Bench Community Manager Job at FirstService Residential in San Ramon
FirstService Residential, San Ramon, CA, United States
Job Overview
Bench Community Manager (CM) manages all aspects of community associations, acting as an advisor to the Board of Directors, homeowners, and vendors. The CM provides independent judgment and discretion when advising directors, instructing vendors, and verifying completed work. This position will manage several communities, utilizing resources within different departments to conduct business and complete projects on behalf of the board.
Compensation
$80,000 - $88,000, commensurate with experience, education, and specific job responsibilities.
Your Responsibilities
Practice and adhere to FirstService Residential Global Service Standards.
Conduct business at all times with the highest standards of personal, professional and ethical conduct.
Participate in meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain knowledge of new developments, requirements, policies, and regulatory guidelines.
Ensure all safety precautions are followed while performing the work.
Follow all policies and Standard Operating Procedures as instructed by Management.
Perform any range of special projects, tasks and other related duties as assigned.
Financial Responsibilities
Responsible for association fiscal management including financial statement review and comprehension.
Develop and prepare appropriate annual draft budget for Board of Director approval.
Manage association accounting needs, including payment of invoices, audit, tax payments, budget, and delinquency monitoring.
Submit charge-backs for assigned associations on a monthly basis.
Ensure timely deposit of all checks received on behalf of the Association.
Legal/Compliance Responsibilities
Ensure all civil code and legal document requirements are met.
Manage association insurance coverage and needs.
Serve as liaison to association counsel and recommend legal actions.
Educate board members on changes to legislation that impact their association.
Responsible for all aspects of the annual meeting/election process.
Communication Responsibilities
Act as an interface between the Board of Directors and the community.
Coordinate, attend, and oversee all client and board meetings.
Create agendas, board packets, and other correspondence for board and committee meetings.
Conduct and advise the HOA Board during the board meetings.
Responsible for all board meeting follow-up, minutes, and correspondence.
Receive and review client communication.
Manage all deadlines and update in Connect Database.
Manage and oversee vendor relations.
Manage the RFP process, create comparison spreadsheets, and make recommendations.
Provide content for the community website and newsletter as directed by the Board.
Responsible for all association files in accordance with company policies.
Conduct all walkthroughs (Landscape, Violation, Architectural Review, Turnover, Work Order verification) and complete appropriate follow-up.
Culture/Other Responsibilities
Retain the association clients assigned to be managed.
Foster team building among all FirstService Associates and Departments.
Effectively use company tools and resources.
Consult and use industry expertise to make recommendations to the board.
Attend and exhibit leadership at industry functions.
Have reliable transportation and driver’s license.
Adhere to, and exemplify, the company’s core values and Global Service Standards.
Other duties as assigned.
Skills & Qualifications
Excellent customer service and relationship building skills.
Effective oral, written, and listening communication skills.
Collaborative decision‑making and problem‑solving skills.
Ability to read and understand financial statements, budgets, and explain them to the Board.
CMCA certification strongly desired or required within the 2nd year of employment.
Ability to draft correspondence and reports independently.
Strong organizational skills and time management in a fast‑paced environment.
Set and communicate deadlines and follow through on tasks for clients.
Work independently and in a team environment.
Attend and actively participate at night meetings as required.
Occasionally weekend work may be required.
Intermediate knowledge of Microsoft Applications (Word, Outlook, Excel).
Education & Experience
Four‑year college degree preferred, or comparable business experience.
CMCA preferred; will be required within two years of hire.
Physical Requirements
Must be able to lift 25 lbs.
Must be able to sit for extended periods.
Must have finger dexterity for typing/using a keyboard.
Talking and hearing occur continuously in the process of communicating with guests, supervisors, vendors, and our clients.
Valid California Driver’s License and State‑mandated vehicle insurance and registration.
Ability to walk extensive slope and/or flat association areas and visually review landscape, building areas, recreation facilities, and parks to ensure proper maintenance.
Ability to work late into evenings as required for board meeting attendance.
Tools & Equipment Used
General office equipment.
Travel Requirements
Limited if needed.
What We Offer
Medical, dental, and vision plans (full‑time and those working 30+ hours)
Part‑time 20+ hours qualify for dental and vision
401(k) match
Time off including vacation, sick, and company‑paid holidays
Pet insurance available
Tuition reimbursement
Legal services
Free emotional wellbeing and daily life assistance support for all associates
Domestic partner coverage
Health savings account
Flexible spending account
About Us
FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top‑tier medical, dental, and retirement benefits, career training, and support for continued professional development.
Disclaimer
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all‑inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
FirstService Residential is an equal‑opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.
To learn more about our company and culture, please visit www.fsresidential.com/california.
#J-18808-Ljbffr
Bench Community Manager (CM) manages all aspects of community associations, acting as an advisor to the Board of Directors, homeowners, and vendors. The CM provides independent judgment and discretion when advising directors, instructing vendors, and verifying completed work. This position will manage several communities, utilizing resources within different departments to conduct business and complete projects on behalf of the board.
Compensation
$80,000 - $88,000, commensurate with experience, education, and specific job responsibilities.
Your Responsibilities
Practice and adhere to FirstService Residential Global Service Standards.
Conduct business at all times with the highest standards of personal, professional and ethical conduct.
Participate in meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain knowledge of new developments, requirements, policies, and regulatory guidelines.
Ensure all safety precautions are followed while performing the work.
Follow all policies and Standard Operating Procedures as instructed by Management.
Perform any range of special projects, tasks and other related duties as assigned.
Financial Responsibilities
Responsible for association fiscal management including financial statement review and comprehension.
Develop and prepare appropriate annual draft budget for Board of Director approval.
Manage association accounting needs, including payment of invoices, audit, tax payments, budget, and delinquency monitoring.
Submit charge-backs for assigned associations on a monthly basis.
Ensure timely deposit of all checks received on behalf of the Association.
Legal/Compliance Responsibilities
Ensure all civil code and legal document requirements are met.
Manage association insurance coverage and needs.
Serve as liaison to association counsel and recommend legal actions.
Educate board members on changes to legislation that impact their association.
Responsible for all aspects of the annual meeting/election process.
Communication Responsibilities
Act as an interface between the Board of Directors and the community.
Coordinate, attend, and oversee all client and board meetings.
Create agendas, board packets, and other correspondence for board and committee meetings.
Conduct and advise the HOA Board during the board meetings.
Responsible for all board meeting follow-up, minutes, and correspondence.
Receive and review client communication.
Manage all deadlines and update in Connect Database.
Manage and oversee vendor relations.
Manage the RFP process, create comparison spreadsheets, and make recommendations.
Provide content for the community website and newsletter as directed by the Board.
Responsible for all association files in accordance with company policies.
Conduct all walkthroughs (Landscape, Violation, Architectural Review, Turnover, Work Order verification) and complete appropriate follow-up.
Culture/Other Responsibilities
Retain the association clients assigned to be managed.
Foster team building among all FirstService Associates and Departments.
Effectively use company tools and resources.
Consult and use industry expertise to make recommendations to the board.
Attend and exhibit leadership at industry functions.
Have reliable transportation and driver’s license.
Adhere to, and exemplify, the company’s core values and Global Service Standards.
Other duties as assigned.
Skills & Qualifications
Excellent customer service and relationship building skills.
Effective oral, written, and listening communication skills.
Collaborative decision‑making and problem‑solving skills.
Ability to read and understand financial statements, budgets, and explain them to the Board.
CMCA certification strongly desired or required within the 2nd year of employment.
Ability to draft correspondence and reports independently.
Strong organizational skills and time management in a fast‑paced environment.
Set and communicate deadlines and follow through on tasks for clients.
Work independently and in a team environment.
Attend and actively participate at night meetings as required.
Occasionally weekend work may be required.
Intermediate knowledge of Microsoft Applications (Word, Outlook, Excel).
Education & Experience
Four‑year college degree preferred, or comparable business experience.
CMCA preferred; will be required within two years of hire.
Physical Requirements
Must be able to lift 25 lbs.
Must be able to sit for extended periods.
Must have finger dexterity for typing/using a keyboard.
Talking and hearing occur continuously in the process of communicating with guests, supervisors, vendors, and our clients.
Valid California Driver’s License and State‑mandated vehicle insurance and registration.
Ability to walk extensive slope and/or flat association areas and visually review landscape, building areas, recreation facilities, and parks to ensure proper maintenance.
Ability to work late into evenings as required for board meeting attendance.
Tools & Equipment Used
General office equipment.
Travel Requirements
Limited if needed.
What We Offer
Medical, dental, and vision plans (full‑time and those working 30+ hours)
Part‑time 20+ hours qualify for dental and vision
401(k) match
Time off including vacation, sick, and company‑paid holidays
Pet insurance available
Tuition reimbursement
Legal services
Free emotional wellbeing and daily life assistance support for all associates
Domestic partner coverage
Health savings account
Flexible spending account
About Us
FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top‑tier medical, dental, and retirement benefits, career training, and support for continued professional development.
Disclaimer
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all‑inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
FirstService Residential is an equal‑opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.
To learn more about our company and culture, please visit www.fsresidential.com/california.
#J-18808-Ljbffr