Senior Community Manager Job at FirstService Residential in Los Angeles

Job Overview

Senior Community Manager manages all aspects of community associations, acting as an advisor to the Board of Directors, homeowners, and vendors. Independent judgment and discretion are consistently used when advising directors, instructing vendors, and verifying work completed. The position manages several communities and utilizes the resources within different departments throughout the company. It involves conducting business and completing projects on behalf of the board, meeting the needs of the association, and may include supervision of community management staff, training oversight, retention, and performance management.

Compensation

$90,000 - $110,000 per year, commensurate with experience, education, and specific job responsibilities.

Responsibilities

Financial

• Responsible for association fiscal management, including financial statement review and comprehension.


• Develop and prepare appropriate annual draft budgets for Board of Directors approval, implement, and manage in accordance with the budget.


• Manage association accounting needs, including payment of invoices in accordance with Standards of Operations, audit, tax payments, budget, and delinquency monitoring.


• Manage and submit charge‑backs for assigned associations on a monthly basis in accordance with management contract.


• Ensure timely deposit of all checks received on behalf of the Association.

Legal/Compliance

• Ensure all civil code and legal document requirements are met, and the association remains in compliance.


• Manage association insurance coverage and needs, ensuring adequate and consistent coverage.


• Serve as liaison to association counsel and recommend when the client should contact counsel or file a matter in small‑claims court. Attendance at small‑claims or superior court may be required.


• Educate board members on changes to legislation that impact their association.


• Manage all aspects of the annual meeting/election process.


• Track and ensure requirements are met for processing California Secretary of State filings.

Communication

• Act as an interface between the Board of Directors and the community.


• Coordinate, attend, and oversee all client and board meetings.


• Create agendas, board packets, and other correspondence for board and committee meetings in accordance with state civil code.


• Conduct and advise the HOA Board during meetings in accordance with laws and regulations set forth by state law.


• Responsible for all board meeting follow‑up, minutes, and correspondence.


• Receive and review client communication; manage all deadlines and update them in Connect Database.


• Manage and oversee vendor relations.


• Manage RFP process, create comparison spreadsheets, analyze, and make recommendations as appropriate.


• Provide content for community website and newsletter as directed by the Board.


• Maintain association files in accordance with company standards and client document retention policies.


• Ensure quality of work product presented to the client, regardless of who produces it.


• Conduct walkthroughs (landscape, violation, architectural review and turnover, work order verification) and complete appropriate follow‑up.

Culture/Other

• Retain the association clients assigned to be managed.


• Foster team building among all FirstService Associates and Departments. Use company tools and resources effectively.


• Consult and use industry expertise in community management to make recommendations to the board.


• Attend and exhibit leadership at industry functions.


• Maintain reliable transportation and a valid driver’s license to travel to association clients and meetings.


• Adhere to and exemplify the company’s core values and Global Service Standards.


• Other duties as assigned.

Skills & Qualifications

• Excellent customer service and relationship‑building skills.


• Effective oral, written, and listening communication skills; ability to draft, coordinate, and present in board meeting settings.


• Collaborative decision‑making and problem‑solving skills.


• Read and understand financial statements and budgets, and explain them to the Board of Directors.


• Draft correspondence and reports, respond to inquiries and client concerns independently.


• Strong organizational and time‑management skills in a fast‑paced, multitasking environment.


• Set and communicate deadlines, follow through on tasks for clients, residents, committees, and boards.


• Work independently and in a team environment.


• Attend and participate in night meetings as required.


• Weekend work may be required.


• Intermediate knowledge of Microsoft applications (Word, Outlook, Excel).

Education & Experience

• Four‑year college degree preferred, or comparable business experience.


• CMCA required; AMS preferred.

Physical Requirements and Working Environment

• Must be able to lift 25 lbs.


• Must be able to sit for extended periods.


• Must have finger dexterity for typing/keyboard use.


• Talk and hear continuously when communicating with guests, supervisors, vendors, and clients.


• Valid California driver’s license, state‑mandated vehicle insurance, and registration.


• Walk extensive slopes or flat association areas to review landscaping, building areas, recreation facilities, and parks.


• Work late into evenings as required for board meetings.

Supervisory Responsibility

• May directly supervise on‑site staff (full‑time, part‑time, seasonal).

Tools & Equipment Used

• General office equipment.

What We Offer

• Medical, dental, and vision plans (full time and 30+ hr part‑time). 20+ hr part‑time qualifies for dental and vision.
  
• 401(k) matching.


• Paid time off: vacation, sick, and company holidays.


• Pet insurance.


• Tuition reimbursement.


• Legal services.


• Free emotional wellbeing and daily life assistance support.


• Domestic partner coverage.


• Health savings account.


• Flexible spending account.

About Us

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top‑tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Equal Employment Opportunity Statement

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, or any other protected status. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws.

Legal and Employment Considerations

FirstService Residential may utilize an Automated Employment Decision Tool (AEDT) to assist in evaluating candidate qualifications. If you require an alternative selection process or reasonable accommodation, or if you reside in New York City under NY Local Law 144, please contact national_recruiting@fsresidential.com. All offers of employment are contingent upon a satisfactory background check.