Amcor Flexibles, LLC is hiring: Customer Graphics Coordinator in New London
Amcor Flexibles, LLC, New London, WI, United States
Job Description This role is the liaison and primary graphics contact/consultant for assigned accounts with external customers and Amcor personnel. Coordinates efficient job order information for assigned accounts through the graphics development process to meet customer expectations. This position requires management support and supervision to handle low to intermediate issues. The individual uses basic technical knowledge, communication skills, problem solving, decision-making and project management skills to provide an exceptional experience for our customers.
WHAT YOU GET TO DO Follow Amcor standard processes and comply with service level agreements to support our customer‑centric organization. Seek learning opportunities and critical experiences to broaden understanding of standard work and best practices.
Basic understanding regarding Amcor customers and products, external contracting business, and order management. Coordinates with the customer and communicates schedule milestones that are achievable based on plant capabilities.
Participate in continuous improvement projects and initiatives related to internal or external customers to continuously improve. Participate in Problem Solving sessions to identify root cause and corrective actions.
Accountable for system data accuracy, integrity, and completeness within order/item management and internal specification maintenance system. Assist with data governance opportunities. Assist projects to support continued accuracy, integrity, and completeness. Participate in the escalation process for managing customer requirements.
Build customer loyalty through positive customer engagement and service excellence using conversations about needs and expectations; project timing, product offerings, quality, and pricing.
Maintain and actively utilize active customer electronic account profiles and item list to provide service excellence.
Act as the back‑up for designated team members. Maintain the same level of service excellence as provided to your core customers.
Facilitate all Pre & Post Production meetings for assigned accounts in coordination with all related data and manufacturing groups.
Attend all new press approvals with support of Print Services and/or a Graphics Administrator III, where customer visits are required to facilitate an acceptable proof to press match; these may occur during non‑business hours.
Complete a quality review on products prior to their shipment to customers to verify customer expectations.
Coordinate, document and communicate all brand master information, spot and brand color intent to the necessary internal and external customers.
Have a good knowledge of the manufacturing, printing and packaging processes for manufacturing related to your client base.
WHAT WE VALUE Wants to do things well or better and has basic knowledge of the KPIs; works toward individual goals; understands the importance of planning & prioritizing.
Quickly and effectively solves customer problems and takes effort to proactively learn about what the customer wants.
Communicates logical and succinct messages when required.
Takes direction from others on priorities, allocates appropriate time for completing own work in an efficient manner.
Applies critical thinking and analytical skills to identify problems and provide information to others.
WHAT WE WANT FROM YOU Education – Bachelor’s Degree, emphasis on graphic communication or equivalent work experience preferred.
Experience in a print manufacturing and/or graphic communication environment preferred.
Knowledge of MS-Excel, MS-Word, MS-Outlook, Adobe Photoshop/Illustrator/CS is an advantage.
Our Expectations We expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when:
Our people are engaged and developing as part of a high-performing Amcor team.
Our customers grow and prosper from Amcor’s quality, service, and innovation.
Our investors benefit from Amcor’s consistent growth and superior returns.
The environment is better off because of Amcor’s leadership and products.
Equal Opportunity Employer Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you would like more information about your EEO rights as an applicant under the law, you can find the Know Your Rights: Workplace Discrimination is Illegal poster.
E-Verify We verify the identity and employment authorization of individuals hired for employment in the United States.
Benefits When you join Amcor, you will have access to a comprehensive benefits and compensation package that includes:
Medical, dental and vision plans.
Flexible time off, starting at 80 hours paid time per year for full-time salaried employees.
Company-paid holidays starting at 9 days per year and may be slightly higher by location.
Wellbeing program & Employee Assistance Program.
Health Savings Account/Flexible Spending Account.
Life insurance, AD&D, short-term & long-term disability, and voluntary accident disability benefits are available.
Paid Parental Leave.
Retirement Savings Plan with company match.
Tuition Reimbursement (dependent upon approval).
Discretionary annual bonus program (initial eligibility dependent upon hire date).
#J-18808-Ljbffr
In Summary: Position requires management support and supervision to handle low to intermediate issues . The individual uses basic technical knowledge, communication skills, problem solving, decision-making and project management skills to provide an exceptional experience for our customers . Maintain and actively utilize active customer electronic account profiles and item list to provide service excellence .
En Español: Descripción de trabajo Esta función es el enlace y contacto gráfico primario/consultor para cuentas asignadas con clientes externos y personal de Amcor. Coordina información eficiente sobre pedidos de empleo para las cuentas designadas a través del proceso de desarrollo gráfico para satisfacer las expectativas del cliente. Este puesto requiere apoyo y supervisión de la administración para manejar problemas intermedios o bajos. El individuo utiliza conocimientos técnicos básicos, habilidades de comunicación, resolución de problemas, toma de decisiones y aptitudes de gestión de proyectos para proporcionar una experiencia excepcional para nuestros clientes. LO QUE DEBESECERACIÓN Seguir los procesos estándares de Amcore y cumplir con acuerdos de nivel de servicio para apoyar a nuestro equipo centrado en el cliente. Busca oportunidades de aprendizaje y experiencias críticas para ampliar el trabajo estándar y las mejores prácticas. Comprensión básica de productos y servicios de mantenimiento, negocios contractuales exteriores y gestión de pedidos. Coordina con el cliente y comunica miones cronológicas que se logran basándose en capacidades específicas de la planta. Ayudar a los proyectos para apoyar la precisión, integridad y complejidad continuas. Participar en el proceso de escalada para gestionar las necesidades del cliente. Facilitar todas las reuniones de Pre & Post Production para cuentas asignadas en coordinación con todos los datos y grupos de fabricación relacionados. Atender todas las nuevas aprobaciones de prensa con el apoyo de Servicios y/o un Administrador gráfico III, donde se requieren visitas al cliente para facilitar una prueba aceptable de coincidencia; estos KPIs pueden ocurrir durante horas no laborales. Rápidamente y eficazmente resuelve los problemas de los clientes y se esfuerza por aprender proactivamente sobre lo que el cliente quiere. Comunica mensajes lógicos y sucintos cuando sea necesario. Toma la dirección de otros en las prioridades, asigna un tiempo adecuado para completar su propio trabajo de una manera eficiente. Aplica pensamiento crítico y habilidades analíticas para identificar problemas y proporcionar información a los demás. Qué queremos de ti Educación Licenciatura Grado, énfasis en comunicación gráfica o experiencia laboral equivalente preferido. Experiencia en un entorno de fabricación de impresión y/o comunicación gráfico preferida. El conocimiento de MS-Excel, MS-Word,MS-Outlook, Adobe Photoshop / Illustrator / CS es una ventaja. Nuestras expectativas Esperamos que nuestra gente crezca guiada por The Equity Values y demuestre valores orientados cada día para permitir al empresario ganar. Si desea obtener más información sobre sus derechos de EEO como solicitante bajo la ley, puede encontrar el póster Know Your Rights: Workplace Discrimination is Illegal. E-Verify Verificamos la identidad y autorización de empleo de las personas contratadas para trabajar en los Estados Unidos. Beneficios Cuando se une a Amcor, tendrá acceso a un paquete completo de beneficios y compensaciones que incluye: planes médicos, dentales y visuales. Tiempo libre flexible, comenzando con 80 horas pagas al año para empleados asalariados a tiempo completo. Vacancias remuneradas por la compañía comienzan desde 9 días al año y pueden ser ligeramente mayores según la ubicación. Programa de bienestar y programa de asistencia al empleado. Cuenta de ahorro sanitario / cuenta de gastos flexibles.
WHAT YOU GET TO DO Follow Amcor standard processes and comply with service level agreements to support our customer‑centric organization. Seek learning opportunities and critical experiences to broaden understanding of standard work and best practices.
Basic understanding regarding Amcor customers and products, external contracting business, and order management. Coordinates with the customer and communicates schedule milestones that are achievable based on plant capabilities.
Participate in continuous improvement projects and initiatives related to internal or external customers to continuously improve. Participate in Problem Solving sessions to identify root cause and corrective actions.
Accountable for system data accuracy, integrity, and completeness within order/item management and internal specification maintenance system. Assist with data governance opportunities. Assist projects to support continued accuracy, integrity, and completeness. Participate in the escalation process for managing customer requirements.
Build customer loyalty through positive customer engagement and service excellence using conversations about needs and expectations; project timing, product offerings, quality, and pricing.
Maintain and actively utilize active customer electronic account profiles and item list to provide service excellence.
Act as the back‑up for designated team members. Maintain the same level of service excellence as provided to your core customers.
Facilitate all Pre & Post Production meetings for assigned accounts in coordination with all related data and manufacturing groups.
Attend all new press approvals with support of Print Services and/or a Graphics Administrator III, where customer visits are required to facilitate an acceptable proof to press match; these may occur during non‑business hours.
Complete a quality review on products prior to their shipment to customers to verify customer expectations.
Coordinate, document and communicate all brand master information, spot and brand color intent to the necessary internal and external customers.
Have a good knowledge of the manufacturing, printing and packaging processes for manufacturing related to your client base.
WHAT WE VALUE Wants to do things well or better and has basic knowledge of the KPIs; works toward individual goals; understands the importance of planning & prioritizing.
Quickly and effectively solves customer problems and takes effort to proactively learn about what the customer wants.
Communicates logical and succinct messages when required.
Takes direction from others on priorities, allocates appropriate time for completing own work in an efficient manner.
Applies critical thinking and analytical skills to identify problems and provide information to others.
WHAT WE WANT FROM YOU Education – Bachelor’s Degree, emphasis on graphic communication or equivalent work experience preferred.
Experience in a print manufacturing and/or graphic communication environment preferred.
Knowledge of MS-Excel, MS-Word, MS-Outlook, Adobe Photoshop/Illustrator/CS is an advantage.
Our Expectations We expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when:
Our people are engaged and developing as part of a high-performing Amcor team.
Our customers grow and prosper from Amcor’s quality, service, and innovation.
Our investors benefit from Amcor’s consistent growth and superior returns.
The environment is better off because of Amcor’s leadership and products.
Equal Opportunity Employer Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you would like more information about your EEO rights as an applicant under the law, you can find the Know Your Rights: Workplace Discrimination is Illegal poster.
E-Verify We verify the identity and employment authorization of individuals hired for employment in the United States.
Benefits When you join Amcor, you will have access to a comprehensive benefits and compensation package that includes:
Medical, dental and vision plans.
Flexible time off, starting at 80 hours paid time per year for full-time salaried employees.
Company-paid holidays starting at 9 days per year and may be slightly higher by location.
Wellbeing program & Employee Assistance Program.
Health Savings Account/Flexible Spending Account.
Life insurance, AD&D, short-term & long-term disability, and voluntary accident disability benefits are available.
Paid Parental Leave.
Retirement Savings Plan with company match.
Tuition Reimbursement (dependent upon approval).
Discretionary annual bonus program (initial eligibility dependent upon hire date).
#J-18808-Ljbffr
In Summary: Position requires management support and supervision to handle low to intermediate issues . The individual uses basic technical knowledge, communication skills, problem solving, decision-making and project management skills to provide an exceptional experience for our customers . Maintain and actively utilize active customer electronic account profiles and item list to provide service excellence .
En Español: Descripción de trabajo Esta función es el enlace y contacto gráfico primario/consultor para cuentas asignadas con clientes externos y personal de Amcor. Coordina información eficiente sobre pedidos de empleo para las cuentas designadas a través del proceso de desarrollo gráfico para satisfacer las expectativas del cliente. Este puesto requiere apoyo y supervisión de la administración para manejar problemas intermedios o bajos. El individuo utiliza conocimientos técnicos básicos, habilidades de comunicación, resolución de problemas, toma de decisiones y aptitudes de gestión de proyectos para proporcionar una experiencia excepcional para nuestros clientes. LO QUE DEBESECERACIÓN Seguir los procesos estándares de Amcore y cumplir con acuerdos de nivel de servicio para apoyar a nuestro equipo centrado en el cliente. Busca oportunidades de aprendizaje y experiencias críticas para ampliar el trabajo estándar y las mejores prácticas. Comprensión básica de productos y servicios de mantenimiento, negocios contractuales exteriores y gestión de pedidos. Coordina con el cliente y comunica miones cronológicas que se logran basándose en capacidades específicas de la planta. Ayudar a los proyectos para apoyar la precisión, integridad y complejidad continuas. Participar en el proceso de escalada para gestionar las necesidades del cliente. Facilitar todas las reuniones de Pre & Post Production para cuentas asignadas en coordinación con todos los datos y grupos de fabricación relacionados. Atender todas las nuevas aprobaciones de prensa con el apoyo de Servicios y/o un Administrador gráfico III, donde se requieren visitas al cliente para facilitar una prueba aceptable de coincidencia; estos KPIs pueden ocurrir durante horas no laborales. Rápidamente y eficazmente resuelve los problemas de los clientes y se esfuerza por aprender proactivamente sobre lo que el cliente quiere. Comunica mensajes lógicos y sucintos cuando sea necesario. Toma la dirección de otros en las prioridades, asigna un tiempo adecuado para completar su propio trabajo de una manera eficiente. Aplica pensamiento crítico y habilidades analíticas para identificar problemas y proporcionar información a los demás. Qué queremos de ti Educación Licenciatura Grado, énfasis en comunicación gráfica o experiencia laboral equivalente preferido. Experiencia en un entorno de fabricación de impresión y/o comunicación gráfico preferida. El conocimiento de MS-Excel, MS-Word,MS-Outlook, Adobe Photoshop / Illustrator / CS es una ventaja. Nuestras expectativas Esperamos que nuestra gente crezca guiada por The Equity Values y demuestre valores orientados cada día para permitir al empresario ganar. Si desea obtener más información sobre sus derechos de EEO como solicitante bajo la ley, puede encontrar el póster Know Your Rights: Workplace Discrimination is Illegal. E-Verify Verificamos la identidad y autorización de empleo de las personas contratadas para trabajar en los Estados Unidos. Beneficios Cuando se une a Amcor, tendrá acceso a un paquete completo de beneficios y compensaciones que incluye: planes médicos, dentales y visuales. Tiempo libre flexible, comenzando con 80 horas pagas al año para empleados asalariados a tiempo completo. Vacancias remuneradas por la compañía comienzan desde 9 días al año y pueden ser ligeramente mayores según la ubicación. Programa de bienestar y programa de asistencia al empleado. Cuenta de ahorro sanitario / cuenta de gastos flexibles.