Sr. Analyst, Consumer Insights
CarMax, Richmond, VA, United States
Location: 8116 - Midtown Office - 2220 W. Broad Street, Richmond, Virginia, 23220
Consumer Insights Senior Analyst
Disrupting the marketplace more than 25 years ago, CarMax became the largest used car retailer in the US. However, our goals as a company aren’t just to be the best in the industry but a leading retailer across all industries. To achieve this goal, CarMax has spent the last several years investing heavily in modernizing our digital and analytical infrastructure to support our customer‑centric experience. Whether that be through building machine learning vehicle recommendation models in Python, or constructing Tableau visualizations to influence strategic decision‑making, CarMax is committed to equipping our analysts with industry‑best tools and techniques to enable our continued success. As a Consumer Insights Senior Analyst, you’ll play a key part in driving this success for the future. This role will provide the opportunity to apply strategic thinking, problem solving, and data analytics to unique and complex problems.
Key Responsibilities
Deliver actionable consumer insights that help the organization measure and track the CarMax customer experience.
Design reporting that brings customer feedback to life.
Understand how consumers shop for and sell cars.
Design and test new experiences to meet evolving consumer demand.
Design and manage research/analysis initiatives, utilizing in-depth knowledge of CarMax’s business and market research expertise.
Analyze research/data and translate results into clear and useful business insights.
Act as a subject matter expert for customer and survey data, consulting with stakeholders on strategic opportunities and priorities.
Create and distribute reports to influence strategic decision‑making.
Qualifications & Requirements
Four‑year degree in an analytical field and/or the social sciences.
3+ years of relevant experience.
Strong analytical thinker with a proven track record of providing actionable insights and clear strategic direction.
Experience with qualitative and quantitative research methods.
Excellent verbal, written and interpersonal skills.
Strong project management skills with the ability to juggle multiple priorities simultaneously in a fast‑paced environment.
Strong teamwork skills and the ability to partner with cross‑functional teams to deliver work.
Experience with MS Excel, MS PowerPoint, reporting tools, and relational databases required.
Benefits
Career Progression: CarMax is seeking analysts with high potential and will invest heavily in your growth and development.
Best in class training opportunities: CarMax offers hands‑on training, focusing on areas such as Statistics and Test Design, Communication and Influence, and SQL.
Unique community: We pride ourselves on offering a great company culture with great work‑life balance and a diverse community.
Competitive benefits: Flexible time away, employee stock purchase, 401k matching, company‑sponsored healthcare, and more.
Work Arrangement & Location
Work Location and Arrangement: This role will be based out of the CarMax Midtown Office (Richmond, VA) and associates will work onsite 5 days per week.
Work Authorization: Applicants must be currently authorized to work in the United States on a full‑time basis. Sponsorship will not be considered for this specific role.
Equal Opportunity Employment
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, protected veteran status, disability status, and any other characteristics protected by law. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
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Consumer Insights Senior Analyst
Disrupting the marketplace more than 25 years ago, CarMax became the largest used car retailer in the US. However, our goals as a company aren’t just to be the best in the industry but a leading retailer across all industries. To achieve this goal, CarMax has spent the last several years investing heavily in modernizing our digital and analytical infrastructure to support our customer‑centric experience. Whether that be through building machine learning vehicle recommendation models in Python, or constructing Tableau visualizations to influence strategic decision‑making, CarMax is committed to equipping our analysts with industry‑best tools and techniques to enable our continued success. As a Consumer Insights Senior Analyst, you’ll play a key part in driving this success for the future. This role will provide the opportunity to apply strategic thinking, problem solving, and data analytics to unique and complex problems.
Key Responsibilities
Deliver actionable consumer insights that help the organization measure and track the CarMax customer experience.
Design reporting that brings customer feedback to life.
Understand how consumers shop for and sell cars.
Design and test new experiences to meet evolving consumer demand.
Design and manage research/analysis initiatives, utilizing in-depth knowledge of CarMax’s business and market research expertise.
Analyze research/data and translate results into clear and useful business insights.
Act as a subject matter expert for customer and survey data, consulting with stakeholders on strategic opportunities and priorities.
Create and distribute reports to influence strategic decision‑making.
Qualifications & Requirements
Four‑year degree in an analytical field and/or the social sciences.
3+ years of relevant experience.
Strong analytical thinker with a proven track record of providing actionable insights and clear strategic direction.
Experience with qualitative and quantitative research methods.
Excellent verbal, written and interpersonal skills.
Strong project management skills with the ability to juggle multiple priorities simultaneously in a fast‑paced environment.
Strong teamwork skills and the ability to partner with cross‑functional teams to deliver work.
Experience with MS Excel, MS PowerPoint, reporting tools, and relational databases required.
Benefits
Career Progression: CarMax is seeking analysts with high potential and will invest heavily in your growth and development.
Best in class training opportunities: CarMax offers hands‑on training, focusing on areas such as Statistics and Test Design, Communication and Influence, and SQL.
Unique community: We pride ourselves on offering a great company culture with great work‑life balance and a diverse community.
Competitive benefits: Flexible time away, employee stock purchase, 401k matching, company‑sponsored healthcare, and more.
Work Arrangement & Location
Work Location and Arrangement: This role will be based out of the CarMax Midtown Office (Richmond, VA) and associates will work onsite 5 days per week.
Work Authorization: Applicants must be currently authorized to work in the United States on a full‑time basis. Sponsorship will not be considered for this specific role.
Equal Opportunity Employment
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, protected veteran status, disability status, and any other characteristics protected by law. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
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