Master Technician - Concord NH
Vipauto, Concord, NH, United States
Overview
162 Manchester St, Concord, NH 03301, USA
Job Description
Posted Sunday, December 14, 2025 at 5:00 AM
REPORTING TO: Service Manager EMPLOYMENT CLASSIFICATION: Non-exempt / hourly
GENERAL SUMMARY: The Flat Rate Technician (Tech) lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning and living the VIP culture and following VIP processes to ensure that customers get a different & better experience. The Tech must work effectively and safely to ensure good communication, teamwork, and operation in serving customers. The Tech is responsible for effective diagnosis of automotive systems, repair and replacement of automotive parts, fluids, tires, and accessories and ensuring these services are done right the first time. The Tech is expected to comply with company safety, loss prevention, and customer service programs as well as established policies and procedures and municipal, state, and federal regulations.
Duties & Responsibilities
Make sure that workplace safety is Priority #1. Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management.
Provide automotive systems diagnosis, repair, and maintenance services for customers, including all systems covered by the ASE series of automotive certifications
A2 – Automatic Transmission/Transaxle
A3 – Manual Drive Train & Axles
A5 – Brakes
A6 – Electrical/Electronic Systems
A7 – Heating & Air Conditioning
A8 – Engine Performance
Ensure a valid Service Work Order is initiated prior to servicing a vehicle and that it is visibly displayed with the vehicle while it is being serviced.
Ensure an MPI is completed prior to initiating service on every vehicle and actively support and participate in the 5-for-5 Customer Engagement Process.
Ensure the Service Work Order and any required printouts are completed and returned to the Service Desk with the vehicle keys upon completion of service.
Obtain needed parts only from a member of the Desk Team and return all unused parts to the Desk Team after completion of service.
Return cores, batteries and used tires to designated security areas for appropriate handling.
Maintain a minimum 16-week average productivity based on position.
Follow VIP’s quality service policies to ensure work is performed in accordance with VIP quality standards.
Complete all required training and certification for the position, including:
Take and pass all required and assigned LMS training
Complete all required safe equipment operation training
Become a Licensed State Vehicle Inspector (state-specific requirement)
Become T.I.A basic automotive tire service (BATS) certified and T.I.A. advanced TPMS certified
Become ASE certified based on position:
Technician: G1, A4 and A5
ASE Technician: Four of the A-Series ASE certifications
Master Technician: All eight A-Series A1 thru A8
Train, support and deliver the 5-for-5 process to educate customers about their vehicle’s condition
Attend meetings and training sessions as needed (typically several times per year)
Quality, Safety & Housekeeping Responsibilities
Road test vehicles as necessary after service to ensure safe and satisfactory operating conditions
Secure and lock customer vehicles when returning vehicles to the parking lot upon completion of service
Install seat and steering wheel covers and floor mats prior to entering customers’ vehicles
Maintain a clean work area clear of debris, cores, unused parts and stray tools and equipment
Maintain and clean shop equipment immediately after use
Participate in daily and weekly shop maintenance programs as designated by Service Management
Comply with established safety and loss prevention programs to include protective eyewear
Additional Responsibilities (Performs other functions as required.)
Maintain technical capabilities to ensure safe use of service equipment and maintain ASE certification status
Review and authorize time worked and attendance records in DAYFORCE daily and weekly
Comply with VIP’s culture and service standards
Participate actively in team meetings
Work in conjunction with the Service Manager to ensure shop equipment safe operation standards are met
Comply with laws regulating disposal of hazardous waste
Facility and Equipment Maintenance
Ensure satisfactory maintenance, appearance, and condition of facility to comply with security, safety and environmental codes and ordinances
Ensure satisfactory maintenance, appearance, and condition of equipment, ensuring the team has the resources they need
Maintain a clean service department throughout the business day
Enter facility or equipment issues into the database
Procedural Compliance
Enforce strict compliance with the service Code of Ethics and all regulations and procedures pertaining to the operation
Performance & Qualifications
PERFORMANCE MEASUREMENT:
Maintain minimum 50% Productivity, measured as Billed Hours / Worked Hours
Minimal come backs, ensuring work is completed properly the first time
STANDARD MANAGEMENT WORK WEEK:
SCHEDULE: The standard expectation is 5-day work and 40 hours per week.
ATTENDANCE: Arrive prior to each work shift, be ready to perform duties upon shift start time, and work all scheduled hours as directed by management team
Required Qualifications
Knowledge, Skills, and Abilities
Read, analyze, and interpret technical instructions, journal and procedures, or governmental regulations
Effectively explain vehicle information to customers, present and respond to questions from coworkers
Diagnose and recommend solutions to basic automotive problems
Interpret, understand, and apply instructions furnished in written, oral, diagram, or schedule form
Ability to successfully perform required types of automotive services listed above
Minimum Educational and/or Experience Level
One year of related experience in automotive service field
Completion of two-year college or technical school program recommended
Or an equivalent combination of education and experience
Certificates, Licenses, and/or Registrations
Current, valid driver’s license issued in state of residence
ASE Certification G1 – Maintenance and light repair recommended
ASE Certification A4 – Suspension & Steering
The work environment characteristics described here are representative of those associate encounters while performing the essential functions of the Installation Technician job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Job duties are performed within an indoor service department (generally 800 to 2500 sq. ft.), which opens to the outdoors via overhead doors. While performing the duties of this job, the associate is exposed to varying weather, climate and temperature conditions, mechanical equipment, automotive and industrial cleaning chemicals, and noise levels that may reach 110 decibels depending upon type of service being performed. Protective eyewear must be worn in the service area at all times.
Physical Demands
The physical demands described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Listed below is a table that summarizes the physical activities associated with the position and the average amount of time required of each physical activity. Protective back support belts must be worn while performing strenuous physical activities involving lifting and exerting force.
Essential Physical Activity Requirements
Less than 1/3 of Time, 1/3 to 2/3 of Time, More than 2/3 of Time
Reaching, Standing, Pushing / Pulling, Walking, Climbing, Kneeling
Essential Weightlifting/Force Exertion Requirements
Listed below is a table which summarizes the amount of time spent and weight lifted, or force exerted in the position.
End of Description
#J-18808-Ljbffr
162 Manchester St, Concord, NH 03301, USA
Job Description
Posted Sunday, December 14, 2025 at 5:00 AM
REPORTING TO: Service Manager EMPLOYMENT CLASSIFICATION: Non-exempt / hourly
GENERAL SUMMARY: The Flat Rate Technician (Tech) lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning and living the VIP culture and following VIP processes to ensure that customers get a different & better experience. The Tech must work effectively and safely to ensure good communication, teamwork, and operation in serving customers. The Tech is responsible for effective diagnosis of automotive systems, repair and replacement of automotive parts, fluids, tires, and accessories and ensuring these services are done right the first time. The Tech is expected to comply with company safety, loss prevention, and customer service programs as well as established policies and procedures and municipal, state, and federal regulations.
Duties & Responsibilities
Make sure that workplace safety is Priority #1. Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management.
Provide automotive systems diagnosis, repair, and maintenance services for customers, including all systems covered by the ASE series of automotive certifications
A2 – Automatic Transmission/Transaxle
A3 – Manual Drive Train & Axles
A5 – Brakes
A6 – Electrical/Electronic Systems
A7 – Heating & Air Conditioning
A8 – Engine Performance
Ensure a valid Service Work Order is initiated prior to servicing a vehicle and that it is visibly displayed with the vehicle while it is being serviced.
Ensure an MPI is completed prior to initiating service on every vehicle and actively support and participate in the 5-for-5 Customer Engagement Process.
Ensure the Service Work Order and any required printouts are completed and returned to the Service Desk with the vehicle keys upon completion of service.
Obtain needed parts only from a member of the Desk Team and return all unused parts to the Desk Team after completion of service.
Return cores, batteries and used tires to designated security areas for appropriate handling.
Maintain a minimum 16-week average productivity based on position.
Follow VIP’s quality service policies to ensure work is performed in accordance with VIP quality standards.
Complete all required training and certification for the position, including:
Take and pass all required and assigned LMS training
Complete all required safe equipment operation training
Become a Licensed State Vehicle Inspector (state-specific requirement)
Become T.I.A basic automotive tire service (BATS) certified and T.I.A. advanced TPMS certified
Become ASE certified based on position:
Technician: G1, A4 and A5
ASE Technician: Four of the A-Series ASE certifications
Master Technician: All eight A-Series A1 thru A8
Train, support and deliver the 5-for-5 process to educate customers about their vehicle’s condition
Attend meetings and training sessions as needed (typically several times per year)
Quality, Safety & Housekeeping Responsibilities
Road test vehicles as necessary after service to ensure safe and satisfactory operating conditions
Secure and lock customer vehicles when returning vehicles to the parking lot upon completion of service
Install seat and steering wheel covers and floor mats prior to entering customers’ vehicles
Maintain a clean work area clear of debris, cores, unused parts and stray tools and equipment
Maintain and clean shop equipment immediately after use
Participate in daily and weekly shop maintenance programs as designated by Service Management
Comply with established safety and loss prevention programs to include protective eyewear
Additional Responsibilities (Performs other functions as required.)
Maintain technical capabilities to ensure safe use of service equipment and maintain ASE certification status
Review and authorize time worked and attendance records in DAYFORCE daily and weekly
Comply with VIP’s culture and service standards
Participate actively in team meetings
Work in conjunction with the Service Manager to ensure shop equipment safe operation standards are met
Comply with laws regulating disposal of hazardous waste
Facility and Equipment Maintenance
Ensure satisfactory maintenance, appearance, and condition of facility to comply with security, safety and environmental codes and ordinances
Ensure satisfactory maintenance, appearance, and condition of equipment, ensuring the team has the resources they need
Maintain a clean service department throughout the business day
Enter facility or equipment issues into the database
Procedural Compliance
Enforce strict compliance with the service Code of Ethics and all regulations and procedures pertaining to the operation
Performance & Qualifications
PERFORMANCE MEASUREMENT:
Maintain minimum 50% Productivity, measured as Billed Hours / Worked Hours
Minimal come backs, ensuring work is completed properly the first time
STANDARD MANAGEMENT WORK WEEK:
SCHEDULE: The standard expectation is 5-day work and 40 hours per week.
ATTENDANCE: Arrive prior to each work shift, be ready to perform duties upon shift start time, and work all scheduled hours as directed by management team
Required Qualifications
Knowledge, Skills, and Abilities
Read, analyze, and interpret technical instructions, journal and procedures, or governmental regulations
Effectively explain vehicle information to customers, present and respond to questions from coworkers
Diagnose and recommend solutions to basic automotive problems
Interpret, understand, and apply instructions furnished in written, oral, diagram, or schedule form
Ability to successfully perform required types of automotive services listed above
Minimum Educational and/or Experience Level
One year of related experience in automotive service field
Completion of two-year college or technical school program recommended
Or an equivalent combination of education and experience
Certificates, Licenses, and/or Registrations
Current, valid driver’s license issued in state of residence
ASE Certification G1 – Maintenance and light repair recommended
ASE Certification A4 – Suspension & Steering
The work environment characteristics described here are representative of those associate encounters while performing the essential functions of the Installation Technician job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Job duties are performed within an indoor service department (generally 800 to 2500 sq. ft.), which opens to the outdoors via overhead doors. While performing the duties of this job, the associate is exposed to varying weather, climate and temperature conditions, mechanical equipment, automotive and industrial cleaning chemicals, and noise levels that may reach 110 decibels depending upon type of service being performed. Protective eyewear must be worn in the service area at all times.
Physical Demands
The physical demands described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Listed below is a table that summarizes the physical activities associated with the position and the average amount of time required of each physical activity. Protective back support belts must be worn while performing strenuous physical activities involving lifting and exerting force.
Essential Physical Activity Requirements
Less than 1/3 of Time, 1/3 to 2/3 of Time, More than 2/3 of Time
Reaching, Standing, Pushing / Pulling, Walking, Climbing, Kneeling
Essential Weightlifting/Force Exertion Requirements
Listed below is a table which summarizes the amount of time spent and weight lifted, or force exerted in the position.
End of Description
#J-18808-Ljbffr