VP, Regional Operations Manager
Banc of California, Escondido, CA, United States
Banc of California, Inc. (NYSE: BANC) is a bank holding company and a leading business bank serving small and mid‑market companies. The role of Vice President, Regional Operations Manager is critical to delivering a superior level of service to our customers and ensuring branch compliance, operations, and growth across the region.
Opportunity
The VP, Regional Operations Manager represents the bank to the community, promotes bank services, oversees compliance and operations, and travels between branch assignments within a designated region. The role includes processing transactions, ensuring regulatory compliance, and supporting branch leadership.
Responsibilities
Carry out supervisory responsibilities in accordance with the bank’s policies.
Perform and supervise quality control activities.
Plan and schedule the daily workflow and coordinate with other areas to ensure compliance with service standards and regulatory deadlines.
Assure high quality and friendly customer service.
Resolve customer inquiries, complaints, and situations in a positive, professional, and efficient manner.
Assist the Regional Administrator with periodic training of staff in required areas.
Assist the Regional Administrator with special report preparation and review.
Approve transactions within established guidelines.
Review and fully comprehend daily reports.
Assist in conducting audits and achieve satisfactory audit ratings.
Assist in reviewing monthly certifications for branches.
Identify and mitigate audit risks.
Control expenses.
Participate in interviewing and hiring decisions.
Manage, support, coach, and train staff based on business needs.
Effectively run a branch in the absence of branch management or when needed.
Prepare and deliver employee performance evaluations, goal planning, and counseling.
Follow all established policies and procedures.
Perform other duties and projects as assigned.
Qualifications
7 years in branch operations with 4 years supervisory experience.
High School Diploma or equivalent required; Associate’s degree or higher preferred.
Mastery of the operational regulatory environment and thorough knowledge of banking operations.
Solid understanding of key branch systems; basic end‑user knowledge of Word and Excel.
Detail-oriented, organized, flexible, and able to manage multiple tasks and projects.
Ability to travel between branch locations, potentially across states.
Skill to manage or guide others as a floating or interim manager.
Excellent client service and brand standards adherence; capability to cross‑sell products.
Ability to establish and maintain internal and external relationships and mentor team members.
Strong communication and problem‑solving skills; able to work independently.
Risk‑aware with an understanding of how strategic plans mitigate risk.
Demonstrated ability to coach team as interim or as‑needed manager.
Benefits
401(k) plan with company match and immediate vesting.
Comprehensive insurance options: medical, dental, vision, AD&D, supplemental life, long‑term disability, HSA, FSA.
Support for adoption, surrogacy, fertility assistance, paid parental leave, and family care options.
Paid vacation, holidays, and volunteer time off.
Career growth opportunities: tuition reimbursement, mentorship program, leadership development resources, LinkedIn Learning, and more.
Salary
The base salary is determined through a review of education, industry experience, training, knowledge, skills, abilities, market data, and other factors.
Banc of California is an equal opportunity employer committed to creating a diverse workforce. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, religious creed, disability, gender identity, or any other protected characteristic. If you require reasonable accommodation as part of the application process, please contact Talent Acquisition.
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Opportunity
The VP, Regional Operations Manager represents the bank to the community, promotes bank services, oversees compliance and operations, and travels between branch assignments within a designated region. The role includes processing transactions, ensuring regulatory compliance, and supporting branch leadership.
Responsibilities
Carry out supervisory responsibilities in accordance with the bank’s policies.
Perform and supervise quality control activities.
Plan and schedule the daily workflow and coordinate with other areas to ensure compliance with service standards and regulatory deadlines.
Assure high quality and friendly customer service.
Resolve customer inquiries, complaints, and situations in a positive, professional, and efficient manner.
Assist the Regional Administrator with periodic training of staff in required areas.
Assist the Regional Administrator with special report preparation and review.
Approve transactions within established guidelines.
Review and fully comprehend daily reports.
Assist in conducting audits and achieve satisfactory audit ratings.
Assist in reviewing monthly certifications for branches.
Identify and mitigate audit risks.
Control expenses.
Participate in interviewing and hiring decisions.
Manage, support, coach, and train staff based on business needs.
Effectively run a branch in the absence of branch management or when needed.
Prepare and deliver employee performance evaluations, goal planning, and counseling.
Follow all established policies and procedures.
Perform other duties and projects as assigned.
Qualifications
7 years in branch operations with 4 years supervisory experience.
High School Diploma or equivalent required; Associate’s degree or higher preferred.
Mastery of the operational regulatory environment and thorough knowledge of banking operations.
Solid understanding of key branch systems; basic end‑user knowledge of Word and Excel.
Detail-oriented, organized, flexible, and able to manage multiple tasks and projects.
Ability to travel between branch locations, potentially across states.
Skill to manage or guide others as a floating or interim manager.
Excellent client service and brand standards adherence; capability to cross‑sell products.
Ability to establish and maintain internal and external relationships and mentor team members.
Strong communication and problem‑solving skills; able to work independently.
Risk‑aware with an understanding of how strategic plans mitigate risk.
Demonstrated ability to coach team as interim or as‑needed manager.
Benefits
401(k) plan with company match and immediate vesting.
Comprehensive insurance options: medical, dental, vision, AD&D, supplemental life, long‑term disability, HSA, FSA.
Support for adoption, surrogacy, fertility assistance, paid parental leave, and family care options.
Paid vacation, holidays, and volunteer time off.
Career growth opportunities: tuition reimbursement, mentorship program, leadership development resources, LinkedIn Learning, and more.
Salary
The base salary is determined through a review of education, industry experience, training, knowledge, skills, abilities, market data, and other factors.
Banc of California is an equal opportunity employer committed to creating a diverse workforce. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, religious creed, disability, gender identity, or any other protected characteristic. If you require reasonable accommodation as part of the application process, please contact Talent Acquisition.
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