Community Manager Job at Avanath in Kissimmee
Avanath, Kissimmee, FL, United States
Overview Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce.
Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone’s life – whether it is helping residents call one of our communities home, providing excellent customer service, or championing our workforce. We are committed to creating an unforgettable experience as a great place to live, work, and be.
Role This role oversees the community in an efficient and profitable manner by fostering an environment of satisfaction and well‑being for residents and associates, consistent with the goals and objectives of the company and community owners.
The incumbent must possess a high degree of professionalism and positive engagement for our residents and the workforce.
Key Accountabilities Resident Relations + Customer Service
Ensure a positive experience for the entire resident life‑cycle – from move‑in to move‑out.
Implement a system for providing all necessary services to residents, including immediate acknowledgement and prompt action to correct complaints.
Serve as an advocate for residents by effectively communicating concerns to senior leadership.
Function as a resource center for residents on all matters that affect or disturb their community‑living experience.
Responsible for all resident events and retention programs.
Refer residents as necessary to appropriate services and agencies that offer assistance.
Maintain a secure confidential file for each resident.
Understand the current financial health of the assigned community by regularly reviewing community budget comparisons.
Produce financial growth through marketing, leasing, and additional revenue streams.
Manage and execute all budgets, rent rolls, projections, and occupancy goals.
Implement a system to achieve 0% rent delinquency.
Prepare and produce monthly reports and financials in an accurate and timely fashion.
With Regional Manager, prepare the Property Annual Operating Budget.
Prepare and submit subsidy vouchers (when applicable).
Oversee large capital projects and coordinate between multiple departments (when applicable).
Challenge all team members to achieve higher levels of performance by establishing and communicating immediate and long‑term goals.
Coordinate and oversee on‑site operations, including budget implementation, compliance matters, vendor relationships, contractor workmanship, rent collections, accounts payable, and related tasks.
Promote high‑performing team execution through regular feedback, training, and development.
Empower collaboration and inclusivity, building trust and transparency.
Demonstrate effective communication skills and ensure active communication with residents, community, agencies, owners, and team members.
Regularly assess employee performance through on‑the‑spot feedback and the performance review process.
Recognize team members when performance has met or exceeded company expectations; manage poorly performing team members by establishing clear expectations.
Respond to any team member’s concern, maintenance condition, resident problem, breach of security, and/or emergency.
Create and supervise the schedules of all personnel to ensure maximum operational efficiency.
Ensure the community’s curb appeal is immaculate at all times.
Adherence to Property Management Rules, Regulations and Guidelines
Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, and all other applicable laws.
Meet compliance and eligibility requirements established by local, state, and federal agencies.
Ensure proper procedures are followed as detailed in the employee and management handbooks.
Respond to potential housing violations and liability concerns concerning the community.
Seek approval and guidance from the Regional Manager within specified parameters.
Qualifications 5–7 years of experience in the property management industry.
2+ years of experience as a community/property manager.
Demonstrated ability to diffuse and respond to resident concerns, avoiding escalation.
Proven effective and efficient leadership experience.
Knowledge of LIHTC and tax credit qualifications required.
Strong interpersonal, verbal, and written communication skills.
Capacity to interact effectively with senior executives.
Ability to work well under time and other constraints.
Professional presentation and appearance.
Familiarity and ability with Microsoft Office (Word, Excel, PowerPoint), internet, and email.
Physical Demands & Working Conditions The incumbent is classified as essential staff and must report to work and adhere to all safety and business protocols.
Frequent sitting and walking.
Travel within the region and to other business offices and events via airline, trains, and automobiles.
Repetitive use of computer, keyboard, mouse, and phone.
May work on an elevated site or walk on uneven ground.
Occasional squatting, bending neck/waist, twisting neck/waist, pushing, and pulling.
How Avanath Supports You Culture built on purpose and core values: Commitment to Integrity, Spirit of Caring and Focus on Continuous Improvement.
Comprehensive benefits – health, dental, vision, 401(k), personal time off, paid holidays, and more.
Growth that is based on achievement and an emphasis on promoting from within.
Development – commitment to creating opportunities to learn and expand knowledge through online training, classes, and one‑on‑one coaching.
Diversity & Inclusion Avanath Capital is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. Our human capital is our most valuable asset, and DEI are at the core of our operating and investment philosophy. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio‑economic status, veteran status, and other characteristics. Our diversity initiatives include recruitment and selection; compensation and benefits; professional development and training; promotions; transfers; and the ongoing development of a work environment built on the premise of gender and diversity equity that encourages respectful communication, teamwork, work/life balance, and contribution to the communities we serve.
Compensation Range $70,000 - $70,000 USD
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Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone’s life – whether it is helping residents call one of our communities home, providing excellent customer service, or championing our workforce. We are committed to creating an unforgettable experience as a great place to live, work, and be.
Role This role oversees the community in an efficient and profitable manner by fostering an environment of satisfaction and well‑being for residents and associates, consistent with the goals and objectives of the company and community owners.
The incumbent must possess a high degree of professionalism and positive engagement for our residents and the workforce.
Key Accountabilities Resident Relations + Customer Service
Ensure a positive experience for the entire resident life‑cycle – from move‑in to move‑out.
Implement a system for providing all necessary services to residents, including immediate acknowledgement and prompt action to correct complaints.
Serve as an advocate for residents by effectively communicating concerns to senior leadership.
Function as a resource center for residents on all matters that affect or disturb their community‑living experience.
Responsible for all resident events and retention programs.
Refer residents as necessary to appropriate services and agencies that offer assistance.
Maintain a secure confidential file for each resident.
Understand the current financial health of the assigned community by regularly reviewing community budget comparisons.
Produce financial growth through marketing, leasing, and additional revenue streams.
Manage and execute all budgets, rent rolls, projections, and occupancy goals.
Implement a system to achieve 0% rent delinquency.
Prepare and produce monthly reports and financials in an accurate and timely fashion.
With Regional Manager, prepare the Property Annual Operating Budget.
Prepare and submit subsidy vouchers (when applicable).
Oversee large capital projects and coordinate between multiple departments (when applicable).
Challenge all team members to achieve higher levels of performance by establishing and communicating immediate and long‑term goals.
Coordinate and oversee on‑site operations, including budget implementation, compliance matters, vendor relationships, contractor workmanship, rent collections, accounts payable, and related tasks.
Promote high‑performing team execution through regular feedback, training, and development.
Empower collaboration and inclusivity, building trust and transparency.
Demonstrate effective communication skills and ensure active communication with residents, community, agencies, owners, and team members.
Regularly assess employee performance through on‑the‑spot feedback and the performance review process.
Recognize team members when performance has met or exceeded company expectations; manage poorly performing team members by establishing clear expectations.
Respond to any team member’s concern, maintenance condition, resident problem, breach of security, and/or emergency.
Create and supervise the schedules of all personnel to ensure maximum operational efficiency.
Ensure the community’s curb appeal is immaculate at all times.
Adherence to Property Management Rules, Regulations and Guidelines
Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, and all other applicable laws.
Meet compliance and eligibility requirements established by local, state, and federal agencies.
Ensure proper procedures are followed as detailed in the employee and management handbooks.
Respond to potential housing violations and liability concerns concerning the community.
Seek approval and guidance from the Regional Manager within specified parameters.
Qualifications 5–7 years of experience in the property management industry.
2+ years of experience as a community/property manager.
Demonstrated ability to diffuse and respond to resident concerns, avoiding escalation.
Proven effective and efficient leadership experience.
Knowledge of LIHTC and tax credit qualifications required.
Strong interpersonal, verbal, and written communication skills.
Capacity to interact effectively with senior executives.
Ability to work well under time and other constraints.
Professional presentation and appearance.
Familiarity and ability with Microsoft Office (Word, Excel, PowerPoint), internet, and email.
Physical Demands & Working Conditions The incumbent is classified as essential staff and must report to work and adhere to all safety and business protocols.
Frequent sitting and walking.
Travel within the region and to other business offices and events via airline, trains, and automobiles.
Repetitive use of computer, keyboard, mouse, and phone.
May work on an elevated site or walk on uneven ground.
Occasional squatting, bending neck/waist, twisting neck/waist, pushing, and pulling.
How Avanath Supports You Culture built on purpose and core values: Commitment to Integrity, Spirit of Caring and Focus on Continuous Improvement.
Comprehensive benefits – health, dental, vision, 401(k), personal time off, paid holidays, and more.
Growth that is based on achievement and an emphasis on promoting from within.
Development – commitment to creating opportunities to learn and expand knowledge through online training, classes, and one‑on‑one coaching.
Diversity & Inclusion Avanath Capital is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. Our human capital is our most valuable asset, and DEI are at the core of our operating and investment philosophy. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio‑economic status, veteran status, and other characteristics. Our diversity initiatives include recruitment and selection; compensation and benefits; professional development and training; promotions; transfers; and the ongoing development of a work environment built on the premise of gender and diversity equity that encourages respectful communication, teamwork, work/life balance, and contribution to the communities we serve.
Compensation Range $70,000 - $70,000 USD
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