VP, Senior Community Manager Job at Forbright Bank in Potomac
Forbright Bank, Potomac, MD, United States
VP, Senior Community Manager
The VP, Senior Community Manager is responsible for multi-branch management and proactive business development, with equal accountability for branch and hub performance, operational and compliance excellence, people leadership, and driving both new deposit acquisition and deposit retention through community engagement, networking, and relationship-based business development, while consistently exemplifying exceptional customer service. This individual develops and manages high performing teams at multiple locations and delivers against defined business and deposit growth goals through a strong external presence and a balanced focus on branch execution and strategic revenue generation.
Duties and Responsibilities:
Branch Leadership & Operations (50%):
Provide day-to-day leadership and oversight for multiple branches or hub locations, ensuring consistent execution of service standards, policies, and procedures
Oversee and manage branch operations including account opening, account maintenance, transaction processing, audits, and operational controls
Lead, coach, and develop branch staff through hiring, onboarding, training, performance management, and employee relations
Resolve client escalations promptly and professionally, exercising sound judgment and accountability.
Foster a high?performance, positive, team?oriented culture with clear expectations, accountability, and recognition.
Maintain up-to-date knowledge of operational policies and procedures and ensure timely communication and adoption of updates across branch personnel
Ensure full compliance with all regulatory requirements, internal controls, audits, and risk management standards
Maintain strong organizational discipline across locations, including scheduling, coverage, documentation, and reporting
Provide hands-on support to branch staff with account opening, servicing, and core branch operations when needed and represent the Bank professionally with clients and community partners
Perform other duties as assigned
Business Development & Deposit Growth (50%):
Own and deliver deposit growth and business development goals across assigned branches
Proactively build, manage, and expand relationships with local businesses, nonprofit organizations, professional networks, and community leaders
Serve as a visible ambassador of the Bank in the community through networking events, partnerships, and outreach activities
Generate new business deposits through outside sales efforts, referrals, and relationship-based prospecting
Partner closely with Treasury, Commercial, and Relationship Banking teams to identify opportunities and deepen client relationships
Track and report business development activity and results, ensuring consistent progress toward performance targets
Balance internal leadership responsibilities with a strong external, revenue-focused presence
Qualifications:
Associate's Degree required; Bachelor's Degree preferred
Minimum of 8 years of branch banking experience required, including direct responsibility for operations and customer service
Minimum of 4 years of people management experience required, preferably leading large teams across multiple branch locations and/or remote environments
Demonstrated success building community relationships and generating deposits for a bank
Proven ability to meet or exceed business, growth, or deposit targets
Strong working knowledge of branch operations, Treasury products, and applicable banking laws and regulations
Experience managing employee relations issues with sound judgement, professionalism, and discretion
Exceptional organizational, prioritization, and time-management skills, with strong attention to details
Ability to think critically and independently when navigating complex client interactions and business decisions
Exceptional communication, negotiation, and decision-making skills, with the ability to influence and build trust at all levels
Proficiency with Microsoft Office tools (Outlook, Word, PowerPoint, Excel)
Excellent verbal, written, and interpersonal communication skills
Self-motivated, self-directed, and results-oriented
Adaptable and able to multitask in a fast-paced environment
Can work independently and within a team; solution-oriented with a collaborative approach
$105,000 - $115,000 a year The pay range for this position is above. The specific rate will depend on the successful candidate's qualifications and prior experience $105,000 (entry level qualifications) to $115,000 (highly experienced).
Position Requirements:
We are committed to creating an inclusive workplace where all employees are capable of performing their job position. Work is primarily conducted in an office setting while certain positions may allow for remote work through the use of technology at management discretion. The functions described below are representative of those to successfully perform duties of this job. Reasonable accommodations may be made to enable employees to perform the essential functions. While performing duties of this job, the employee may be regularly required for extended periods of time to:
Remain in a stationary position
Use hands and fingers
Utilize a computer monitor with visual acuity
Operate technology or other office machinery such as printers, scanners, etc.
Communicate clearly verbally and/or in writing with others
Additional Duties:
For Forbright Bank to remain efficient and nimble as a growing organization, team members are expected to exhibit a high level of flexibility regarding any duties that may be situationally assigned outside of this job description.
Perks/Benefits:
Comprehensive health, dental, and vision plans
4 weeks PTO
401k + company match
Metro SmartTrip benefits ($50/mo)
Remote or hybrid work schedules for most positions
Incentives for purchasing solar panels, electric vehicles, biking to work, etc.
Paid subscriptions to Veterans Compost, Capital Bikeshare, Imperfect Foods reimbursement, and more!
Best Workplaces for Commuters 2023 & 2024 winner
The Washington Post Top Workplaces 2023, 2024, and 2025 winner
American Banker Best Banks to Work For 2023 winner
Core Principles:
Excellence: Excellence is not a goal, but a standard, reflected in the precision of our work and the quality of our decisions. Excellence is a discipline that compounds over time and creates lasting value; it must be measured and managed.
People: Our people are our greatest strength. We foster a culture of respect, inclusion, and ambition - where everyone matters. We celebrate collaboration and teamwork and prize loyalty - to one another, the company, our mission, and values.
Innovation: We invest boldly in technology, harnessing innovation not for its own sake but to make banking and lending better, faster, and smarter for our clients, more efficient for our team, and more profitable for our shareholders. By combining human insight with technological excellence, we strengthen our ability to serve, to adapt, and to succeed in a changing world. Innovation is a continuous investment in new ideas.
Sound Practices: Our foundation rests on prudence, care, integrity, and discipline. We manage credit and business risk with rigor and fundamentals-based judgment, act with transparency, and uphold the highest standards of corporate governance and regulatory compliance to ensure sustainable growth and enduring financial strength.
Distinct Value: We focus our energy where we add value. We avoid the commoditized and the ordinary, choosing to compete through insight, specialization, technology and service. By concentrating on areas where expertise matters and relationships endure, we create differentiation that is defensible and lasting.
Clients: We exist to advance our clients' success and to help them grow. We listen deeply, think creatively, and deliver solutions that solve problems, drive impact and add value. Every client relationship is built on partnership, performance, and purpose.
Shareholders: We are committed to creating exceptional value for our shareholders. We invest for the long term and view our shareholders as partners not observers - in value creation. We allocate capital wisely, execute with precision, and continuously adapt our business model to pursue the most attractive, risk-adjusted returns. We work to make rational decisions, avoid unnecessary complexity, maintain strong liquidity and capital, and communicate with clarity and honesty. We measure success both by current performance and by the durability and quality of the long-term value we build.
Communities and the Environment: We believe prosperity and responsibility go hand in hand. We invest in inclusive opportunity and environmental stewardship. Our goal is simple - to do our part build a brighter, more sustainable future for the communities we serve and the world we share.
It is the policy of Forbright Bank to provide equal employment opportunities to all qualified individuals
The VP, Senior Community Manager is responsible for multi-branch management and proactive business development, with equal accountability for branch and hub performance, operational and compliance excellence, people leadership, and driving both new deposit acquisition and deposit retention through community engagement, networking, and relationship-based business development, while consistently exemplifying exceptional customer service. This individual develops and manages high performing teams at multiple locations and delivers against defined business and deposit growth goals through a strong external presence and a balanced focus on branch execution and strategic revenue generation.
Duties and Responsibilities:
Branch Leadership & Operations (50%):
Provide day-to-day leadership and oversight for multiple branches or hub locations, ensuring consistent execution of service standards, policies, and procedures
Oversee and manage branch operations including account opening, account maintenance, transaction processing, audits, and operational controls
Lead, coach, and develop branch staff through hiring, onboarding, training, performance management, and employee relations
Resolve client escalations promptly and professionally, exercising sound judgment and accountability.
Foster a high?performance, positive, team?oriented culture with clear expectations, accountability, and recognition.
Maintain up-to-date knowledge of operational policies and procedures and ensure timely communication and adoption of updates across branch personnel
Ensure full compliance with all regulatory requirements, internal controls, audits, and risk management standards
Maintain strong organizational discipline across locations, including scheduling, coverage, documentation, and reporting
Provide hands-on support to branch staff with account opening, servicing, and core branch operations when needed and represent the Bank professionally with clients and community partners
Perform other duties as assigned
Business Development & Deposit Growth (50%):
Own and deliver deposit growth and business development goals across assigned branches
Proactively build, manage, and expand relationships with local businesses, nonprofit organizations, professional networks, and community leaders
Serve as a visible ambassador of the Bank in the community through networking events, partnerships, and outreach activities
Generate new business deposits through outside sales efforts, referrals, and relationship-based prospecting
Partner closely with Treasury, Commercial, and Relationship Banking teams to identify opportunities and deepen client relationships
Track and report business development activity and results, ensuring consistent progress toward performance targets
Balance internal leadership responsibilities with a strong external, revenue-focused presence
Qualifications:
Associate's Degree required; Bachelor's Degree preferred
Minimum of 8 years of branch banking experience required, including direct responsibility for operations and customer service
Minimum of 4 years of people management experience required, preferably leading large teams across multiple branch locations and/or remote environments
Demonstrated success building community relationships and generating deposits for a bank
Proven ability to meet or exceed business, growth, or deposit targets
Strong working knowledge of branch operations, Treasury products, and applicable banking laws and regulations
Experience managing employee relations issues with sound judgement, professionalism, and discretion
Exceptional organizational, prioritization, and time-management skills, with strong attention to details
Ability to think critically and independently when navigating complex client interactions and business decisions
Exceptional communication, negotiation, and decision-making skills, with the ability to influence and build trust at all levels
Proficiency with Microsoft Office tools (Outlook, Word, PowerPoint, Excel)
Excellent verbal, written, and interpersonal communication skills
Self-motivated, self-directed, and results-oriented
Adaptable and able to multitask in a fast-paced environment
Can work independently and within a team; solution-oriented with a collaborative approach
$105,000 - $115,000 a year The pay range for this position is above. The specific rate will depend on the successful candidate's qualifications and prior experience $105,000 (entry level qualifications) to $115,000 (highly experienced).
Position Requirements:
We are committed to creating an inclusive workplace where all employees are capable of performing their job position. Work is primarily conducted in an office setting while certain positions may allow for remote work through the use of technology at management discretion. The functions described below are representative of those to successfully perform duties of this job. Reasonable accommodations may be made to enable employees to perform the essential functions. While performing duties of this job, the employee may be regularly required for extended periods of time to:
Remain in a stationary position
Use hands and fingers
Utilize a computer monitor with visual acuity
Operate technology or other office machinery such as printers, scanners, etc.
Communicate clearly verbally and/or in writing with others
Additional Duties:
For Forbright Bank to remain efficient and nimble as a growing organization, team members are expected to exhibit a high level of flexibility regarding any duties that may be situationally assigned outside of this job description.
Perks/Benefits:
Comprehensive health, dental, and vision plans
4 weeks PTO
401k + company match
Metro SmartTrip benefits ($50/mo)
Remote or hybrid work schedules for most positions
Incentives for purchasing solar panels, electric vehicles, biking to work, etc.
Paid subscriptions to Veterans Compost, Capital Bikeshare, Imperfect Foods reimbursement, and more!
Best Workplaces for Commuters 2023 & 2024 winner
The Washington Post Top Workplaces 2023, 2024, and 2025 winner
American Banker Best Banks to Work For 2023 winner
Core Principles:
Excellence: Excellence is not a goal, but a standard, reflected in the precision of our work and the quality of our decisions. Excellence is a discipline that compounds over time and creates lasting value; it must be measured and managed.
People: Our people are our greatest strength. We foster a culture of respect, inclusion, and ambition - where everyone matters. We celebrate collaboration and teamwork and prize loyalty - to one another, the company, our mission, and values.
Innovation: We invest boldly in technology, harnessing innovation not for its own sake but to make banking and lending better, faster, and smarter for our clients, more efficient for our team, and more profitable for our shareholders. By combining human insight with technological excellence, we strengthen our ability to serve, to adapt, and to succeed in a changing world. Innovation is a continuous investment in new ideas.
Sound Practices: Our foundation rests on prudence, care, integrity, and discipline. We manage credit and business risk with rigor and fundamentals-based judgment, act with transparency, and uphold the highest standards of corporate governance and regulatory compliance to ensure sustainable growth and enduring financial strength.
Distinct Value: We focus our energy where we add value. We avoid the commoditized and the ordinary, choosing to compete through insight, specialization, technology and service. By concentrating on areas where expertise matters and relationships endure, we create differentiation that is defensible and lasting.
Clients: We exist to advance our clients' success and to help them grow. We listen deeply, think creatively, and deliver solutions that solve problems, drive impact and add value. Every client relationship is built on partnership, performance, and purpose.
Shareholders: We are committed to creating exceptional value for our shareholders. We invest for the long term and view our shareholders as partners not observers - in value creation. We allocate capital wisely, execute with precision, and continuously adapt our business model to pursue the most attractive, risk-adjusted returns. We work to make rational decisions, avoid unnecessary complexity, maintain strong liquidity and capital, and communicate with clarity and honesty. We measure success both by current performance and by the durability and quality of the long-term value we build.
Communities and the Environment: We believe prosperity and responsibility go hand in hand. We invest in inclusive opportunity and environmental stewardship. Our goal is simple - to do our part build a brighter, more sustainable future for the communities we serve and the world we share.
It is the policy of Forbright Bank to provide equal employment opportunities to all qualified individuals