Greystar is hiring: Community Manager - Colonnade in San Jose
Greystar, San Jose, CA, United States
Job Description Summary
This role manages the day-to-day operations of an assigned property, including managing team members, daily activities, and resources to achieve budgeted financial and operational goals. The position ensures compliance with company policies, Fair Housing, ADA, Fair Credit Reporting Act, and other applicable laws and regulations for multi‑family housing operations.
Job Description
Property Type: Stabilized, Mid‑rise
Unit Count: 221
Schedule: Mon - Fri, 8.30 am - 5.30 pm
Requirements: 3‑5 years of related experience
Eligible for commission: $300 earned per new lease and $50 per renewal.
Provides input into the development of budget(s) for the property by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports to establish historical and predictive performance patterns.
Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing and reviewing monthly financial status reports.
Approves invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, ensuring validity of certificates of insurance, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed.
Controls expenditures by staying within the constraints of the approved budget and manages the balance and maintenance of the petty cash fund.
Oversees the lease enforcement process by approving prospective resident applications, discounts and renewal leases; conducts periodic apartment inspections, follows proper notice requirements, evicts residents, and imposes and collects late fees and other charges as allowable and stated in the terms of the lease.
Gathers, analyzes, and interprets current market and economic trends that may impact the property and implements short‑ and long‑range marketing and leasing strategies to achieve the property’s occupancy and revenue goals.
Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve service issues. Ensures the property’s maintenance team members comply with the Company’s standards for responding to and completing resident service requests.
Conducts regular property inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal.
Supervises property staff by interviewing, hiring, orienting, and training employees, and manages their performance in accordance with Company policies, values, and business practices.
Assists in managing the client/owner relationship by meeting with the owners, conducting property tours, providing updates and information about the property’s performance, and responding to owner requests as needed.
Completes various accounting, financial, administrative, and other reports and performs other duties as assigned or as necessary.
For California only: Community Managers in California are responsible for managing the lease process by utilizing the California specific Lease File Checklist to ensure all lease documents are complete, compliant, and consistently organized.
Basic Knowledge & Qualifications
Bachelor’s degree from an accredited college or university preferred in Business Management, Real Estate, or related field.
4‑6 years minimum of relevant experience that demonstrates application of property management, sales, marketing, and customer service background sufficient to manage the day‑to‑day operation of an apartment community, resolve customer complaints and issues, complete financial records and reports, increase sales revenues, and coordinate the work of a team.
Ability to manage multiple priorities in a fast‑paced environment.
Excellent communication, conflict resolution, and customer service skills.
Detail‑oriented and self‑motivated with the ability to work independently, as a leader, and as a collaborative member of a team.
Specialized Skills
Incumbents must have all licenses and/or certifications required by state and local jurisdictions.
Incumbents must have a valid driver’s license to drive a golf cart on property and must ensure all other onsite staff that has access to the golf cart also have a valid license.
Proficiency in Internet, word processing, spreadsheet, and database management programs to complete required reports and employment documents.
Strong proficiency in using property management software (preferably Entrata, Yardi, and/or OneSite).
Management and supervisory skills sufficient to hire, lead, direct, evaluate, and manage subordinate and team members, including maintenance specialists.
Travel / Physical Demands
Team members work in an office environment but may have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous. Incumbents must be able to physically access all exterior and interior parts of the property and amenities.
Incumbents must be able to push, pull, lift, carry, or maneuver weights of up to twenty (20) pounds independently and fifty (50) pounds with assistance.
Routine, local travel may be required to make bank deposits, attend training classes and outreach events, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.
Salary Range
$76,960 – $77,000 (San Jose)
Additional Compensation
Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.
Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.
Robust Benefits Offered
Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee medical costs for employee‑only coverage; costs discounted after 3 and 5 years of service.
Generous Paid Time Off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus a birthday off after 1 year of service. Additional vacation accrued with tenure.
For onsite team members, onsite housing discount at Greystar‑managed communities are available subject to discount and unit availability.
6‑Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
401(k) with company match up to 6% of pay after 6 months of service.
Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
Employee Assistance Program.
Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
Charitable giving program and benefits.
Benefits offered for full‑time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to collective bargaining agreements and/or local governing authority.
Greystar will consider for employment qualified applicants with arrest and conviction records.
#J-18808-Ljbffr
In Summary: The position ensures compliance with Fair Housing, ADA, Fair Credit Reporting Act, and other applicable laws and regulations for multi‑family housing operations . The position is responsible for managing the lease process by utilizing the California specific Lease File Checklist to ensure all lease documents are complete, compliant, and consistently organized .
En Español: Resumen de la descripción del trabajo Esta función gestiona las operaciones diarias de una propiedad asignada, incluida la gestión de los miembros del equipo, actividades cotidianas y recursos para lograr objetivos financieros y operativos presupuestados. La posición garantiza el cumplimiento de las políticas de la compañía, Fair Housing, ADA, Fair Credit Reporting Act y otras leyes y regulaciones aplicables para operaciones de vivienda multifamiliar. Descripción del trabajo Tipo de propiedad: Estabilizado, Número de unidades medianas: 221 Programa: Mon - Fr, 8.30 am - 5.30 pm Requisitos: 3-5 años de experiencia relacionada Eligible para comisión: $ 300 ganados por nuevo arrendamiento y $ 50 por renovación. Proporciona información sobre el desarrollo de estrategias presupuestarias) para la propiedad mediante el análisis y evaluación de estados financieros, revisión de información operativa actual y proyectada e acceso a informes de compra para establecer patrones históricos y predictivos de rendimiento. Asegura que los miembros del equipo de mantenimiento de la propiedad Inc. cumplan con las normas de la Compañía para responder y completar solicitudes de servicio a residentes. Realiza inspecciones periódicas de propiedades y toma medidas apropiadas para garantizar que los aspectos físicos de la vivienda, terrenos, edificios e instalaciones cumplen con los estándares establecidos de seguridad, limpieza y apariencia general y atractivo. Supervisa al personal inmobiliario entrevistas, contratación, orientación y capacitación de empleados, y gestiona su desempeño de acuerdo con las políticas, valores y prácticas empresariales de la compañía. Asiste en la gestión de la relación cliente/propietario mediante reuniones con los propietarios, realización de visitas a la propiedad, suministrando actualizaciones e información sobre el rendimiento de las propiedades, y respondiendo a las peticiones del propietario según sea necesario. Los ocupantes deben ser capaces de acceder físicamente a todas las partes exteriores e interiores de la propiedad y comodidades. El salario rango $76,960 $77,000 (San Jose) Compensos adicionales: Además del salario básico, este papel puede ser elegible para participar en un programa trimestral o anual de bonificaciones basado en el rendimiento individual y empresarial. Las vacaciones adicionales se acumulan con la tenencia. Para los miembros del equipo in situ, el descuento de vivienda en las comunidades administradas por Greystar está disponible sujeto a descuento y disponibilidad unitaria. 6 semanas Sabbatical pagado después de 10 años de servicio (y cada 5 años más tarde). 401 ((k) con la compañía corresponde hasta 6% del salario después de 6 meses de servicio. Liberación parental pagada y reembolso de beneficios de fertilidad durante toda la vida hasta $ 10,000 (incluye adopción o maternidad sustituta). Programa de asistencia al empleado. Enfermedades críticas, accidentes, indemnización hospitalaria, seguro para mascotas y planes legales.
This role manages the day-to-day operations of an assigned property, including managing team members, daily activities, and resources to achieve budgeted financial and operational goals. The position ensures compliance with company policies, Fair Housing, ADA, Fair Credit Reporting Act, and other applicable laws and regulations for multi‑family housing operations.
Job Description
Property Type: Stabilized, Mid‑rise
Unit Count: 221
Schedule: Mon - Fri, 8.30 am - 5.30 pm
Requirements: 3‑5 years of related experience
Eligible for commission: $300 earned per new lease and $50 per renewal.
Provides input into the development of budget(s) for the property by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports to establish historical and predictive performance patterns.
Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing and reviewing monthly financial status reports.
Approves invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, ensuring validity of certificates of insurance, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed.
Controls expenditures by staying within the constraints of the approved budget and manages the balance and maintenance of the petty cash fund.
Oversees the lease enforcement process by approving prospective resident applications, discounts and renewal leases; conducts periodic apartment inspections, follows proper notice requirements, evicts residents, and imposes and collects late fees and other charges as allowable and stated in the terms of the lease.
Gathers, analyzes, and interprets current market and economic trends that may impact the property and implements short‑ and long‑range marketing and leasing strategies to achieve the property’s occupancy and revenue goals.
Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve service issues. Ensures the property’s maintenance team members comply with the Company’s standards for responding to and completing resident service requests.
Conducts regular property inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal.
Supervises property staff by interviewing, hiring, orienting, and training employees, and manages their performance in accordance with Company policies, values, and business practices.
Assists in managing the client/owner relationship by meeting with the owners, conducting property tours, providing updates and information about the property’s performance, and responding to owner requests as needed.
Completes various accounting, financial, administrative, and other reports and performs other duties as assigned or as necessary.
For California only: Community Managers in California are responsible for managing the lease process by utilizing the California specific Lease File Checklist to ensure all lease documents are complete, compliant, and consistently organized.
Basic Knowledge & Qualifications
Bachelor’s degree from an accredited college or university preferred in Business Management, Real Estate, or related field.
4‑6 years minimum of relevant experience that demonstrates application of property management, sales, marketing, and customer service background sufficient to manage the day‑to‑day operation of an apartment community, resolve customer complaints and issues, complete financial records and reports, increase sales revenues, and coordinate the work of a team.
Ability to manage multiple priorities in a fast‑paced environment.
Excellent communication, conflict resolution, and customer service skills.
Detail‑oriented and self‑motivated with the ability to work independently, as a leader, and as a collaborative member of a team.
Specialized Skills
Incumbents must have all licenses and/or certifications required by state and local jurisdictions.
Incumbents must have a valid driver’s license to drive a golf cart on property and must ensure all other onsite staff that has access to the golf cart also have a valid license.
Proficiency in Internet, word processing, spreadsheet, and database management programs to complete required reports and employment documents.
Strong proficiency in using property management software (preferably Entrata, Yardi, and/or OneSite).
Management and supervisory skills sufficient to hire, lead, direct, evaluate, and manage subordinate and team members, including maintenance specialists.
Travel / Physical Demands
Team members work in an office environment but may have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous. Incumbents must be able to physically access all exterior and interior parts of the property and amenities.
Incumbents must be able to push, pull, lift, carry, or maneuver weights of up to twenty (20) pounds independently and fifty (50) pounds with assistance.
Routine, local travel may be required to make bank deposits, attend training classes and outreach events, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.
Salary Range
$76,960 – $77,000 (San Jose)
Additional Compensation
Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.
Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.
Robust Benefits Offered
Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee medical costs for employee‑only coverage; costs discounted after 3 and 5 years of service.
Generous Paid Time Off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus a birthday off after 1 year of service. Additional vacation accrued with tenure.
For onsite team members, onsite housing discount at Greystar‑managed communities are available subject to discount and unit availability.
6‑Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
401(k) with company match up to 6% of pay after 6 months of service.
Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
Employee Assistance Program.
Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
Charitable giving program and benefits.
Benefits offered for full‑time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to collective bargaining agreements and/or local governing authority.
Greystar will consider for employment qualified applicants with arrest and conviction records.
#J-18808-Ljbffr
In Summary: The position ensures compliance with Fair Housing, ADA, Fair Credit Reporting Act, and other applicable laws and regulations for multi‑family housing operations . The position is responsible for managing the lease process by utilizing the California specific Lease File Checklist to ensure all lease documents are complete, compliant, and consistently organized .
En Español: Resumen de la descripción del trabajo Esta función gestiona las operaciones diarias de una propiedad asignada, incluida la gestión de los miembros del equipo, actividades cotidianas y recursos para lograr objetivos financieros y operativos presupuestados. La posición garantiza el cumplimiento de las políticas de la compañía, Fair Housing, ADA, Fair Credit Reporting Act y otras leyes y regulaciones aplicables para operaciones de vivienda multifamiliar. Descripción del trabajo Tipo de propiedad: Estabilizado, Número de unidades medianas: 221 Programa: Mon - Fr, 8.30 am - 5.30 pm Requisitos: 3-5 años de experiencia relacionada Eligible para comisión: $ 300 ganados por nuevo arrendamiento y $ 50 por renovación. Proporciona información sobre el desarrollo de estrategias presupuestarias) para la propiedad mediante el análisis y evaluación de estados financieros, revisión de información operativa actual y proyectada e acceso a informes de compra para establecer patrones históricos y predictivos de rendimiento. Asegura que los miembros del equipo de mantenimiento de la propiedad Inc. cumplan con las normas de la Compañía para responder y completar solicitudes de servicio a residentes. Realiza inspecciones periódicas de propiedades y toma medidas apropiadas para garantizar que los aspectos físicos de la vivienda, terrenos, edificios e instalaciones cumplen con los estándares establecidos de seguridad, limpieza y apariencia general y atractivo. Supervisa al personal inmobiliario entrevistas, contratación, orientación y capacitación de empleados, y gestiona su desempeño de acuerdo con las políticas, valores y prácticas empresariales de la compañía. Asiste en la gestión de la relación cliente/propietario mediante reuniones con los propietarios, realización de visitas a la propiedad, suministrando actualizaciones e información sobre el rendimiento de las propiedades, y respondiendo a las peticiones del propietario según sea necesario. Los ocupantes deben ser capaces de acceder físicamente a todas las partes exteriores e interiores de la propiedad y comodidades. El salario rango $76,960 $77,000 (San Jose) Compensos adicionales: Además del salario básico, este papel puede ser elegible para participar en un programa trimestral o anual de bonificaciones basado en el rendimiento individual y empresarial. Las vacaciones adicionales se acumulan con la tenencia. Para los miembros del equipo in situ, el descuento de vivienda en las comunidades administradas por Greystar está disponible sujeto a descuento y disponibilidad unitaria. 6 semanas Sabbatical pagado después de 10 años de servicio (y cada 5 años más tarde). 401 ((k) con la compañía corresponde hasta 6% del salario después de 6 meses de servicio. Liberación parental pagada y reembolso de beneficios de fertilidad durante toda la vida hasta $ 10,000 (incluye adopción o maternidad sustituta). Programa de asistencia al empleado. Enfermedades críticas, accidentes, indemnización hospitalaria, seguro para mascotas y planes legales.