Operations Office Manager
EMR Group, Pensacola, FL, United States
Posted Thursday, January 22, 2026 at 7:00 AM
About Us:
EMR is one of the world’s leading metal recycling companies with a history spanning decades. At EMR, our employees are the heart and soul of our organization. We are committed to creating a workplace that prioritizes the well‑being and safety of everyone. Our company provides a supportive and inclusive community where everyone's ideas and contributions are valued. We believe in teamwork and collaboration.
Our mission is to provide our customers with efficient and reliable metal recycling services while minimizing the environmental impact of our operations. EMR recycles ten million tons of material annually, everything from beverage cans to aircraft carriers. We work with a wide variety of metals including copper, aluminum, brass, and stainless steel and can recycle it into more than 200 different types of new sustainable raw materials.
EMR offers our team a competitive salary and a comprehensive benefits package, including health insurance, retirement plans with company match, wellbeing benefits, employee assistance program and more. Join us and be a part of a team that puts people first!
EMR USA is seeking a highly organized and customer-focused
Operations Office Manager
to join our team at our Pensacola, Florida facility. This key administrative and operational role supports daily office and scale operations and serves as a backup for Cashier, Truck Scale Operator, and Commercial Administration functions.
The ideal candidate thrives in a fast‑paced industrial environment, has strong attention to detail, and enjoys working with both customers and operations teams.
Key Responsibilities
Serve as backup for Cashier, Truck Scale Operator, and Commercial Administration roles as needed
Weigh incoming and outgoing loads using automated scale systems
Process customer tickets and payments; maintain accurate cash and check balances
Enter and retrieve transaction data from internal systems
Process inspection tickets and maintain inventory controls
Communicate with yard personnel regarding incoming and outgoing loads
Provide excellent customer service to dealers, vendors, drivers, and customers
Answer and route phone calls and emails
Maintain transaction files and documentation
Monitor radiation detection systems and maintain required records
Order office supplies and coordinate office maintenanceAssist with budgeting, reporting, and administrative support
Identify operational issues and recommend process improvements
Stay current on scrap commodities, industry trends, and regulations
Perform additional administrative and operational duties as assigned
Qualifications & Skills
High school diploma or GED required
1–2 years of customer service or administrative experience preferred
Experience in scale operations, cashiering, or industrial/yard environments is a plus
Strong customer service and interpersonal skills
Excellent attention to detail and organizational abilities
Basic to intermediate computer proficiency
Ability to work independently and as part of a team
Effective verbal and written communication skills
Ability to work under pressure in a fast‑paced environment
Must be able to pass a background check, physical, and drug screening
Physical & Work Environment
Office and scale house environment within an industrial yard
Frequent sitting, standing, walking, bending, kneeling, and lifting up to 50 lbs.
Regular use of computers, phones, and office equipment
PPE required in designated areas
EMR USA Metal Recycling provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
*E-Verify is a registered trademark of the U.S. Department of Homeland Security. This business uses E-Verify in its hiring practices to achieve lawful workforce.
#LI-Onsite
#J-18808-Ljbffr
About Us:
EMR is one of the world’s leading metal recycling companies with a history spanning decades. At EMR, our employees are the heart and soul of our organization. We are committed to creating a workplace that prioritizes the well‑being and safety of everyone. Our company provides a supportive and inclusive community where everyone's ideas and contributions are valued. We believe in teamwork and collaboration.
Our mission is to provide our customers with efficient and reliable metal recycling services while minimizing the environmental impact of our operations. EMR recycles ten million tons of material annually, everything from beverage cans to aircraft carriers. We work with a wide variety of metals including copper, aluminum, brass, and stainless steel and can recycle it into more than 200 different types of new sustainable raw materials.
EMR offers our team a competitive salary and a comprehensive benefits package, including health insurance, retirement plans with company match, wellbeing benefits, employee assistance program and more. Join us and be a part of a team that puts people first!
EMR USA is seeking a highly organized and customer-focused
Operations Office Manager
to join our team at our Pensacola, Florida facility. This key administrative and operational role supports daily office and scale operations and serves as a backup for Cashier, Truck Scale Operator, and Commercial Administration functions.
The ideal candidate thrives in a fast‑paced industrial environment, has strong attention to detail, and enjoys working with both customers and operations teams.
Key Responsibilities
Serve as backup for Cashier, Truck Scale Operator, and Commercial Administration roles as needed
Weigh incoming and outgoing loads using automated scale systems
Process customer tickets and payments; maintain accurate cash and check balances
Enter and retrieve transaction data from internal systems
Process inspection tickets and maintain inventory controls
Communicate with yard personnel regarding incoming and outgoing loads
Provide excellent customer service to dealers, vendors, drivers, and customers
Answer and route phone calls and emails
Maintain transaction files and documentation
Monitor radiation detection systems and maintain required records
Order office supplies and coordinate office maintenanceAssist with budgeting, reporting, and administrative support
Identify operational issues and recommend process improvements
Stay current on scrap commodities, industry trends, and regulations
Perform additional administrative and operational duties as assigned
Qualifications & Skills
High school diploma or GED required
1–2 years of customer service or administrative experience preferred
Experience in scale operations, cashiering, or industrial/yard environments is a plus
Strong customer service and interpersonal skills
Excellent attention to detail and organizational abilities
Basic to intermediate computer proficiency
Ability to work independently and as part of a team
Effective verbal and written communication skills
Ability to work under pressure in a fast‑paced environment
Must be able to pass a background check, physical, and drug screening
Physical & Work Environment
Office and scale house environment within an industrial yard
Frequent sitting, standing, walking, bending, kneeling, and lifting up to 50 lbs.
Regular use of computers, phones, and office equipment
PPE required in designated areas
EMR USA Metal Recycling provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
*E-Verify is a registered trademark of the U.S. Department of Homeland Security. This business uses E-Verify in its hiring practices to achieve lawful workforce.
#LI-Onsite
#J-18808-Ljbffr