Publicis Groupe is hiring: Community Manager in Los Angeles
Publicis Groupe, Los Angeles, CA, United States
Company description
Digitas is the Networked Experience Agency, built on the vision that we create magnetic experiences that earn the right for brands to exist in human networks. Today, and tomorrow. We deliver Networked Experiences by leveraging comprehensive data, technology, creative, media and strategy capabilities. Digitas delivers ambitious outcomes via unique solutions that include Creative Experiences, Integrated Media, Addressable Relationships, Social Marketing and Total Commerce. Celebrated by AdAge as Data and Insights Agency of the Year, U.S Campaign’s Brand Experience Agency of the Year, Media Network of the Year and celebrated by Forrester and Gartner, Digitas serves the world’s leading brands through a global network comprised of more than 5,500 employees across over 65 offices in 43 countries.
The Digitas culture is made up of fearless, inventive and generous Unicorns of all kinds.
Responsibilities
Creatively and proactively assist the brand’s customers in their requests for information or help
Serve as the initial point of contact for inbound requests on online company digital properties (e.g. Brand Twitter page) and the web at large
Identify, analyze issues, patterns and trends in customer requests about products/services
Disseminate above information to the appropriate internal departments so that they can respond accordingly
Bugs to quality assurance
New ideas to product development
Messaging effectiveness to marketing
Frequently asked questions noted
Identifying user generated content
Monitor online conversations
Participate in online conversation via posts to build brand visibility and thought leadership
Author blog posts, articles, podcasts, videos and screencasts, (or relevant media) to creatively communicate product uses
Establish benchmarks for metrics and develop a reporting schedule including recommendations
Analyze campaigns and translate anecdotal or qualitative data into recommendations and plans for revising the social media campaigns
Identify and engage advocates
Proactively elevate issues, observations, opportunities, and insights to the appropriate client team
Communicate issues, opportunities and insights to the appropriate Digitas team
Establish credibility as a thought leader on new social media tools, best practices and how organizations using new tools, in order to gain a rapid competitive (and early adopter) advantage
Further establish Digitas credibility in the Social space by participating professional networking arenas attending/speaking at relevant events
Qualifications
To qualify, you’ll need:
Four-year degree
3-5 years experience in a digital and/or communications field
Excels at research, possesses excellent writing skills and the ability to create editorial and technical writing output quickly
Proficiency in Microsoft Office products
Dedicated to blogging, microblogging and use of Facebook
Understands the power of feed marketing
Demonstrated creativity and documented immersion in social media (links to your examples required)
Demonstrated ability to map out a marketing strategy and then drive that strategy proven by testing and metrics
Experience sourcing and managing content development and publishing
Ability to jump from the creative side of marketing to analytical side, able to demonstrate why their ideas are analytically sound
Ability to work with multiple teams simultaneously-both internal and external-in a dynamic fast-paced environment
Discretion to identify threats and opportunities in user generated content
Understands social media universe including YouTube, Foursquare Bookmarking sites (such as StumbleUpon, Delicious, Digg, Reddit), Flickr, Forums, Twitter, Wikis, blogs, etc. We are seeking someone who maintains a personal mix of participatory expertise from among these channels
Knowledge of search engine optimization basics including basic keyword research. Understands what it means to shoulder the communication of a brand
Has excellent verbal and written communication skills and an ability to work individually on a project or in a team environment
Eager to meet and exceed objectives and take on more responsibility
Brings to the position outstanding organizational skills and the ability to handle multiple projects simultaneously while meeting deadlines
Ability to communicate results to management and in a fast-paced environment
Candidate must be open to travel as needed
Familiarity with prompt-based interaction and commonly used generative AI tools (e.g., ChatGPT, Google Gemini, DALL·E, Midjourney) is a plus, especially for tasks like ideation, research, or content generation
Got the sparkle? Apply if you believe your unique skills are a fit. We’d love to hear from you.
Additional information
Our Publicis Groupe motto “Viva LaDifférence” means we’re better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.
Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.
If you require accommodation or assistance with the application or onboarding process specifically, please contact USMSTACompliance@publicis.com.
Compensation Range: $81,225 - $124,432. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 4/10/26.
All your information will be kept confidential according to EEO guidelines.
#J-18808-Ljbffr
In Summary: Digitas is the Networked Experience Agency, built on the vision that we create magnetic experiences that earn the right for brands to exist in human networks . We deliver Networked Experiences by leveraging comprehensive data, technology, creative, media and strategy capabilities . The Digitas culture is made up of fearless, inventive and generous Unicorns of all kinds .
En Español: Digitas es la Agencia de Experiencia en Red, construida sobre la visión de que creamos experiencias magnéticas que ganan el derecho para las marcas a existir en redes humanas. Hoy y mañana. Llevamos Experiencias en red aprovechando capacidades integrales de datos, tecnología, creativos, medios y estrategia. Digitas ofrece resultados ambiciosos a través de soluciones únicas que incluyen Experiencias Creativas, Medios Integrados, Relaciones Direccionables, Marketing Social y Comercio Total. Celebrado por AdAge como Agencia de Datos e Insights del Año, U.S. Campaign's Brand Experience Agency of the Year, Media Network of the year y celebrado por Forrester y Gartner, Digitas sirve a las principales marcas mundiales mediante una red global compuesta por más de 5.500 empleados en 65 oficinas en 43 países. Página de marca Twitter) y la web en general Identificar, analizar problemas, patrones y tendencias en las solicitudes de los clientes sobre productos/servicios Difundir información anterior a los departamentos internos apropiados para que puedan responder en consecuencia Bugs al aseguramiento de calidad Nuevas ideas para el desarrollo del producto Mensajes eficacia para marketing Preguntas frecuentes Notadas Identificación de contenido generado por usuarios Monitorear conversaciones online Participar en conversaciones en línea a través de publicaciones para construir visibilidad de marca y liderazgo mental Autor de artículos, podcasts, videos y pantallas (o medios relevantes) para comunicar creativamente los sitios de productos utiliza Establecer puntos de referencia para métricas y desarrollar un cronograma de informes incluyendo recomendaciones revisando campañas y traduciendo anecdóticos o datos cualitativos en recomendaciones de mercadotecnia Las preguntas más frecuentemente formuladas Identificación de contenidos generados por usuarios Seguimiento de conversaciones on-line Participa en mensajería mediante publicaciones personales Proactividad e inteligencia social Los equipos profesionales se comprometen rápidamente con la creación de conocimientos técnicos y capacidades de diseño, así como crear una estrategia de escritura y análisis dentro de redes sociales. Buscamos a alguien que mantenga una mezcla personal de experiencia participativa entre estos canales Conocimiento de los conceptos básicos de la optimización de motores de búsqueda, incluida la investigación básica de palabras clave. Comprende lo que significa llevar a cabo la comunicación de una marca Tiene excelentes habilidades verbales y escritas de comunicación y capacidad para trabajar individualmente en un proyecto o en un entorno de equipo Deseoso de cumplir y superar objetivos y asumir más responsabilidad Trae a la posición habilidades organizacionales sobresalientes y la capacidad de manejar múltiples proyectos simultáneamente mientras cumplen plazos La capacidad de comunicar resultados a la administración y en un ambiente acelerado El candidato debe estar abierto al viaje como es necesario Familiaridad con interacción basada y herramientas generativas de IA comúnmente utilizadas (por ejemplo ChatGPT, Google Gemini, DALL·E, MidJourney) Es una ventaja, especialmente para la generación de ideas, investigaciones públicas o las tareas tortuosas ¿Creemos que si todos nuestros grupos se adaptan mejor a nuestras necesidades? Estamos enfocados en fomentar la pertenencia y crear experiencias equitativas e inclusivas para todos los talentos. Publicis Groupe proporciona programas de beneficios y políticas sólidos e inclusivos para apoyar las necesidades cambiantes y diversas de nuestro talento y permitir que cada persona crezca y florezca. Nuestro paquete de beneficios incluye cobertura médica, odontología, visión, discapacidad, 401K, así como licencia parental y familiar, asistencia para formar familia, reembolso de matrícula y tiempo libre flexible. Si necesita alojamiento o ayuda con el proceso de solicitud o incorporación específicamente, póngase en contacto con USMSTACompliance@publicis.com. La Compañía anticipa que la fecha límite de solicitud para este puesto será el 4/10/26. Toda su información se mantendrá confidencial según las directrices de la EEO. #J-18808-Ljbffr
Digitas is the Networked Experience Agency, built on the vision that we create magnetic experiences that earn the right for brands to exist in human networks. Today, and tomorrow. We deliver Networked Experiences by leveraging comprehensive data, technology, creative, media and strategy capabilities. Digitas delivers ambitious outcomes via unique solutions that include Creative Experiences, Integrated Media, Addressable Relationships, Social Marketing and Total Commerce. Celebrated by AdAge as Data and Insights Agency of the Year, U.S Campaign’s Brand Experience Agency of the Year, Media Network of the Year and celebrated by Forrester and Gartner, Digitas serves the world’s leading brands through a global network comprised of more than 5,500 employees across over 65 offices in 43 countries.
The Digitas culture is made up of fearless, inventive and generous Unicorns of all kinds.
Responsibilities
Creatively and proactively assist the brand’s customers in their requests for information or help
Serve as the initial point of contact for inbound requests on online company digital properties (e.g. Brand Twitter page) and the web at large
Identify, analyze issues, patterns and trends in customer requests about products/services
Disseminate above information to the appropriate internal departments so that they can respond accordingly
Bugs to quality assurance
New ideas to product development
Messaging effectiveness to marketing
Frequently asked questions noted
Identifying user generated content
Monitor online conversations
Participate in online conversation via posts to build brand visibility and thought leadership
Author blog posts, articles, podcasts, videos and screencasts, (or relevant media) to creatively communicate product uses
Establish benchmarks for metrics and develop a reporting schedule including recommendations
Analyze campaigns and translate anecdotal or qualitative data into recommendations and plans for revising the social media campaigns
Identify and engage advocates
Proactively elevate issues, observations, opportunities, and insights to the appropriate client team
Communicate issues, opportunities and insights to the appropriate Digitas team
Establish credibility as a thought leader on new social media tools, best practices and how organizations using new tools, in order to gain a rapid competitive (and early adopter) advantage
Further establish Digitas credibility in the Social space by participating professional networking arenas attending/speaking at relevant events
Qualifications
To qualify, you’ll need:
Four-year degree
3-5 years experience in a digital and/or communications field
Excels at research, possesses excellent writing skills and the ability to create editorial and technical writing output quickly
Proficiency in Microsoft Office products
Dedicated to blogging, microblogging and use of Facebook
Understands the power of feed marketing
Demonstrated creativity and documented immersion in social media (links to your examples required)
Demonstrated ability to map out a marketing strategy and then drive that strategy proven by testing and metrics
Experience sourcing and managing content development and publishing
Ability to jump from the creative side of marketing to analytical side, able to demonstrate why their ideas are analytically sound
Ability to work with multiple teams simultaneously-both internal and external-in a dynamic fast-paced environment
Discretion to identify threats and opportunities in user generated content
Understands social media universe including YouTube, Foursquare Bookmarking sites (such as StumbleUpon, Delicious, Digg, Reddit), Flickr, Forums, Twitter, Wikis, blogs, etc. We are seeking someone who maintains a personal mix of participatory expertise from among these channels
Knowledge of search engine optimization basics including basic keyword research. Understands what it means to shoulder the communication of a brand
Has excellent verbal and written communication skills and an ability to work individually on a project or in a team environment
Eager to meet and exceed objectives and take on more responsibility
Brings to the position outstanding organizational skills and the ability to handle multiple projects simultaneously while meeting deadlines
Ability to communicate results to management and in a fast-paced environment
Candidate must be open to travel as needed
Familiarity with prompt-based interaction and commonly used generative AI tools (e.g., ChatGPT, Google Gemini, DALL·E, Midjourney) is a plus, especially for tasks like ideation, research, or content generation
Got the sparkle? Apply if you believe your unique skills are a fit. We’d love to hear from you.
Additional information
Our Publicis Groupe motto “Viva LaDifférence” means we’re better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.
Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.
If you require accommodation or assistance with the application or onboarding process specifically, please contact USMSTACompliance@publicis.com.
Compensation Range: $81,225 - $124,432. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 4/10/26.
All your information will be kept confidential according to EEO guidelines.
#J-18808-Ljbffr
In Summary: Digitas is the Networked Experience Agency, built on the vision that we create magnetic experiences that earn the right for brands to exist in human networks . We deliver Networked Experiences by leveraging comprehensive data, technology, creative, media and strategy capabilities . The Digitas culture is made up of fearless, inventive and generous Unicorns of all kinds .
En Español: Digitas es la Agencia de Experiencia en Red, construida sobre la visión de que creamos experiencias magnéticas que ganan el derecho para las marcas a existir en redes humanas. Hoy y mañana. Llevamos Experiencias en red aprovechando capacidades integrales de datos, tecnología, creativos, medios y estrategia. Digitas ofrece resultados ambiciosos a través de soluciones únicas que incluyen Experiencias Creativas, Medios Integrados, Relaciones Direccionables, Marketing Social y Comercio Total. Celebrado por AdAge como Agencia de Datos e Insights del Año, U.S. Campaign's Brand Experience Agency of the Year, Media Network of the year y celebrado por Forrester y Gartner, Digitas sirve a las principales marcas mundiales mediante una red global compuesta por más de 5.500 empleados en 65 oficinas en 43 países. Página de marca Twitter) y la web en general Identificar, analizar problemas, patrones y tendencias en las solicitudes de los clientes sobre productos/servicios Difundir información anterior a los departamentos internos apropiados para que puedan responder en consecuencia Bugs al aseguramiento de calidad Nuevas ideas para el desarrollo del producto Mensajes eficacia para marketing Preguntas frecuentes Notadas Identificación de contenido generado por usuarios Monitorear conversaciones online Participar en conversaciones en línea a través de publicaciones para construir visibilidad de marca y liderazgo mental Autor de artículos, podcasts, videos y pantallas (o medios relevantes) para comunicar creativamente los sitios de productos utiliza Establecer puntos de referencia para métricas y desarrollar un cronograma de informes incluyendo recomendaciones revisando campañas y traduciendo anecdóticos o datos cualitativos en recomendaciones de mercadotecnia Las preguntas más frecuentemente formuladas Identificación de contenidos generados por usuarios Seguimiento de conversaciones on-line Participa en mensajería mediante publicaciones personales Proactividad e inteligencia social Los equipos profesionales se comprometen rápidamente con la creación de conocimientos técnicos y capacidades de diseño, así como crear una estrategia de escritura y análisis dentro de redes sociales. Buscamos a alguien que mantenga una mezcla personal de experiencia participativa entre estos canales Conocimiento de los conceptos básicos de la optimización de motores de búsqueda, incluida la investigación básica de palabras clave. Comprende lo que significa llevar a cabo la comunicación de una marca Tiene excelentes habilidades verbales y escritas de comunicación y capacidad para trabajar individualmente en un proyecto o en un entorno de equipo Deseoso de cumplir y superar objetivos y asumir más responsabilidad Trae a la posición habilidades organizacionales sobresalientes y la capacidad de manejar múltiples proyectos simultáneamente mientras cumplen plazos La capacidad de comunicar resultados a la administración y en un ambiente acelerado El candidato debe estar abierto al viaje como es necesario Familiaridad con interacción basada y herramientas generativas de IA comúnmente utilizadas (por ejemplo ChatGPT, Google Gemini, DALL·E, MidJourney) Es una ventaja, especialmente para la generación de ideas, investigaciones públicas o las tareas tortuosas ¿Creemos que si todos nuestros grupos se adaptan mejor a nuestras necesidades? Estamos enfocados en fomentar la pertenencia y crear experiencias equitativas e inclusivas para todos los talentos. Publicis Groupe proporciona programas de beneficios y políticas sólidos e inclusivos para apoyar las necesidades cambiantes y diversas de nuestro talento y permitir que cada persona crezca y florezca. Nuestro paquete de beneficios incluye cobertura médica, odontología, visión, discapacidad, 401K, así como licencia parental y familiar, asistencia para formar familia, reembolso de matrícula y tiempo libre flexible. Si necesita alojamiento o ayuda con el proceso de solicitud o incorporación específicamente, póngase en contacto con USMSTACompliance@publicis.com. La Compañía anticipa que la fecha límite de solicitud para este puesto será el 4/10/26. Toda su información se mantendrá confidencial según las directrices de la EEO. #J-18808-Ljbffr