Guidehouse is hiring: Revenue Cycle Communication Specialist in San Antonio
Guidehouse, San Antonio, TX, United States
Job Family
Strategy & Transformation Consulting
Travel Required
Up to 25%
Clearance Required
Ability to Obtain Public Trust
What You Will Do
The Revenue Cycle Communication Specialist plays a critical role within the Revenue Cycle Modernization & Innovation (RCMI) Program Management Office, supporting enterprise‑wide transformation of revenue cycle capabilities across the Military Health System. The position is responsible for developing, managing, and delivering high‑quality communication products that clearly convey the status, progress, and impacts of RCMI projects to internal and external stakeholders, including senior leaders, Military Treatment Facilities (MTFs), functional working groups, and operational teams.
The ideal candidate is an expert communicator who excels at translating complex technical and operational initiatives—such as Oracle Health (MHS GENESIS) revenue cycle configuration, workflow modernization, and system changes—into clear, engaging, and visually compelling communication materials. This role is central to ensuring transparency, alignment, and visibility across the modernization portfolio.
Responsibilities
Communication Strategy & Content Development
Develop and execute communication strategies supporting RCMI objectives and stakeholder engagement.
Translate complex revenue cycle concepts into clear, audience‑appropriate messages.
Create and maintain a phased Revenue Cycle Communications Plan (audiences, channels, timeline, governance, KPIs).
Multichannel Communication Products
Produce and maintain communication products across platforms, including executive briefings, newsletters, web/SharePoint content, infographics, fact sheets, and change communications.
Ensure all materials align with branding, messaging, and strategic priorities.
Leadership Presentation Development
Develop high‑impact presentations and briefing materials for senior leaders, governance bodies, and the RCMI PMO.
Partner with SMEs to ensure accuracy, clarity, and alignment with program goals.
Support leadership engagements, conferences, and events, including targeted email and collaboration channels.
Stakeholder Engagement & Coordination
Collaborate with revenue cycle SMEs, PMO staff, Oracle Health teams, and functional partners to gather and validate content.
Coordinate messaging across workstreams to ensure consistency and timely communication.
Support communications for major milestones, releases, and program events.
Communication Governance & Reporting
Maintain communication calendars, schedules, and distribution lists. Establish templates, standards, and style guidance in compliance with DoW branding and Section 508.
Track and report engagement metrics to improve communication effectiveness.
Change Management Support
Develop communications supporting change readiness, system updates, and workflow changes within MHS GENESIS.
Coordinate with training and operations teams to reinforce change impacts and user expectations.
What You Will Need
Must be able to OBTAIN and MAINTAIN a Federal or DoD "PUBLIC TRUST"; candidates must obtain approved adjudication of their PUBLIC TRUST prior to onboarding with Guidehouse. Candidates with an ACTIVE PUBLIC TRUST or SUITABILITY are preferred.
Bachelor's Degree
Three (3) or more years of experience in project management and/or consulting
What Would Be Nice To Have
Bachelor’s degree in communications, public affairs, marketing, public administration, business, or related field.
PMP or CAPM Certification.
Exceptional written and verbal communication skills with the ability to simplify complex technical concepts.
Proven experience developing high visibility presentations, especially for senior executives.
Experience creating multi‑format communication products (visual, digital, written).
Experience working in or supporting a PMO environment.
Ability to meet deadlines, manage multiple projects, and coordinate across diverse teams.
Strong organizational skills and attention to detail.
Familiarity with healthcare revenue cycle processes (registration, coding, billing, claims, reimbursement).
Experience communicating about technical or system related topics such as EHR configuration, MHS GENESIS/Oracle Health, or IT modernization programs is highly desirable.
Proficiency in Microsoft Office Suite (PowerPoint expert), SharePoint, communication platforms, and graphic design tools.
Strong stakeholder engagement and relationship building skills.
Ability to work collaboratively with clinical, technical, operational, and leadership teams.
Professional presence with a highly polished communication style.
Demonstrated experience with the DoD; Military Health System experience a plus.
Experience with leading small teams, coaching and collaborating with colleagues, providing feedback and guidance on work performance.
Knowledge of the healthcare sector, including such domains as public health, provider, and life sciences.
Prior experience supporting a federal agency, DoD organization, or large‑scale transformation program strongly preferred.
What We Offer
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave and Adoption Assistance
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short‑Term & Long‑Term Disability
Student Loan PayDown
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back‑Up Childcare Program
Mobility Stipend
About Guidehouse
Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
Equal Employment Opportunity
Guidehouse is an Equal Opportunity Employer protected under all laws of the United States. We ensure a diverse and inclusive work environment and encourage applicants from all backgrounds.
#J-18808-Ljbffr
In Summary: The Revenue Cycle Communication Specialist plays a critical role within the Revenue Cycle Modernization & Innovation (RCMI) Program Management Office . The ideal candidate is an expert communicator who excels at translating complex technical and operational initiatives into clear, engaging, and visually compelling communication materials . This role is central to ensuring transparency, alignment, and visibility across the modernization portfolio .
En Español: El especialista en comunicación del ciclo de ingresos desempeña un papel crítico dentro de la Oficina de Gestión del Programa de Modernización e Innovación del Ciclo de Ingresos (RCMI), apoyando la transformación a nivel empresarial de las capacidades de los ciclos de ingreso en todo el Sistema Militar de Salud. La posición es responsable de desarrollar, gestionar y entregar productos de comunicación de alta calidad que transmitan claramente el estado, progreso e impactos de los proyectos RCMI a partes interesadas internas y externas, incluidos altos directivos, instalaciones de tratamiento militar (MTFs), grupos de trabajo funcionales y equipos operativos. Esta función es central para garantizar la transparencia, alineación y visibilidad en todo el portafolio de modernización. Estrategia de Comunicación & Desarrollo de Contenido Responsabilidades Desarrollar e ejecutar estrategias de comunicación que apoyen los objetivos del RCMI y la participación de las partes interesadas. Transcribir conceptos complejos del ciclo de ingresos a mensajes claros y apropiados para el público. Crear y mantener un Plan de Comunicaciones del Ciclo de Ingresos por fases (audiencias, canales, cronograma, gobernanza, KPIs). Establecer plantillas, estándares y orientación de estilo en cumplimiento con la marca DoW y la Sección 508. Rastrear e informar métricas de compromiso para mejorar la eficacia de la comunicación. Se prefieren los candidatos con una ACTIVE PUBLIC TRUST o SUITABILITY. Experiencia comprobada en el desarrollo de presentaciones de alta visibilidad, especialmente para altos ejecutivos. Experiencias en la creación de productos de comunicación multi-formatados (visuales, digitales, escritos). experiencia trabajando o apoyando un entorno PMO ¿Qué sería bueno tener una licenciatura en comunicaciones, asuntos públicos, marketing, administración pública, negocios o campo relacionado? Certificación PMP o CAPM. Habilidades excepcionales de comunicación escrita y verbal con la capacidad de simplificar conceptos técnicos complejos. Prueba de experiencia desarrollando presentaciones altamente visibles, sobre todo para altos directivos. La experiencia en crear productos multiformativos de comunicación (visual, digital, escrito) Otras experiencias de trabajo o soporte a un ambiente PMO. Capacidad de cumplir plazos, gestionar múltiples proyectos y coordinar diversos equipos. Conocimiento de las habilidades de organización y atención al detalle. Familiaridad con los procesos de asistencia sanitaria (poder, facturación, contabilización, profesionales del servicio médico), conocimientos básicos que incluyen capacidades técnicas de gestión e integración de servicios personales, así como una amplia experiencia profesional de colaboración con los proveedores del sistema de salud y de apoyo social, etc. Aseguramos un entorno de trabajo diverso e inclusivo y animamos a los solicitantes de todos los orígenes. #J-18808-Ljbffr
Strategy & Transformation Consulting
Travel Required
Up to 25%
Clearance Required
Ability to Obtain Public Trust
What You Will Do
The Revenue Cycle Communication Specialist plays a critical role within the Revenue Cycle Modernization & Innovation (RCMI) Program Management Office, supporting enterprise‑wide transformation of revenue cycle capabilities across the Military Health System. The position is responsible for developing, managing, and delivering high‑quality communication products that clearly convey the status, progress, and impacts of RCMI projects to internal and external stakeholders, including senior leaders, Military Treatment Facilities (MTFs), functional working groups, and operational teams.
The ideal candidate is an expert communicator who excels at translating complex technical and operational initiatives—such as Oracle Health (MHS GENESIS) revenue cycle configuration, workflow modernization, and system changes—into clear, engaging, and visually compelling communication materials. This role is central to ensuring transparency, alignment, and visibility across the modernization portfolio.
Responsibilities
Communication Strategy & Content Development
Develop and execute communication strategies supporting RCMI objectives and stakeholder engagement.
Translate complex revenue cycle concepts into clear, audience‑appropriate messages.
Create and maintain a phased Revenue Cycle Communications Plan (audiences, channels, timeline, governance, KPIs).
Multichannel Communication Products
Produce and maintain communication products across platforms, including executive briefings, newsletters, web/SharePoint content, infographics, fact sheets, and change communications.
Ensure all materials align with branding, messaging, and strategic priorities.
Leadership Presentation Development
Develop high‑impact presentations and briefing materials for senior leaders, governance bodies, and the RCMI PMO.
Partner with SMEs to ensure accuracy, clarity, and alignment with program goals.
Support leadership engagements, conferences, and events, including targeted email and collaboration channels.
Stakeholder Engagement & Coordination
Collaborate with revenue cycle SMEs, PMO staff, Oracle Health teams, and functional partners to gather and validate content.
Coordinate messaging across workstreams to ensure consistency and timely communication.
Support communications for major milestones, releases, and program events.
Communication Governance & Reporting
Maintain communication calendars, schedules, and distribution lists. Establish templates, standards, and style guidance in compliance with DoW branding and Section 508.
Track and report engagement metrics to improve communication effectiveness.
Change Management Support
Develop communications supporting change readiness, system updates, and workflow changes within MHS GENESIS.
Coordinate with training and operations teams to reinforce change impacts and user expectations.
What You Will Need
Must be able to OBTAIN and MAINTAIN a Federal or DoD "PUBLIC TRUST"; candidates must obtain approved adjudication of their PUBLIC TRUST prior to onboarding with Guidehouse. Candidates with an ACTIVE PUBLIC TRUST or SUITABILITY are preferred.
Bachelor's Degree
Three (3) or more years of experience in project management and/or consulting
What Would Be Nice To Have
Bachelor’s degree in communications, public affairs, marketing, public administration, business, or related field.
PMP or CAPM Certification.
Exceptional written and verbal communication skills with the ability to simplify complex technical concepts.
Proven experience developing high visibility presentations, especially for senior executives.
Experience creating multi‑format communication products (visual, digital, written).
Experience working in or supporting a PMO environment.
Ability to meet deadlines, manage multiple projects, and coordinate across diverse teams.
Strong organizational skills and attention to detail.
Familiarity with healthcare revenue cycle processes (registration, coding, billing, claims, reimbursement).
Experience communicating about technical or system related topics such as EHR configuration, MHS GENESIS/Oracle Health, or IT modernization programs is highly desirable.
Proficiency in Microsoft Office Suite (PowerPoint expert), SharePoint, communication platforms, and graphic design tools.
Strong stakeholder engagement and relationship building skills.
Ability to work collaboratively with clinical, technical, operational, and leadership teams.
Professional presence with a highly polished communication style.
Demonstrated experience with the DoD; Military Health System experience a plus.
Experience with leading small teams, coaching and collaborating with colleagues, providing feedback and guidance on work performance.
Knowledge of the healthcare sector, including such domains as public health, provider, and life sciences.
Prior experience supporting a federal agency, DoD organization, or large‑scale transformation program strongly preferred.
What We Offer
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave and Adoption Assistance
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short‑Term & Long‑Term Disability
Student Loan PayDown
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back‑Up Childcare Program
Mobility Stipend
About Guidehouse
Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
Equal Employment Opportunity
Guidehouse is an Equal Opportunity Employer protected under all laws of the United States. We ensure a diverse and inclusive work environment and encourage applicants from all backgrounds.
#J-18808-Ljbffr
In Summary: The Revenue Cycle Communication Specialist plays a critical role within the Revenue Cycle Modernization & Innovation (RCMI) Program Management Office . The ideal candidate is an expert communicator who excels at translating complex technical and operational initiatives into clear, engaging, and visually compelling communication materials . This role is central to ensuring transparency, alignment, and visibility across the modernization portfolio .
En Español: El especialista en comunicación del ciclo de ingresos desempeña un papel crítico dentro de la Oficina de Gestión del Programa de Modernización e Innovación del Ciclo de Ingresos (RCMI), apoyando la transformación a nivel empresarial de las capacidades de los ciclos de ingreso en todo el Sistema Militar de Salud. La posición es responsable de desarrollar, gestionar y entregar productos de comunicación de alta calidad que transmitan claramente el estado, progreso e impactos de los proyectos RCMI a partes interesadas internas y externas, incluidos altos directivos, instalaciones de tratamiento militar (MTFs), grupos de trabajo funcionales y equipos operativos. Esta función es central para garantizar la transparencia, alineación y visibilidad en todo el portafolio de modernización. Estrategia de Comunicación & Desarrollo de Contenido Responsabilidades Desarrollar e ejecutar estrategias de comunicación que apoyen los objetivos del RCMI y la participación de las partes interesadas. Transcribir conceptos complejos del ciclo de ingresos a mensajes claros y apropiados para el público. Crear y mantener un Plan de Comunicaciones del Ciclo de Ingresos por fases (audiencias, canales, cronograma, gobernanza, KPIs). Establecer plantillas, estándares y orientación de estilo en cumplimiento con la marca DoW y la Sección 508. Rastrear e informar métricas de compromiso para mejorar la eficacia de la comunicación. Se prefieren los candidatos con una ACTIVE PUBLIC TRUST o SUITABILITY. Experiencia comprobada en el desarrollo de presentaciones de alta visibilidad, especialmente para altos ejecutivos. Experiencias en la creación de productos de comunicación multi-formatados (visuales, digitales, escritos). experiencia trabajando o apoyando un entorno PMO ¿Qué sería bueno tener una licenciatura en comunicaciones, asuntos públicos, marketing, administración pública, negocios o campo relacionado? Certificación PMP o CAPM. Habilidades excepcionales de comunicación escrita y verbal con la capacidad de simplificar conceptos técnicos complejos. Prueba de experiencia desarrollando presentaciones altamente visibles, sobre todo para altos directivos. La experiencia en crear productos multiformativos de comunicación (visual, digital, escrito) Otras experiencias de trabajo o soporte a un ambiente PMO. Capacidad de cumplir plazos, gestionar múltiples proyectos y coordinar diversos equipos. Conocimiento de las habilidades de organización y atención al detalle. Familiaridad con los procesos de asistencia sanitaria (poder, facturación, contabilización, profesionales del servicio médico), conocimientos básicos que incluyen capacidades técnicas de gestión e integración de servicios personales, así como una amplia experiencia profesional de colaboración con los proveedores del sistema de salud y de apoyo social, etc. Aseguramos un entorno de trabajo diverso e inclusivo y animamos a los solicitantes de todos los orígenes. #J-18808-Ljbffr