnons les outils nécessaires pour faire changer les choses au travail et dans votre collectivité, explorer et faire progresser votre carrière et faire partie de notre culture de bienveillance et d’inclusion.**Notre engagement à l’égard de
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