Service Design Lead: Shape Seamless Customer Journeys

A leading insurance company is seeking a Service Design Lead located in Spokane, WA. In this role, you will act as a key connector, uncovering insights to enhance user experiences and improve customer satisfaction. You'll conduct user research, collaborate across departments, and drive solutions from concept to implementation. With a focus on innovative service design, the successful candidate will have robust experience in business and user experience design, paired with a high school diploma or equivalent. A hybrid work environment is available for local residents.
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