Customer Graphics Coordinator Job at Amcor in New London
Amcor, New London, WI, United States
Customer Graphics Coordinator – Amcor
Join to apply for the Customer Graphics Coordinator role at Amcor. Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world. At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people, and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine, and other goods. We value their trust by making safety our guiding principle, which is a core value integral to how we do business. Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives, and protect the future. We champion our customers and help them succeed, play to win, adapt quickly in an ever-changing world, and make smart choices to safeguard our business, communities, and people for generations to come. We invest in our world‑class team, empowering colleagues to unpack their potential because we believe when our people grow, so does our business.
Job Description
This role is the liaison and primary graphics contact/consultant for assigned accounts with external customers and Amcor personnel. It coordinates efficient job order information through the graphics development process to meet customer expectations. The position requires management support and supervision to handle low to intermediate issues. The individual uses basic technical knowledge, communication skills, problem solving, decision‑making and project management skills to provide an exceptional experience for our customers.
What You Get to Do
Follow Amcor standard processes and comply with service level agreements to support our customer‑centric organization.
Seek learning opportunities and critical experiences to broaden understanding of standard work and best practices.
Coordinate with the customer and communicate schedule milestones based on plant capabilities.
Participate in continuous improvement projects and initiatives related to internal or external customers.
Participate in problem‑solving sessions to identify root cause and corrective actions.
Accountable for system data accuracy, integrity, and completeness within order/item management and internal specification maintenance system. Assist with data governance opportunities and strengthen accuracy and integrity.
Participate in the escalation process for managing customer requirements.
Build customer loyalty through positive customer engagement and service excellence.
Maintain and actively utilize active customer electronic account profiles and item list to provide service excellence.
Act as the back‑up for designated team members and maintain the same level of service excellence.
Facilitate all pre‑ and post‑production meetings for assigned accounts in coordination with all related data and manufacturing groups.
Attend all new press approvals with support of Print Services and/or a Graphics Administrator III, including customer visits to facilitate an acceptable proof to press match. These may occur during non‑business hours.
Complete a quality review on products prior to shipment to verify customer expectations.
Coordinate, document and communicate all brand master information, spot and brand color intent to the necessary internal and external customers.
Have a good knowledge of the manufacturing, printing and packaging processes related to your client base.
What We Value
Wants to do things well or better and has basic knowledge of KPIs; works toward individual goals; understands importance of planning & prioritizing.
Quickly and effectively solves customer problems and proactively learns what customers want.
Communicates logical and succinct messages when required.
Takes direction from others on priorities, allocates time for efficient completion of work.
Applies critical thinking and analytical skills to identify problems and provide information to others.
What We Want From You
Education – Bachelor’s Degree, emphasis on graphic communication or equivalent work experience preferred.
Experience in a print manufacturing and/or graphic communication environment preferred.
Knowledge of MS‑Excel, MS‑Word, MS‑Outlook, Adobe Photoshop/Illustrator/CS is an advantage.
Our Expectations
We expect our people to be guided by the Amcor Way and demonstrate our values every day to enable the business to win.
Capabilities
Our people are engaged and developing as part of a high‑performing Amcor team.
Our customers grow and prosper from Amcor’s quality, service, and innovation.
Our investors benefit from Amcor’s consistent growth and superior returns.
The environment is better off because of Amcor’s leadership and products.
Equal Opportunity Employer
Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
If you would like more information about your EEO rights as an applicant under the law, please click on the "Know Your Rights: Workplace Discrimination is Illegal" Poster. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 224‑313‑7000 and let us know the nature of your request and your contact information.
E‑Verify
We verify the identity and employment authorization of individuals hired for employment in the United States.
Benefits
Medical, dental and vision plans
Flexible time off, starting at 80 hours paid time per year for full‑time salaried employees
Company‑paid holidays starting at 9 days per year and may be slightly higher by location
Wellbeing program & Employee Assistance Program
Health Savings Account/Flexible Spending Account
Life insurance, AD&D, short‑term & long‑term disability, and voluntary accident disability benefits are available
Paid Parental Leave
Retirement Savings Plan with company match
Tuition Reimbursement (dependent upon approval)
Discretionary annual bonus program (initial eligibility dependent upon hire date)
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Design, Art/Creative, and Information Technology
Industries
Packaging and Containers Manufacturing
Referrals increase your chances of interviewing at Amcor by 2x. Get notified about new Graphic Coordinator jobs in New London, WI .
#J-18808-Ljbffr
In Summary: Customer Graphics Coordinator is liaison and primary graphics contact/consultant for assigned accounts with external customers and Amcor personnel . The individual uses basic technical knowledge, communication skills, problem solving, decision‑making and project management skills to provide an exceptional experience for our customers . The position requires management support and supervision to handle low to intermediate issues .
En Español: En Amcor, deshacemos la posibilidad a través de nuestros envases innovadores y responsables para proporcionar soluciones que beneficien a nuestros clientes, nuestra gente y nuestro planeta. Más de 10.000 consumidores en todo el mundo se encuentran con nuestros productos cada segundo y confían en nosotros para obtener un acceso seguro a alimentos, medicamentos y otros bienes. Valoramos su confianza al hacer de la seguridad nuestro principio rector, que es un valor fundamental para cómo hacemos negocios. Más allá de este principio central, nuestros valores compartidos y comportamientos nos unifican mientras trabajamos juntos para elevar los clientes, dar forma a las vidas y proteger el futuro. Defendemos a nuestros usuarios y a ellos, para que logren jugar rápidamente en un proceso de desarrollo mundial e adaptarnos a sus posibles contactos externos. El puesto requiere apoyo y supervisión de la administración para manejar problemas intermedios. La persona utiliza conocimientos técnicos básicos, habilidades de comunicación, resolución de problemas, toma de decisiones y habilidades en gestión de proyectos para proporcionar una experiencia excepcional a nuestros clientes. Lo que usted consigue Siga los procesos estándar de Amcor y cumpla con los acuerdos de nivel de servicio para apoyar nuestra organización centrada en el cliente. Busca oportunidades de aprendizaje y experiencias críticas para ampliar la comprensión del trabajo estándar y las mejores prácticas. Coordine con el cliente y comunique hitos de horario basados en las capacidades de la planta. Participe en proyectos e iniciativas de mejora continua relacionadas con los clientes internos o externos. Participa en sesiones de solución de problemas para identificar acciones correctivas y raíces. Responsable por la exactitud de los datos del sistema, integridad y complejidad de orden/partido y mantenimiento del sistema de especificaciones. Con gobernanza de datos y fortalecer la precisión y la excelencia. Participe en el proceso de escalación dentro del mismo. Facilitar todas las reuniones de pre- y postproducción para cuentas asignadas en coordinación con todos los datos relacionados y grupos de fabricación. Asistir a todas las nuevas aprobaciones de prensa con el apoyo del Servicio de Impresión y/o un Administrador Gráfico III, incluidas visitas al cliente para facilitar una prueba aceptable de la correspondencia de prensa. Estas pueden ocurrir durante horas no comerciales. Completar una revisión de calidad sobre productos antes del envío para verificar las expectativas de los clientes. Coordinar, documentar y comunicar toda la información principal de marca, la intención local y color de la marca a los clientes internos y externos necesarios. Tener un buen conocimiento de los procesos de manufactura, impresión y embalaje relacionados con su base de clientes. Conocimiento de MS-Excel, MS‐Word, MSOutlook, Adobe Photoshop/Illustrator/CS es una ventaja. Nuestras expectativas Esperamos que nuestra gente se guíe por el Camino Amcor y demuestre nuestros valores todos los días para permitir a la empresa ganar. Capacidades Nuestros empleados están comprometidos y desarrollándose como parte de un equipo Amcor de alto rendimiento. Nuestros clientes crecen y prosperan gracias a la calidad, servicio e innovación de Amcor. Beneficios Planes de descanso flexible, a partir de 80 horas pagadas al año para los empleados asalariados a tiempo completo Fiestas remuneradas por la empresa que comienzan en 9 días al año y pueden ser ligeramente más altas según la ubicación Programa de bienestar y programa de asistencia al trabajador Cuenta de ahorro sanitario/Cuenta de gastos flexibles Seguro de vida, AD&D, discapacidad a corto plazo y de largo plazo y beneficios voluntarios de incapacidad accidental están disponibles Plano de ausencia parental paga Ahorros de jubilación con arreglo a la compañía Reembolso de las matrículas (dependiendo de su aprobación) Programa de bonificaciones anuales discrecionales (elegibilidad inicial dependiente de la fecha de contratación) nivel de antigüedad Función de entrada-tiempo Tipo de trabajo, Diseño / Trabajo creativo, e Industria del arte de información Recursos de tecnología de fabricación de embalaje y contenedores aumentan sus posibilidades de entrevistas en 2x.
Join to apply for the Customer Graphics Coordinator role at Amcor. Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world. At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people, and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine, and other goods. We value their trust by making safety our guiding principle, which is a core value integral to how we do business. Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives, and protect the future. We champion our customers and help them succeed, play to win, adapt quickly in an ever-changing world, and make smart choices to safeguard our business, communities, and people for generations to come. We invest in our world‑class team, empowering colleagues to unpack their potential because we believe when our people grow, so does our business.
Job Description
This role is the liaison and primary graphics contact/consultant for assigned accounts with external customers and Amcor personnel. It coordinates efficient job order information through the graphics development process to meet customer expectations. The position requires management support and supervision to handle low to intermediate issues. The individual uses basic technical knowledge, communication skills, problem solving, decision‑making and project management skills to provide an exceptional experience for our customers.
What You Get to Do
Follow Amcor standard processes and comply with service level agreements to support our customer‑centric organization.
Seek learning opportunities and critical experiences to broaden understanding of standard work and best practices.
Coordinate with the customer and communicate schedule milestones based on plant capabilities.
Participate in continuous improvement projects and initiatives related to internal or external customers.
Participate in problem‑solving sessions to identify root cause and corrective actions.
Accountable for system data accuracy, integrity, and completeness within order/item management and internal specification maintenance system. Assist with data governance opportunities and strengthen accuracy and integrity.
Participate in the escalation process for managing customer requirements.
Build customer loyalty through positive customer engagement and service excellence.
Maintain and actively utilize active customer electronic account profiles and item list to provide service excellence.
Act as the back‑up for designated team members and maintain the same level of service excellence.
Facilitate all pre‑ and post‑production meetings for assigned accounts in coordination with all related data and manufacturing groups.
Attend all new press approvals with support of Print Services and/or a Graphics Administrator III, including customer visits to facilitate an acceptable proof to press match. These may occur during non‑business hours.
Complete a quality review on products prior to shipment to verify customer expectations.
Coordinate, document and communicate all brand master information, spot and brand color intent to the necessary internal and external customers.
Have a good knowledge of the manufacturing, printing and packaging processes related to your client base.
What We Value
Wants to do things well or better and has basic knowledge of KPIs; works toward individual goals; understands importance of planning & prioritizing.
Quickly and effectively solves customer problems and proactively learns what customers want.
Communicates logical and succinct messages when required.
Takes direction from others on priorities, allocates time for efficient completion of work.
Applies critical thinking and analytical skills to identify problems and provide information to others.
What We Want From You
Education – Bachelor’s Degree, emphasis on graphic communication or equivalent work experience preferred.
Experience in a print manufacturing and/or graphic communication environment preferred.
Knowledge of MS‑Excel, MS‑Word, MS‑Outlook, Adobe Photoshop/Illustrator/CS is an advantage.
Our Expectations
We expect our people to be guided by the Amcor Way and demonstrate our values every day to enable the business to win.
Capabilities
Our people are engaged and developing as part of a high‑performing Amcor team.
Our customers grow and prosper from Amcor’s quality, service, and innovation.
Our investors benefit from Amcor’s consistent growth and superior returns.
The environment is better off because of Amcor’s leadership and products.
Equal Opportunity Employer
Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
If you would like more information about your EEO rights as an applicant under the law, please click on the "Know Your Rights: Workplace Discrimination is Illegal" Poster. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 224‑313‑7000 and let us know the nature of your request and your contact information.
E‑Verify
We verify the identity and employment authorization of individuals hired for employment in the United States.
Benefits
Medical, dental and vision plans
Flexible time off, starting at 80 hours paid time per year for full‑time salaried employees
Company‑paid holidays starting at 9 days per year and may be slightly higher by location
Wellbeing program & Employee Assistance Program
Health Savings Account/Flexible Spending Account
Life insurance, AD&D, short‑term & long‑term disability, and voluntary accident disability benefits are available
Paid Parental Leave
Retirement Savings Plan with company match
Tuition Reimbursement (dependent upon approval)
Discretionary annual bonus program (initial eligibility dependent upon hire date)
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Design, Art/Creative, and Information Technology
Industries
Packaging and Containers Manufacturing
Referrals increase your chances of interviewing at Amcor by 2x. Get notified about new Graphic Coordinator jobs in New London, WI .
#J-18808-Ljbffr
In Summary: Customer Graphics Coordinator is liaison and primary graphics contact/consultant for assigned accounts with external customers and Amcor personnel . The individual uses basic technical knowledge, communication skills, problem solving, decision‑making and project management skills to provide an exceptional experience for our customers . The position requires management support and supervision to handle low to intermediate issues .
En Español: En Amcor, deshacemos la posibilidad a través de nuestros envases innovadores y responsables para proporcionar soluciones que beneficien a nuestros clientes, nuestra gente y nuestro planeta. Más de 10.000 consumidores en todo el mundo se encuentran con nuestros productos cada segundo y confían en nosotros para obtener un acceso seguro a alimentos, medicamentos y otros bienes. Valoramos su confianza al hacer de la seguridad nuestro principio rector, que es un valor fundamental para cómo hacemos negocios. Más allá de este principio central, nuestros valores compartidos y comportamientos nos unifican mientras trabajamos juntos para elevar los clientes, dar forma a las vidas y proteger el futuro. Defendemos a nuestros usuarios y a ellos, para que logren jugar rápidamente en un proceso de desarrollo mundial e adaptarnos a sus posibles contactos externos. El puesto requiere apoyo y supervisión de la administración para manejar problemas intermedios. La persona utiliza conocimientos técnicos básicos, habilidades de comunicación, resolución de problemas, toma de decisiones y habilidades en gestión de proyectos para proporcionar una experiencia excepcional a nuestros clientes. Lo que usted consigue Siga los procesos estándar de Amcor y cumpla con los acuerdos de nivel de servicio para apoyar nuestra organización centrada en el cliente. Busca oportunidades de aprendizaje y experiencias críticas para ampliar la comprensión del trabajo estándar y las mejores prácticas. Coordine con el cliente y comunique hitos de horario basados en las capacidades de la planta. Participe en proyectos e iniciativas de mejora continua relacionadas con los clientes internos o externos. Participa en sesiones de solución de problemas para identificar acciones correctivas y raíces. Responsable por la exactitud de los datos del sistema, integridad y complejidad de orden/partido y mantenimiento del sistema de especificaciones. Con gobernanza de datos y fortalecer la precisión y la excelencia. Participe en el proceso de escalación dentro del mismo. Facilitar todas las reuniones de pre- y postproducción para cuentas asignadas en coordinación con todos los datos relacionados y grupos de fabricación. Asistir a todas las nuevas aprobaciones de prensa con el apoyo del Servicio de Impresión y/o un Administrador Gráfico III, incluidas visitas al cliente para facilitar una prueba aceptable de la correspondencia de prensa. Estas pueden ocurrir durante horas no comerciales. Completar una revisión de calidad sobre productos antes del envío para verificar las expectativas de los clientes. Coordinar, documentar y comunicar toda la información principal de marca, la intención local y color de la marca a los clientes internos y externos necesarios. Tener un buen conocimiento de los procesos de manufactura, impresión y embalaje relacionados con su base de clientes. Conocimiento de MS-Excel, MS‐Word, MSOutlook, Adobe Photoshop/Illustrator/CS es una ventaja. Nuestras expectativas Esperamos que nuestra gente se guíe por el Camino Amcor y demuestre nuestros valores todos los días para permitir a la empresa ganar. Capacidades Nuestros empleados están comprometidos y desarrollándose como parte de un equipo Amcor de alto rendimiento. Nuestros clientes crecen y prosperan gracias a la calidad, servicio e innovación de Amcor. Beneficios Planes de descanso flexible, a partir de 80 horas pagadas al año para los empleados asalariados a tiempo completo Fiestas remuneradas por la empresa que comienzan en 9 días al año y pueden ser ligeramente más altas según la ubicación Programa de bienestar y programa de asistencia al trabajador Cuenta de ahorro sanitario/Cuenta de gastos flexibles Seguro de vida, AD&D, discapacidad a corto plazo y de largo plazo y beneficios voluntarios de incapacidad accidental están disponibles Plano de ausencia parental paga Ahorros de jubilación con arreglo a la compañía Reembolso de las matrículas (dependiendo de su aprobación) Programa de bonificaciones anuales discrecionales (elegibilidad inicial dependiente de la fecha de contratación) nivel de antigüedad Función de entrada-tiempo Tipo de trabajo, Diseño / Trabajo creativo, e Industria del arte de información Recursos de tecnología de fabricación de embalaje y contenedores aumentan sus posibilidades de entrevistas en 2x.