Flat Rate Technician - Concord NH
Vipauto, Concord, NH, United States
Job Description
162 Manchester St, Concord, NH 03301, USA
Posted Monday, December 15, 2025 at 5:00 AM
Reporting To:
Service Manager
Employment Classification:
Non‑exempt / hourly
General Summary
The Flat Rate Technician (Tech) livesARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning and living the VIP culture and following VIP processes to ensure that customers get a different & better experience. The Tech must work effectively and safely to, and operation in serving customers. The Tech is responsible for effective diagnosis of automotive systems, repair and replacement of automotive parts, fluids, tires, and accessories and ensuring these services are done right the first time. The Tech is expected to comply with company safety, loss prevention, and customer service programs as and procedures and municipal, state, and federal regulations.
Duties & Responsibilities
Make sure that workplace safety is Priority #1. Follow all safety policies, complete all safety‑related training, lock out any unsafe equipment, and report any unsafe conditions or actions to a member of Management.
Provide automotive systems diagnosis, repair, and maintenance services for customers, including all systems covered by the ASE series of automotive certifications:
A2 – Automatic Transmission/Transaxle
A3 – Manual Drive Train & Axles
A5 – Brakes
A6 – Electrical/Electronic Systems
A7 – Heating & Air Conditioning
A8 – Engine Performance
Ensure a valid Service Work Order is initiated prior to initiating service on a vehicle and ensure it is visibly displayed with the vehicle while it is being serviced.
Ensure an MPI is completed prior to initiating service on every vehicle and actively support and participate in the 5‑for‑5 Customer Engagement Process.
Ensure the Service Work Order and any required printouts are completed and returned to the Service Desk with the vehicle keys upon completion of service.
Obtain needed parts only from a member of the Desk Team (Service Manager, Assistant Manager, Service Writer, or Tech/Advisor) and return all unused parts to the Desk Team after completionn
Return cores, batteries and used tires to designated security areas for appropriate handling.
Maintain a minimum 16‑week average productivity based on position (details omitted for brevity
Follow VIP’s quality service policies to ensure work is performed in accordance with VIP quality standards.
Complete all required training and certification for the position:
Take and pass all required and assigned LMS training
Complete all training
Become a Licensed State Vehicle Inspector (state‑specific requirement)
Become T.I.A basic automotive tire service (BATS) certified and T.I.A. advanced TPMS certified
Become ASE certified based on position:
Technician: G1, A4 and A5
ASE Technician: Four of the A‑Series ASE certifications
Master Technician: All eight A‑Series A1 thru A8
Train, support and deliver the 5‑for‑5 process to educate our customers about their vehicle’s condition
Attend meetings and training sessions as needed (typically several times per year)
Quality, Safety & Housekeeping Responsibilities:
Road test vehicles as necessary after service to ensure safe and satisfactory operating conditions
Secure and lock customer vehicles when returning vehicles to parking lot upon completion of service
Install seat and steering wheel covers and floor mats prior to entering customers’ vehicles
Maintain a clean work area clear of debris, cores, unused parts and stray tools and equipment
Maintain and clean shop equipment immediately after use by removing debris, grease, chemicals, etc.
Participate in daily and weekly shop maintenance programs as designated by Service Management
Comply with established safety and loss prevention programs to include protective eyewear
Additional Responsibilities (Performs other functions as required):
Maintain technical capabilities to ensure safe use of service equipment and maintain ASE certification status
Review and authorize time worked and attendance records in DAYFORCE daily and weekly
Comply with the provisions of VIP’s culture and service standards
Participate actively in team meetings
Work in conjunction with the Service Manager to ensure shop equipment safe operation standards are met
Comply with company, municipal, state, and federal regulations regulating disposal of hazardous waste
Facility and Equipment Maintenance:
Ensure satisfactory maintenance, appearance, and condition of facility to comply with security, safety and environmental codes and ordinances
Ensure satisfactory maintenance, appearance, and condition of equipment, ensuring the team has the resources they need to meet our customer’s needs
Ensure appropriate steps are taken to maintain a clean service department throughout the business day
Any facility or equipment issues should be entered into the facility or equipment database
Procedural Compliance:
Enforce strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to the operation of the location.
Performance Measurement
Maintain minimum 50% Productivity, measured as Billed Hours / Worked Hours
Minimal come backs, ensuring work is completed properly the first time
Standard Management Work Week
Schedule: The standard expectation is 5‑day work and 40 hours per week.
Attendance: Arrive prior to each work shift, be ready to perform duties upon shift start time, and work all scheduled hours as directed by management team
Required Qualifications
Knowledge, Skills, and Abilities
Read, analyze, and interpret technical instructions, journal and procedures, or governmental regulations
Effectively explain vehicle information to customers, present and respond to questions from coworkers
Diagnose and recommend solutions to basic automotive problems
Interpret, understand, and apply instructions furnished in written, oral, diagram, or schedule form
Ability to successfully perform required types of automotive services listed above
\>Minimum Educational and/or Experience Level
One year of related experience in automotive service field
Completionyear college or technical school program recommended
Or an equivalent combination of education and experience
Certificates, Licenses, and/or Registrations
Current, valid driver state of residence
ASE Certification G1 – Maintenance and light repair recommended
ASE Certification A4 – Suspension & Steering
Physical Demands & Essential Requirements
The work environment characteristics described here are representative of those associate encounters while performing the essential functions of the
Installation Technician
job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Job duties are performed within an indoor service department (generally 800 to 2500 sq. ft.), which opens to the outdoors via overhead doors. While performing the duties of this job, the associate is exposed to varying weather, climate and temperature conditions, mechanical equipment, automotive and industrial cleaning chemicals, and noise levels that may reach 110 decibels depending upon type of service being performed. Protective eyewear must be worn in the service area at all times.
Physical demands:
Reaching – Less than 1/3 of time
Standing – 1/3 to 2/3 of time
Pushing / Pulling – 1/3 to 2/3 of time
Walking – 1/3 to 2/3 of time
Climbing – 1/3 to 2/3 of time
Kneeling – 1/3 to 2/3 of time
Weightlifting – Up to 20 lbs. (most time) / More than 21 lbs. (Less than 1/3 of time)
Close vision (clear vision at 20 inches or less)
Distance vision (clear vision at 20 feet or more)
Color vision (ability to identify and distinguish colors)
Peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point)
Depth perception (three‑dimensional vision, ability to judge distances and spatial relationships)
Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)
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162 Manchester St, Concord, NH 03301, USA
Posted Monday, December 15, 2025 at 5:00 AM
Reporting To:
Service Manager
Employment Classification:
Non‑exempt / hourly
General Summary
The Flat Rate Technician (Tech) livesARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning and living the VIP culture and following VIP processes to ensure that customers get a different & better experience. The Tech must work effectively and safely to, and operation in serving customers. The Tech is responsible for effective diagnosis of automotive systems, repair and replacement of automotive parts, fluids, tires, and accessories and ensuring these services are done right the first time. The Tech is expected to comply with company safety, loss prevention, and customer service programs as and procedures and municipal, state, and federal regulations.
Duties & Responsibilities
Make sure that workplace safety is Priority #1. Follow all safety policies, complete all safety‑related training, lock out any unsafe equipment, and report any unsafe conditions or actions to a member of Management.
Provide automotive systems diagnosis, repair, and maintenance services for customers, including all systems covered by the ASE series of automotive certifications:
A2 – Automatic Transmission/Transaxle
A3 – Manual Drive Train & Axles
A5 – Brakes
A6 – Electrical/Electronic Systems
A7 – Heating & Air Conditioning
A8 – Engine Performance
Ensure a valid Service Work Order is initiated prior to initiating service on a vehicle and ensure it is visibly displayed with the vehicle while it is being serviced.
Ensure an MPI is completed prior to initiating service on every vehicle and actively support and participate in the 5‑for‑5 Customer Engagement Process.
Ensure the Service Work Order and any required printouts are completed and returned to the Service Desk with the vehicle keys upon completion of service.
Obtain needed parts only from a member of the Desk Team (Service Manager, Assistant Manager, Service Writer, or Tech/Advisor) and return all unused parts to the Desk Team after completionn
Return cores, batteries and used tires to designated security areas for appropriate handling.
Maintain a minimum 16‑week average productivity based on position (details omitted for brevity
Follow VIP’s quality service policies to ensure work is performed in accordance with VIP quality standards.
Complete all required training and certification for the position:
Take and pass all required and assigned LMS training
Complete all training
Become a Licensed State Vehicle Inspector (state‑specific requirement)
Become T.I.A basic automotive tire service (BATS) certified and T.I.A. advanced TPMS certified
Become ASE certified based on position:
Technician: G1, A4 and A5
ASE Technician: Four of the A‑Series ASE certifications
Master Technician: All eight A‑Series A1 thru A8
Train, support and deliver the 5‑for‑5 process to educate our customers about their vehicle’s condition
Attend meetings and training sessions as needed (typically several times per year)
Quality, Safety & Housekeeping Responsibilities:
Road test vehicles as necessary after service to ensure safe and satisfactory operating conditions
Secure and lock customer vehicles when returning vehicles to parking lot upon completion of service
Install seat and steering wheel covers and floor mats prior to entering customers’ vehicles
Maintain a clean work area clear of debris, cores, unused parts and stray tools and equipment
Maintain and clean shop equipment immediately after use by removing debris, grease, chemicals, etc.
Participate in daily and weekly shop maintenance programs as designated by Service Management
Comply with established safety and loss prevention programs to include protective eyewear
Additional Responsibilities (Performs other functions as required):
Maintain technical capabilities to ensure safe use of service equipment and maintain ASE certification status
Review and authorize time worked and attendance records in DAYFORCE daily and weekly
Comply with the provisions of VIP’s culture and service standards
Participate actively in team meetings
Work in conjunction with the Service Manager to ensure shop equipment safe operation standards are met
Comply with company, municipal, state, and federal regulations regulating disposal of hazardous waste
Facility and Equipment Maintenance:
Ensure satisfactory maintenance, appearance, and condition of facility to comply with security, safety and environmental codes and ordinances
Ensure satisfactory maintenance, appearance, and condition of equipment, ensuring the team has the resources they need to meet our customer’s needs
Ensure appropriate steps are taken to maintain a clean service department throughout the business day
Any facility or equipment issues should be entered into the facility or equipment database
Procedural Compliance:
Enforce strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to the operation of the location.
Performance Measurement
Maintain minimum 50% Productivity, measured as Billed Hours / Worked Hours
Minimal come backs, ensuring work is completed properly the first time
Standard Management Work Week
Schedule: The standard expectation is 5‑day work and 40 hours per week.
Attendance: Arrive prior to each work shift, be ready to perform duties upon shift start time, and work all scheduled hours as directed by management team
Required Qualifications
Knowledge, Skills, and Abilities
Read, analyze, and interpret technical instructions, journal and procedures, or governmental regulations
Effectively explain vehicle information to customers, present and respond to questions from coworkers
Diagnose and recommend solutions to basic automotive problems
Interpret, understand, and apply instructions furnished in written, oral, diagram, or schedule form
Ability to successfully perform required types of automotive services listed above
\>Minimum Educational and/or Experience Level
One year of related experience in automotive service field
Completionyear college or technical school program recommended
Or an equivalent combination of education and experience
Certificates, Licenses, and/or Registrations
Current, valid driver state of residence
ASE Certification G1 – Maintenance and light repair recommended
ASE Certification A4 – Suspension & Steering
Physical Demands & Essential Requirements
The work environment characteristics described here are representative of those associate encounters while performing the essential functions of the
Installation Technician
job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Job duties are performed within an indoor service department (generally 800 to 2500 sq. ft.), which opens to the outdoors via overhead doors. While performing the duties of this job, the associate is exposed to varying weather, climate and temperature conditions, mechanical equipment, automotive and industrial cleaning chemicals, and noise levels that may reach 110 decibels depending upon type of service being performed. Protective eyewear must be worn in the service area at all times.
Physical demands:
Reaching – Less than 1/3 of time
Standing – 1/3 to 2/3 of time
Pushing / Pulling – 1/3 to 2/3 of time
Walking – 1/3 to 2/3 of time
Climbing – 1/3 to 2/3 of time
Kneeling – 1/3 to 2/3 of time
Weightlifting – Up to 20 lbs. (most time) / More than 21 lbs. (Less than 1/3 of time)
Close vision (clear vision at 20 inches or less)
Distance vision (clear vision at 20 feet or more)
Color vision (ability to identify and distinguish colors)
Peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point)
Depth perception (three‑dimensional vision, ability to judge distances and spatial relationships)
Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)
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