Supervisor, Contract Logistics Operations

Position: Supervisor, Contract Logistics Operations

Compensation: $90,000 - 105,000 Annually

Job Description:

The Supervisor, Contract Logistics Operations is responsible for leading day-to-day warehouse operations, ensuring safe, efficient, and accurate execution of inbound, outbound, inventory, and fulfillment activities. They lead front-line warehouse associates and are accountable for operational performance, quality, safety, and customer service within the assigned area or shift. They play a critical role in driving productivity, adherence to standard work, and continuous improvement while supporting customer satisfaction and operational excellence objectives.

Responsibilities:

* Supervise daily warehouse activities including receiving, storage, order fulfillment, packing, and shipping.

* Coordinate and prioritize work assignments for warehouse associates to meet service, quality, and productivity targets.

* Ensure inventory is received, handled, stored, and dispatched safely, accurately, and on time.

* Monitor workflow and labor utilization to support efficient operations.

* Ensure compliance with all safety, environmental, and operational policies and procedures.

* Promote and enforce safe work practices and actively support safety initiatives within the facility.

* Ensure adherence to standard work instructions and proper change control processes.

* Support audits and compliance activities related to quality and safety standards.

* Lead and support problem-solving activities related to service issues, quality defects, and process gaps.

* Participate in continuous improvement initiatives using Lean, Six Sigma, or similar methodologies.

* Identify opportunities to improve efficiency, accuracy, cost control, and service performance.

* Ensure standard operating procedures are current and consistently applied.

* Respond to operational issues and customer inquiries, making timely decisions to resolve service concerns.

* Escalate issues appropriately and collaborate with internal teams to ensure resolution.

* Support overall customer satisfaction through consistent, reliable operational execution.

* Provide day-to-day leadership, coaching, and direction to warehouse associates.

* Support training, onboarding, and skill development for team members.

* Reinforce performance expectations, accountability, and teamwork on the floor.

* All other duties as assigned to meet evolving business needs.

Qualifications:

* Education: High School Diploma or General Education Development (GED)/equivalent required; Associate's degree (or higher) in Supply Chain Management, Business, or a related field from an accredited college or university preferred.

* Experience: 3+ years' warehouse or distribution experience, including supervisory or team lead responsibilities.

* Demonstrated ability to supervise frontline teams in a fast-paced operational environment with a focus on inspiration and performance management.

* Ability to communicate effectively in English (verbal and written).

* Working knowledge of Warehouse Management Systems (WMS), Enterprise Resource Planning (ERP, i.e. SAP, Oracle, etc.), and reporting/data tools.

* Familiarity with inventory management, order fulfillment, and warehouse processes.

* Experience with Lean, Six Sigma, or continuous improvement methodologies.

* Exposure to quality, environmental, or safety management systems (e.g., ISO standards, OSHA or equivalent).

* Demonstrated discretion and confidentiality in handling and protecting sensitive information.

* Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.)

* Environment: Comfort commuting to/from and working in a 100% on-site setting (listed in this posting), with travel for related meetings and events.