Senior Manager, Marketing Technology Client Experince (CX)

**Senior Manager, SFMC Program Management***At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.***About the Role:**CHANEL is now hiring a **Senior Manager, Salesforce Marketing Cloud Program Management** within the Digital and CX organization in New York City. This Mar-Tech role balances technical mastery with a "digital agency" mindset. This is not a behind-the-scenes production role; we are looking for a proactive, high-energy professional who can listen to a stakeholder’s business goals and translate them into sophisticated, high-performing SFMC digital journeys. Our ideal SFMC Program Management Senior Manager will act as the vital link between our business partners, marketing strategy team and technical execution teams, managing complex automation projects while ensuring meticulous attention to detail and data integrity. Helping to lead the advancement of marketing automation/loyalty programs and expanding omni-channel engagement to deepen client relationships. This is a hands-on IC role. Our ideal candidate will have a minimum of 7 years in Project and Program Management within MarTech/CRM. Customer lifecycle and retention marketing with recent required expertise in Salesforce Ecosystem; SFMC (Marketing Cloud), CRM Data Cloud 360, Client Journey Builder, Automation Studio, etc. Act as a partner-oriented advisor to internal stakeholders and business partners, translating proposed campaign ideas into efficient technical requirements**Translating Strategic Ambiguity into Actionable Clarity:** Drive organizational excellence by architecting comprehensive SFMC roadmaps, crafting robust requirements, and instituting disciplined processes that enable teams to consistently deliver impactful results As a key partner to the Group Director, CX Program Management, this role drives operational excellence, consistency, and disciplined execution needed to bring our client’s experience vision to life.**Strategic Insight:**Minimum of 5 years of experience in Email Marketing with a proven ability to consult on lead generation and audience adoption **Communication Excellence:**The ability to move fluidly between technical discussions with engineers and strategic presentations with business partners **Bonus Skills:**Prior experience with other Salesforce products such as Data Cloud, Service Cloud or a background in the Retail and Fashion industry is highly preferred **Problem-Solving**: Ability to manage projects, troubleshoot challenges, and provide solutions Exceptional story boarding and presentation skills, with proven workflow program management **Technical Requirements:**Salesforce Marketing Cloud, SF Data 360, SQL, HTML, Looker or similar tool, Google Analytics, Attentive or other SMS tools, MS Office Suite, Advanced Excel and PowerPoint Minimum of 7 years of experience in Salesforce Marketing cloud, email marketing, data product ownership & project /program management **Technical Requirements:**Salesforce Marketing Cloud, SF Data 360, SQL, HTML, Looker or similar tool, Google Analytics, Attentive or other SMS tools, MS Office Suite, Advanced Excel and PowerPoint Bachelor’s degree or equivalent experience. A master’s degree is a plus **Compensation:**The anticipated base salary range for this position is $87,500-$175,000. A base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks. **Benefits and Perks:**Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership) 401K and other incentives Chanel is a private company whose values are grounded in creating conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in: We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support. CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities. We have dedicated in-house teams focused on supporting the onboarding of employees,developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills. *\*Chanel, Inc. benefits and perks are dependent on eligibility and subject to modification by Chanel at any time.* Exceptional creation and client experience
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