Senior Manager Customer Adoption, Informed Design
Autodesk, Albany, NY, United States
Position Overview
The Global Adoption Team Manager will lead a global team of Customer Adoption Specialists focused on driving commercial adoption of Informed Design within strategically important accounts. This role is accountable for guiding customers from early engagement to sustained, scalable usage that delivers measurable business value.
This role requires an experienced people leader with a strong background in customer success and enterprise adoption. The successful candidate will be skilled at leading globally distributed teams, elevating performance through coaching and clarity, and partnering closely with cross‑functional leaders to ensure coordinated execution.
Core Competencies
Strategic thinking with operational rigor
Global team leadership and talent development
Enterprise stakeholder management
Commercial acumen and value articulation
Executive communication and storytelling
Cross‑functional collaboration and influence
Responsibilities
1. Global Team Leadership & Development
Lead, coach, and develop a global team of Customer Adoption Specialists across multiple regions and time zones
Establish clear performance expectations aligned to adoption, commercial expansion, and customer value realization
Collaborate with the Operations Manager to implement consistent operating rhythms, KPIs, and reporting frameworks to ensure alignment and transparency
Provide ongoing feedback, structured development plans, and targeted support to help team members strengthen their effectiveness and grow in their roles
Foster a culture of accountability, collaboration, and continuous improvement
2. Strategic Account Adoption
Define and execute adoption strategies for key, strategically important accounts
Partner closely with Sales, Product, Industry Strategy, and Operations to align adoption plans with commercial objectives and operational readiness
Ensure customers achieve defined business outcomes tied to Informed Design capabilities
Guide the team in navigating complex enterprise environments, including executive sponsors and cross‑functional stakeholders
Drive transition from pilot or early engagement to repeatable, scaled commercial usage
3. Value Realization & Commercial Impact
Develop frameworks to measure and communicate customer value realization
Track and report adoption metrics, expansion signals, and customer health indicators
Support account teams in identifying expansion opportunities and strengthening renewal positions
Translate qualitative adoption progress into clearly articulated business outcomes
4. Customer Story Development & Executive Engagement
Oversee identification, development, and refinement of high‑impact customer stories resulting from Adoption efforts
Ensure stories clearly articulate the customer challenge, implemented solution, measurable outcomes, and broader business transformation
Collaborate with Marketing and Communications to adapt stories for external campaigns, events, and thought leadership initiatives
Prepare executive‑ready materials for Incubation Board presentations and other senior stakeholder forums
5. Cross‑Functional Partnership & Operational Alignment
Work closely with the Operations lead and other leadership colleagues to ensure alignment on priorities, resource allocation, and execution cadence
Provide structured customer insights and adoption feedback to Product, Engineering, and Strategy teams
Contribute to scalable processes and playbooks that support global growth of Informed Design
Help establish best practices for enterprise adoption and value articulation across regions
Minimum Qualifications
10+ years of experience in Customer Success, Customer Adoption, or Enterprise Account Management within SaaS or technology environments
5+ years of experience leading global or distributed teams
Demonstrated success driving measurable product adoption and customer value realization in strategic accounts
Experience coaching and developing team members across varying levels of performance and experience
Strong executive presence with the ability to communicate effectively at senior leadership levels
Proven ability to operate in evolving or incubation‑stage environments and bring structure and clarity where needed
Preferred Qualifications
Experience with AEC, manufacturing, construction, or adjacent industries
Experience supporting product incubation or early‑stage offerings within a larger enterprise organization
Familiarity with design‑to‑manufacture workflows or digital transformation initiatives
Experience developing customer case studies in partnership with Marketing teams
Benefits
Health, financial benefits, time off, and everyday wellness are included in the benefits package. For more details, visit the U.S. benefits information.
Salary transparency
For U.S.-based roles, we expect a starting base salary between $107,000 and $192,390. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, compensation may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
Equal Employment Opportunity & Diversity & Belonging
At Autodesk, we’re building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
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The Global Adoption Team Manager will lead a global team of Customer Adoption Specialists focused on driving commercial adoption of Informed Design within strategically important accounts. This role is accountable for guiding customers from early engagement to sustained, scalable usage that delivers measurable business value.
This role requires an experienced people leader with a strong background in customer success and enterprise adoption. The successful candidate will be skilled at leading globally distributed teams, elevating performance through coaching and clarity, and partnering closely with cross‑functional leaders to ensure coordinated execution.
Core Competencies
Strategic thinking with operational rigor
Global team leadership and talent development
Enterprise stakeholder management
Commercial acumen and value articulation
Executive communication and storytelling
Cross‑functional collaboration and influence
Responsibilities
1. Global Team Leadership & Development
Lead, coach, and develop a global team of Customer Adoption Specialists across multiple regions and time zones
Establish clear performance expectations aligned to adoption, commercial expansion, and customer value realization
Collaborate with the Operations Manager to implement consistent operating rhythms, KPIs, and reporting frameworks to ensure alignment and transparency
Provide ongoing feedback, structured development plans, and targeted support to help team members strengthen their effectiveness and grow in their roles
Foster a culture of accountability, collaboration, and continuous improvement
2. Strategic Account Adoption
Define and execute adoption strategies for key, strategically important accounts
Partner closely with Sales, Product, Industry Strategy, and Operations to align adoption plans with commercial objectives and operational readiness
Ensure customers achieve defined business outcomes tied to Informed Design capabilities
Guide the team in navigating complex enterprise environments, including executive sponsors and cross‑functional stakeholders
Drive transition from pilot or early engagement to repeatable, scaled commercial usage
3. Value Realization & Commercial Impact
Develop frameworks to measure and communicate customer value realization
Track and report adoption metrics, expansion signals, and customer health indicators
Support account teams in identifying expansion opportunities and strengthening renewal positions
Translate qualitative adoption progress into clearly articulated business outcomes
4. Customer Story Development & Executive Engagement
Oversee identification, development, and refinement of high‑impact customer stories resulting from Adoption efforts
Ensure stories clearly articulate the customer challenge, implemented solution, measurable outcomes, and broader business transformation
Collaborate with Marketing and Communications to adapt stories for external campaigns, events, and thought leadership initiatives
Prepare executive‑ready materials for Incubation Board presentations and other senior stakeholder forums
5. Cross‑Functional Partnership & Operational Alignment
Work closely with the Operations lead and other leadership colleagues to ensure alignment on priorities, resource allocation, and execution cadence
Provide structured customer insights and adoption feedback to Product, Engineering, and Strategy teams
Contribute to scalable processes and playbooks that support global growth of Informed Design
Help establish best practices for enterprise adoption and value articulation across regions
Minimum Qualifications
10+ years of experience in Customer Success, Customer Adoption, or Enterprise Account Management within SaaS or technology environments
5+ years of experience leading global or distributed teams
Demonstrated success driving measurable product adoption and customer value realization in strategic accounts
Experience coaching and developing team members across varying levels of performance and experience
Strong executive presence with the ability to communicate effectively at senior leadership levels
Proven ability to operate in evolving or incubation‑stage environments and bring structure and clarity where needed
Preferred Qualifications
Experience with AEC, manufacturing, construction, or adjacent industries
Experience supporting product incubation or early‑stage offerings within a larger enterprise organization
Familiarity with design‑to‑manufacture workflows or digital transformation initiatives
Experience developing customer case studies in partnership with Marketing teams
Benefits
Health, financial benefits, time off, and everyday wellness are included in the benefits package. For more details, visit the U.S. benefits information.
Salary transparency
For U.S.-based roles, we expect a starting base salary between $107,000 and $192,390. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, compensation may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
Equal Employment Opportunity & Diversity & Belonging
At Autodesk, we’re building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
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