Content Design, Senior Associate
JPMorganChase, New York, NY, United States
Job Description
Join our team and make a significant impact through innovative content design and drive customer confidence and satisfaction. As a Content Design Senior Associate in Payments and Proprietary Wallets, you will play an important role in shaping customer experiences through content, and building customer confidence across our products and services. Using your expertise in content design principles, you will plan, create, and structure product content within a user experience design framework. While collaborating with cross‑functional teams to ensure narrative consistency, your influence will extend to product design, architecture, and functionality. This role is located within the Payments and Connected Commerce team, building innovative payment and lending options, taking friction out of payment experiences and providing flexibility in how customers pay and borrow.
Responsibilities
Develop and implement content strategies and content designs for products and features, ensuring alignment with user experience principles and business objectives
Deliver Content Designs through a rigorous approval process, including Legal, Risk, Controls, and Compliance
Collaborate with cross‑functional teams to create engaging, user‑friendly content that is cohesive and intuitive for a diverse audience
Create content taxonomies to refine content organization and structure, incorporating user feedback and insights for continuous improvement
Adopt brand voice to produce clear, concise, and engaging content that communicates complex concepts effectively to diverse audiences
Analyze content performance metrics, making data‑driven recommendations for optimization and enhancement of user experiences
Required Qualifications
3+ years of experience in customer‑facing content design, or equivalent expertise in editing and writing with a focus on digital products and platforms
Experience in creating content architectures, storytelling, and clear and concise writing
Demonstrated experience in applying accessibility guidelines and inclusive design to create user‑friendly content
Experience with iterative design techniques, incorporating user feedback and insights for continuous improvement
Proficient technical literacy in content platforms and understanding their impact on user experience
Adaptive learner in new financial services products and offerings
Preferred Qualifications
Experience working with UX Research is a plus
Experience in a highly regulated industry (healthcare, finance, etc.)
Familiarity with design experimentation (e.g., A/B testing) to validate content decisions and measure impact
Proficiency with Figma or other similar design software
Experience with component libraries and ability to author reusable content patterns that scale across products
Benefits and Compensation
We offer a competitive total rewards package including base salary, commission‑based pay, discretionary incentive compensation, and a range of benefits such as comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, and financial coaching.
Equal Opportunity Employer
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal‑opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
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Join our team and make a significant impact through innovative content design and drive customer confidence and satisfaction. As a Content Design Senior Associate in Payments and Proprietary Wallets, you will play an important role in shaping customer experiences through content, and building customer confidence across our products and services. Using your expertise in content design principles, you will plan, create, and structure product content within a user experience design framework. While collaborating with cross‑functional teams to ensure narrative consistency, your influence will extend to product design, architecture, and functionality. This role is located within the Payments and Connected Commerce team, building innovative payment and lending options, taking friction out of payment experiences and providing flexibility in how customers pay and borrow.
Responsibilities
Develop and implement content strategies and content designs for products and features, ensuring alignment with user experience principles and business objectives
Deliver Content Designs through a rigorous approval process, including Legal, Risk, Controls, and Compliance
Collaborate with cross‑functional teams to create engaging, user‑friendly content that is cohesive and intuitive for a diverse audience
Create content taxonomies to refine content organization and structure, incorporating user feedback and insights for continuous improvement
Adopt brand voice to produce clear, concise, and engaging content that communicates complex concepts effectively to diverse audiences
Analyze content performance metrics, making data‑driven recommendations for optimization and enhancement of user experiences
Required Qualifications
3+ years of experience in customer‑facing content design, or equivalent expertise in editing and writing with a focus on digital products and platforms
Experience in creating content architectures, storytelling, and clear and concise writing
Demonstrated experience in applying accessibility guidelines and inclusive design to create user‑friendly content
Experience with iterative design techniques, incorporating user feedback and insights for continuous improvement
Proficient technical literacy in content platforms and understanding their impact on user experience
Adaptive learner in new financial services products and offerings
Preferred Qualifications
Experience working with UX Research is a plus
Experience in a highly regulated industry (healthcare, finance, etc.)
Familiarity with design experimentation (e.g., A/B testing) to validate content decisions and measure impact
Proficiency with Figma or other similar design software
Experience with component libraries and ability to author reusable content patterns that scale across products
Benefits and Compensation
We offer a competitive total rewards package including base salary, commission‑based pay, discretionary incentive compensation, and a range of benefits such as comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, and financial coaching.
Equal Opportunity Employer
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal‑opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
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