Community Manager
Avanath, Oakland, CA, United States
Overview Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce. Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone’s life. Whether it is helping residents call one of our communities home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be.
The Role: This role oversees the community in an efficient and profitable manner through fostering an environment of satisfaction and well-being by residents and associates, consistent with the goals and objectives of the company and community owners.
The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce.
Responsibilities
An Aptitude for Connecting – Must possess a strong sense for creating a sense of community, drive to create a positive experience for all residents and staff, and build relationships with residents, vendor partners, regulatory and social services partners. Adopt a collaborative approach to foster success and effectiveness for the Organization and communities.
An Authentic Attitude – Consistently demonstrate an open and professional attitude when addressing resident and staff concerns, including seeking resources throughout the organization via support services and senior leadership.
An Approach that is Positive and Professional – Demonstrate active listening and ensure residents and staff feel seen, heard and valued as challenges are resolved.
Qualifications
5-7 years of experience in the property management industry
2+ years of experience as a community/property manager
Demonstrated ability to diffuse and respond to resident concerns, avoiding escalation
Proven effective and efficient leadership experience
Knowledge of LIHTC and Tax Credit qualifications required
Strong interpersonal, verbal and written communication skills
Capacity to interact effectively with senior executives
Ability to work well under time and other constraints
Professional presentation and appearance
Familiarity with Microsoft Office (Word, Excel, PowerPoint), internet and email
Key Accountabilities
Resident Relations + Customer Service
Ensure a positive experience for the entire resident life-cycle – from move-in to move-out
Implement a system for providing all necessary services to residents, including immediate acknowledgement and prompt action to correct complaints
Serve as advocate for residents by effectively communicating concerns to senior leadership
Function as a resource center for residents on all things that affect and may disturb their community-living experience
Responsible for all resident events and retention programs
Refer residents to appropriate services and agencies that offer assistance
Maintain a secure confidential file for each resident
Regularly review community budget comparison to understand current financial health
Produce financial growth or gains for the community through marketing and leasing of units and other revenue sources
Manage and execute budgets, rent rolls, projections and occupancy goals
Implement a system to achieve 0% rent delinquency
Prepare and produce monthly reports and financials in an accurate and timely fashion
With Regional Manager, prepare Property Annual Operating Budget
Prepare and submit subsidy vouchers (when applicable)
Oversee large capital projects and communicate between multiple departments (when applicable)
Encourage high-performing teamwork through feedback, training and development
Promote collaboration and inclusivity, building trust and transparency
Demonstrate effective communication with residents, community agencies, owners and team members
Regularly assess employee performance through on-the-spot feedback and the performance review process
Recognize strong performers and address underperformance with clear expectations
Respond to team member concerns, maintenance issues, resident problems, security breaches, and emergencies
Create and supervise staff schedules to maximize operational efficiency
Ensure the community’s curb appeal is immaculate at all times
Adherence to Property Management Rules, Regulations and Guidelines
Conduct business in accordance with company policies and procedures, Fair Housing, the Americans with Disabilities Act, and all applicable laws
Meet compliance and eligibility requirements as established by local, state and/or federal agencies
Ensure procedures are followed as detailed in employee and management handbooks
Respond to housing violations and liability concerns
Seek approval and guidance from the Regional Manager within specified parameters
Physical Demands & Working Conditions
Essential staff status; expected to report to work and follow safety and business protocols
Frequent sitting and walking
Travel within the region and to other offices and events via airline, train and automobile
Repetitive use of computer, keyboard, mouse, and phone
May work on an elevated site or uneven ground
Occasional squatting, bending, twisting, pushing and pulling
How Avanath Supports You
We know that our teams are the heart of our success and growth, and we are committed to showing our appreciation.
Culture Built on Purpose and Core Values – A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement
Comprehensive Benefits – health, dental & vision, 401(k), personal time off, paid holidays and more
Growth based on achievement and a focus on promoting from within
Development through training platforms, classes, and coaching
Diversity & Inclusion
Avanath Capital is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. Our human capital is the most valuable asset we have, and DEI is at the core of Avanath’s operating and investment philosophy. We embrace differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.
Our diversity initiatives include recruitment and selection, compensation and benefits, professional development and training, promotions, transfers, and creating a work environment that encourages gender and diversity equity, including:
Respectful communication and cooperation
Teamwork and employee participation
Work/life balance through flexible schedules
Contributions to the communities we serve to promote understanding and respect for diversity
Compensation
Compensation Range: $35 - $40 USD
How to Apply
Interested in building your career at Avanath? We invite you to apply through the standard application process at Avanath’s careers page.
#J-18808-Ljbffr
The Role: This role oversees the community in an efficient and profitable manner through fostering an environment of satisfaction and well-being by residents and associates, consistent with the goals and objectives of the company and community owners.
The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce.
Responsibilities
An Aptitude for Connecting – Must possess a strong sense for creating a sense of community, drive to create a positive experience for all residents and staff, and build relationships with residents, vendor partners, regulatory and social services partners. Adopt a collaborative approach to foster success and effectiveness for the Organization and communities.
An Authentic Attitude – Consistently demonstrate an open and professional attitude when addressing resident and staff concerns, including seeking resources throughout the organization via support services and senior leadership.
An Approach that is Positive and Professional – Demonstrate active listening and ensure residents and staff feel seen, heard and valued as challenges are resolved.
Qualifications
5-7 years of experience in the property management industry
2+ years of experience as a community/property manager
Demonstrated ability to diffuse and respond to resident concerns, avoiding escalation
Proven effective and efficient leadership experience
Knowledge of LIHTC and Tax Credit qualifications required
Strong interpersonal, verbal and written communication skills
Capacity to interact effectively with senior executives
Ability to work well under time and other constraints
Professional presentation and appearance
Familiarity with Microsoft Office (Word, Excel, PowerPoint), internet and email
Key Accountabilities
Resident Relations + Customer Service
Ensure a positive experience for the entire resident life-cycle – from move-in to move-out
Implement a system for providing all necessary services to residents, including immediate acknowledgement and prompt action to correct complaints
Serve as advocate for residents by effectively communicating concerns to senior leadership
Function as a resource center for residents on all things that affect and may disturb their community-living experience
Responsible for all resident events and retention programs
Refer residents to appropriate services and agencies that offer assistance
Maintain a secure confidential file for each resident
Regularly review community budget comparison to understand current financial health
Produce financial growth or gains for the community through marketing and leasing of units and other revenue sources
Manage and execute budgets, rent rolls, projections and occupancy goals
Implement a system to achieve 0% rent delinquency
Prepare and produce monthly reports and financials in an accurate and timely fashion
With Regional Manager, prepare Property Annual Operating Budget
Prepare and submit subsidy vouchers (when applicable)
Oversee large capital projects and communicate between multiple departments (when applicable)
Encourage high-performing teamwork through feedback, training and development
Promote collaboration and inclusivity, building trust and transparency
Demonstrate effective communication with residents, community agencies, owners and team members
Regularly assess employee performance through on-the-spot feedback and the performance review process
Recognize strong performers and address underperformance with clear expectations
Respond to team member concerns, maintenance issues, resident problems, security breaches, and emergencies
Create and supervise staff schedules to maximize operational efficiency
Ensure the community’s curb appeal is immaculate at all times
Adherence to Property Management Rules, Regulations and Guidelines
Conduct business in accordance with company policies and procedures, Fair Housing, the Americans with Disabilities Act, and all applicable laws
Meet compliance and eligibility requirements as established by local, state and/or federal agencies
Ensure procedures are followed as detailed in employee and management handbooks
Respond to housing violations and liability concerns
Seek approval and guidance from the Regional Manager within specified parameters
Physical Demands & Working Conditions
Essential staff status; expected to report to work and follow safety and business protocols
Frequent sitting and walking
Travel within the region and to other offices and events via airline, train and automobile
Repetitive use of computer, keyboard, mouse, and phone
May work on an elevated site or uneven ground
Occasional squatting, bending, twisting, pushing and pulling
How Avanath Supports You
We know that our teams are the heart of our success and growth, and we are committed to showing our appreciation.
Culture Built on Purpose and Core Values – A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement
Comprehensive Benefits – health, dental & vision, 401(k), personal time off, paid holidays and more
Growth based on achievement and a focus on promoting from within
Development through training platforms, classes, and coaching
Diversity & Inclusion
Avanath Capital is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. Our human capital is the most valuable asset we have, and DEI is at the core of Avanath’s operating and investment philosophy. We embrace differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.
Our diversity initiatives include recruitment and selection, compensation and benefits, professional development and training, promotions, transfers, and creating a work environment that encourages gender and diversity equity, including:
Respectful communication and cooperation
Teamwork and employee participation
Work/life balance through flexible schedules
Contributions to the communities we serve to promote understanding and respect for diversity
Compensation
Compensation Range: $35 - $40 USD
How to Apply
Interested in building your career at Avanath? We invite you to apply through the standard application process at Avanath’s careers page.
#J-18808-Ljbffr