Asset Living is hiring: Senior Community Manager in Queen Creek

Overview

Company Overview Asset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Since the beginning, our passion has driven our growth from a small property management firm to one of the most trusted allies in real estate. Asset Living's portfolio includes properties across the country spanning the multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions.

Asset Living is a fast-growing company made up of talented individuals from diverse backgrounds that differentiate us and help us drive innovation and results for our clients and communities across the US. We believe in teamwork, leadership, collaboration, and opportunities for growth. Asset Living is recognized as one of the nation’s Best and Brightest Places to Work and is a member of The Institute of Real Estate Management (IREM) and an Accredited Management Organization (AMO).

Role

COMMUNITY MANAGER The Community Manager is responsible for overseeing the entire operations of a housing community under the supervision of the Regional Manager. The role includes managing personnel, leasing, maintenance, financial administration, and risk management. The on-site leader supervises all aspects of the property and staff to ensure compliance with Asset Living policies and procedures, safety, fair housing guidelines, and liability considerations.

Essential Duties & Responsibilities

• Personnel Management
• Regular/daily on-site attendance is required
• Screen, hire, train, coach, and develop on-site staff using consistent techniques and company directives
• Ensure staff effectiveness through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks
• Complete weekly/daily office & maintenance staff schedules and assignments
• Address performance issues; document appropriately, communicate with direct supervisor and HR, and terminate as necessary
• Promote harmony and quality job performance through support and effective leadership
• Ensure staff compliance with Company policies and procedures
• Financial Management
• Achieve the highest possible net operating income through cost control and revenue & leasing improvements; identify trends and recommend strategies
• Develop yearly operating budgets/forecasts
• Monitor timely receipt and reconciliation of deposits, rent collections, and charges
• Monitor timely receipt, reconciliation, and coding of all vendor invoices
• Ensure property closeout is completed on time and ownership financial reports are accurate
• Strategic Leasing Management
• Develop yearly marketing plan and utilize marketing strategies & systems
• Ensure leasing techniques effectively achieve closures; follow-up, signing/documentation of leases, and reporting systems accuracy
• Address resident complaints, concerns, and requests to ensure satisfaction
• Develop and implement resident retention programs (e.g., events, promotions, monthly newsletter)
• Show, lease, and move-in prospective residents
• Administrative & Maintenance Management
• Ensure all administrative & leasing reporting is accurate, complete, and submitted timely
• Head emergency team for the property; coordinate proper response and handling of emergencies with staff, residents, and buildings
• Maintain excellent customer service and monitor service request turnaround and maintenance responsiveness
• Maintain property appearance and ensure repairs are noted and completed promptly, including regular property inspections
• Plan and utilize resources, equipment, and supplies economically (e.g., solicit bids, address inadequate service)
• Direct and monitor maintenance, construction, and rehabilitation activities to ensure quality and expediency

Education/Experience

• High School Diploma or Equivalent; Bachelor’s degree preferred or four years’ experience in the housing industry; or one to two years related experience and/or training; or equivalent combination of education and experience
• Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred
• Ability to understand and perform on-site software functions; basic computer skills required
• Basic knowledge of Fair Housing Laws and OSHA requirements

Physical Requirements

• Regularly required to communicate with others, use hands, and work overtime, weekends, and night hours (emergencies)
• Regularly required to remain in a stationary position, or move about to accomplish tasks
• Occasionally required to ascend/descend ladders, stairs, and perform tasks in various environments, including outdoors and in confined spaces; ability to lift up to 25 lbs

License & Equipment

• Must have reliable transportation due to the emergency on-call requirement

Compensation & Benefits

At Asset Living, compensation decisions consider factors such as skill set, background, and certifications. The offer includes a comprehensive total rewards package with benefits (medical, dental, vision, life, accidental, and disability insurance), 401K with employer matching, and potential commissions and performance bonuses. Full-time employees also receive paid sick days and company holidays.

Salary Range: $70,000 per year to $80,000 per year

This job description should not be considered all-inclusive. It is a guide of expected duties and may be modified at any time. This is a safety-sensitive position and may be subject to additional compliance requirements.