Customer Graphics Administrator Job at Amcor in New London
Amcor, New London, WI, United States
Join to apply for the Customer Graphics Administrator role at Amcor
About Amcor Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world. At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business. Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world‑class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.
Job Description This role is the liaison and primary graphics contact/consultant for assigned accounts with external customers and Amcor personnel. Coordinates efficient job order information for assigned accounts through the graphics development process to meet customer expectations. This position requires management support and supervision to handle low to intermediate issues. The individual uses basic technical knowledge, communication skills, problem solving, decision‑making and project management skills to provide an exceptional experience for our customers.
Responsibilities Follow Amcor standard processes and comply with service level agreements to support our customer‑centric organization. Seek learning opportunities and critical experiences to broaden understanding of standard work and best practices. Basic understanding regarding Amcor customers and products, external contracting business, and order management. Coordinates with the customer and communicates schedule milestones that are achievable based on plant capabilities.
Participates in continuous improvement projects and initiatives related to internal or external customers to continuously improve. Participate in Problem Solving sessions to identify root cause and corrective actions.
Accountable for system data accuracy, integrity, and completeness within order/item management and internal specification maintenance system. Assists with data governance opportunities. Assist projects to support continued accuracy, integrity, and completeness. Participate in escalation process for managing customer requirements.
Build customer loyalty through positive customer engagement and service excellence using conversations about needs and expectations; project timing, product offerings, quality, and pricing.
Maintain and actively utilize active customer electronic account profiles and item list to provide service excellence.
Act as the back‑up for designated team members. Maintain the same level of service excellence as provided to your core customers.
Facilitates all Pre & Post Production meetings for assigned accounts in coordination with all related data and manufacturing groups.
Attends all new press approvals with support of Print Services and/or a Graphics Administrator III, where customer visits are required to facilitate an acceptable proof to press match; these may occur during non‑business hours.
Completes a quality review on products prior to their shipment to customers to verify customer expectations.
Coordinate, document and communicate all brand master information, spot and brand color intent to the necessary internal and external customers.
Must have a good knowledge of the manufacturing, printing and packaging processes for manufacturing related to your client base.
Values wants to do things well or better and has basic knowledge of the KPI’s; works toward individual goals; understands the importance of planning & prioritizing quickly and effectively solves customer problems and takes some effort to proactively learn about what the customer wants communicates logical and succinct messages when required takes direction from others on priorities, allocates appropriate time for completing own work in an efficient manner applies critical thinking and analytical skills to identify problems and provide information to others
Qualifications Education – Bachelor’s Degree, emphasis on graphic communication or equivalent work experience preferred.
Experience in a print manufacturing and/or graphic communication environment preferred.
Knowledge of MS‑Excel, MS‑Word, MS‑Outlook, Adobe Photoshop/Illustrator/CS is an advantage.
Expectations Our people are engaged and developing as part of a high‑performing Amcor team
Our customers grow and prosper from Amcor’s quality, service, and innovation
Our investors benefit from Amcor’s consistent growth and superior returns
The environment is better off because of Amcor’s leadership and products
Equal Opportunity Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you would like more information about your EEO rights as an applicant under the law, please click on “Know Your Rights: Workplace Discrimination is Illegal” Poster. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 224‑313‑7000 and let us know the nature of your request and your contact information.
E‑Verify We verify the identity and employment authorization of individuals hired for employment in the United States.
Benefits When you join Amcor, you will have access to a comprehensive benefits and compensation package that includes:
Medical, dental and vision plans
Flexible time off, starting at 80 hours paid time per year for full‑time salaried employees
Company‑paid holidays starting at 9 days per year and may be slightly higher by location
Wellbeing program & Employee Assistance Program
Health Savings Account/Flexible Spending Account
Life insurance, AD&D, short‑term & long‑term disability, and voluntary accident disability benefits are available
Paid Parental Leave
Retirement Savings Plan with company match
Tuition Reimbursement (dependent upon approval)
Discretionary annual bonus program (initial eligibility dependent upon hire date)
Position Details Seniority level: Entry level
Employment type: Full‑time
Job function: Other
Industries: Packaging and Containers Manufacturing
#J-18808-Ljbffr
In Summary: The Customer Graphics Administrator is the liaison and primary graphics contact/consultant for assigned accounts with external customers and Amcor personnel . The individual uses basic technical knowledge, communication skills, problem solving, decision‑making and project management skills to provide an exceptional experience for our customers . The position requires management support and supervision to handle low to intermediate issues .
En Español: Acelerar lo posible al unirse a un equipo ganador de Amcor que está transformando la industria del embalaje y mejorando las vidas en todo el mundo. En Amcor, desempaquemos la posibilidad a través de nuestro empaque innovador y responsable para proporcionar soluciones que beneficien a nuestros clientes, nuestra gente y nuestro planeta. Más de 10.000 consumidores de todo el Mundo se encuentran con nuestros productos cada segundo y confían en nosotros para tener acceso seguro a alimentos, medicamentos y otros bienes. Valoramos su confianza haciendo de la seguridad nuestro principio rector. Es nuestro valor fundamental e integral para cómo hacemos negocios. Más allá de este principio básico, nuestros valores compartidos y comportamientos nos unifican mientras trabajamos juntos para elevar, dar forma a las vidas y proteger el futuro. Crecemos nuestros clientes y los ayudamos a triunfar. Este puesto requiere apoyo y supervisión de la administración para manejar los problemas bajos a intermedios. El individuo utiliza conocimientos técnicos básicos, habilidades de comunicación, resolución de problemas, toma de decisiones y habilidades en gestión de proyectos para proporcionar una experiencia excepcional a nuestros clientes. Responsabilidades Siga procesos estándar de Amcor y cumpla con acuerdos de nivel de servicio para apoyar nuestra organización centrada en el cliente. Busca oportunidades de aprendizaje y experiencias críticas para ampliar la comprensión del trabajo estándar y las mejores prácticas. Comprensión básica sobre los clientes y productos de Amkor, negocios contratantes externos y gestión de pedidos. Coordina con el cliente y comunica hitos horarios alcanzables basados en las capacidades de la planta. Participa en proyectos de mejora continua e iniciativas relacionadas con los clientes internos o externos para mejorar continuamente. Participa en sesiones de solución de problemas para identificar acciones correctivas. Asiste a gestionar la exactitud del sistema, la integridad de datos y la integración dentro del proceso de procesamiento/completación de datos, así como al gobierno interno de sistemas. Construir la lealtad del cliente a través de un compromiso positivo con el cliente y una excelencia en el servicio mediante conversaciones sobre necesidades y expectativas; tiempo de proyecto, ofertas de productos, calidad y precios. Mantener y utilizar activamente perfiles electrónicos de cuentas de clientes activos y listas de artículos para brindar excelencias de servicio. Actúa como respaldo para los miembros designados del equipo. Mantener el mismo nivel de excellencia de servicio que se proporciona a sus clientes principales. Facilitar todas las reuniones Pre & Post Production para cuentas asignadas en coordinación con todos los datos relacionados y grupos de fabricación. Asistir a todas las nuevas aprobaciones de prensa con el apoyo de Servicios de Impresión y/o un Administrador gráfico III, donde se requieren visitas al cliente para facilitar una coincidencia aceptable para imprimir; éstas pueden ocurrir durante horas no comerciales. Completar una revisión de calidad de los productos antes de su envío a los clientes para verificar las expectativas, coordinar y comunicar toda la información de marca y los procesos externos de producción del cliente deben tener una buena base de conocimiento e impresión de color necesaria para comprobar los procesos internos de manufactura y de producto. Valores quiere hacer las cosas bien o mejor y tiene conocimientos básicos de los KPIs; trabaja hacia objetivos individuales; entiende la importancia de planificar y priorizar rápidamente y eficazmente resuelve problemas del cliente y se esfuerza por aprender proactivamente sobre lo que el cliente desea comunica mensajes lógicos y succinctos cuando sea necesario toma orientación de otros en cuanto a prioridades, asigna un tiempo adecuado para completar su propio trabajo de una manera eficiente aplica habilidades críticas y analíticas para identificar problemas y proporcionar información a los demás Educación Qualificaciones Licenciatura Grado, énfasis en comunicación gráfica o experiencia laboral equivalente preferido. Se prefieren experiencias en un entorno de fabricación y/o comunicación gráfico. El conocimiento de MS-Excel, MS-Word, MS‐Outlook, Adobe Photoshop es una ventaja. Si desea obtener más información sobre sus derechos de EEO como solicitante en virtud de la ley, haga clic en Know Your Rights: Workplace Discrimination is Illegal Poster. Si debido a una condición médica o discapacidad necesita un alojamiento razonable para cualquier parte del proceso laboral, llame al 224‐313‐7000 y háganos saber la naturaleza de su solicitud e información de contacto.
About Amcor Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world. At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business. Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world‑class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.
Job Description This role is the liaison and primary graphics contact/consultant for assigned accounts with external customers and Amcor personnel. Coordinates efficient job order information for assigned accounts through the graphics development process to meet customer expectations. This position requires management support and supervision to handle low to intermediate issues. The individual uses basic technical knowledge, communication skills, problem solving, decision‑making and project management skills to provide an exceptional experience for our customers.
Responsibilities Follow Amcor standard processes and comply with service level agreements to support our customer‑centric organization. Seek learning opportunities and critical experiences to broaden understanding of standard work and best practices. Basic understanding regarding Amcor customers and products, external contracting business, and order management. Coordinates with the customer and communicates schedule milestones that are achievable based on plant capabilities.
Participates in continuous improvement projects and initiatives related to internal or external customers to continuously improve. Participate in Problem Solving sessions to identify root cause and corrective actions.
Accountable for system data accuracy, integrity, and completeness within order/item management and internal specification maintenance system. Assists with data governance opportunities. Assist projects to support continued accuracy, integrity, and completeness. Participate in escalation process for managing customer requirements.
Build customer loyalty through positive customer engagement and service excellence using conversations about needs and expectations; project timing, product offerings, quality, and pricing.
Maintain and actively utilize active customer electronic account profiles and item list to provide service excellence.
Act as the back‑up for designated team members. Maintain the same level of service excellence as provided to your core customers.
Facilitates all Pre & Post Production meetings for assigned accounts in coordination with all related data and manufacturing groups.
Attends all new press approvals with support of Print Services and/or a Graphics Administrator III, where customer visits are required to facilitate an acceptable proof to press match; these may occur during non‑business hours.
Completes a quality review on products prior to their shipment to customers to verify customer expectations.
Coordinate, document and communicate all brand master information, spot and brand color intent to the necessary internal and external customers.
Must have a good knowledge of the manufacturing, printing and packaging processes for manufacturing related to your client base.
Values wants to do things well or better and has basic knowledge of the KPI’s; works toward individual goals; understands the importance of planning & prioritizing quickly and effectively solves customer problems and takes some effort to proactively learn about what the customer wants communicates logical and succinct messages when required takes direction from others on priorities, allocates appropriate time for completing own work in an efficient manner applies critical thinking and analytical skills to identify problems and provide information to others
Qualifications Education – Bachelor’s Degree, emphasis on graphic communication or equivalent work experience preferred.
Experience in a print manufacturing and/or graphic communication environment preferred.
Knowledge of MS‑Excel, MS‑Word, MS‑Outlook, Adobe Photoshop/Illustrator/CS is an advantage.
Expectations Our people are engaged and developing as part of a high‑performing Amcor team
Our customers grow and prosper from Amcor’s quality, service, and innovation
Our investors benefit from Amcor’s consistent growth and superior returns
The environment is better off because of Amcor’s leadership and products
Equal Opportunity Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you would like more information about your EEO rights as an applicant under the law, please click on “Know Your Rights: Workplace Discrimination is Illegal” Poster. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 224‑313‑7000 and let us know the nature of your request and your contact information.
E‑Verify We verify the identity and employment authorization of individuals hired for employment in the United States.
Benefits When you join Amcor, you will have access to a comprehensive benefits and compensation package that includes:
Medical, dental and vision plans
Flexible time off, starting at 80 hours paid time per year for full‑time salaried employees
Company‑paid holidays starting at 9 days per year and may be slightly higher by location
Wellbeing program & Employee Assistance Program
Health Savings Account/Flexible Spending Account
Life insurance, AD&D, short‑term & long‑term disability, and voluntary accident disability benefits are available
Paid Parental Leave
Retirement Savings Plan with company match
Tuition Reimbursement (dependent upon approval)
Discretionary annual bonus program (initial eligibility dependent upon hire date)
Position Details Seniority level: Entry level
Employment type: Full‑time
Job function: Other
Industries: Packaging and Containers Manufacturing
#J-18808-Ljbffr
In Summary: The Customer Graphics Administrator is the liaison and primary graphics contact/consultant for assigned accounts with external customers and Amcor personnel . The individual uses basic technical knowledge, communication skills, problem solving, decision‑making and project management skills to provide an exceptional experience for our customers . The position requires management support and supervision to handle low to intermediate issues .
En Español: Acelerar lo posible al unirse a un equipo ganador de Amcor que está transformando la industria del embalaje y mejorando las vidas en todo el mundo. En Amcor, desempaquemos la posibilidad a través de nuestro empaque innovador y responsable para proporcionar soluciones que beneficien a nuestros clientes, nuestra gente y nuestro planeta. Más de 10.000 consumidores de todo el Mundo se encuentran con nuestros productos cada segundo y confían en nosotros para tener acceso seguro a alimentos, medicamentos y otros bienes. Valoramos su confianza haciendo de la seguridad nuestro principio rector. Es nuestro valor fundamental e integral para cómo hacemos negocios. Más allá de este principio básico, nuestros valores compartidos y comportamientos nos unifican mientras trabajamos juntos para elevar, dar forma a las vidas y proteger el futuro. Crecemos nuestros clientes y los ayudamos a triunfar. Este puesto requiere apoyo y supervisión de la administración para manejar los problemas bajos a intermedios. El individuo utiliza conocimientos técnicos básicos, habilidades de comunicación, resolución de problemas, toma de decisiones y habilidades en gestión de proyectos para proporcionar una experiencia excepcional a nuestros clientes. Responsabilidades Siga procesos estándar de Amcor y cumpla con acuerdos de nivel de servicio para apoyar nuestra organización centrada en el cliente. Busca oportunidades de aprendizaje y experiencias críticas para ampliar la comprensión del trabajo estándar y las mejores prácticas. Comprensión básica sobre los clientes y productos de Amkor, negocios contratantes externos y gestión de pedidos. Coordina con el cliente y comunica hitos horarios alcanzables basados en las capacidades de la planta. Participa en proyectos de mejora continua e iniciativas relacionadas con los clientes internos o externos para mejorar continuamente. Participa en sesiones de solución de problemas para identificar acciones correctivas. Asiste a gestionar la exactitud del sistema, la integridad de datos y la integración dentro del proceso de procesamiento/completación de datos, así como al gobierno interno de sistemas. Construir la lealtad del cliente a través de un compromiso positivo con el cliente y una excelencia en el servicio mediante conversaciones sobre necesidades y expectativas; tiempo de proyecto, ofertas de productos, calidad y precios. Mantener y utilizar activamente perfiles electrónicos de cuentas de clientes activos y listas de artículos para brindar excelencias de servicio. Actúa como respaldo para los miembros designados del equipo. Mantener el mismo nivel de excellencia de servicio que se proporciona a sus clientes principales. Facilitar todas las reuniones Pre & Post Production para cuentas asignadas en coordinación con todos los datos relacionados y grupos de fabricación. Asistir a todas las nuevas aprobaciones de prensa con el apoyo de Servicios de Impresión y/o un Administrador gráfico III, donde se requieren visitas al cliente para facilitar una coincidencia aceptable para imprimir; éstas pueden ocurrir durante horas no comerciales. Completar una revisión de calidad de los productos antes de su envío a los clientes para verificar las expectativas, coordinar y comunicar toda la información de marca y los procesos externos de producción del cliente deben tener una buena base de conocimiento e impresión de color necesaria para comprobar los procesos internos de manufactura y de producto. Valores quiere hacer las cosas bien o mejor y tiene conocimientos básicos de los KPIs; trabaja hacia objetivos individuales; entiende la importancia de planificar y priorizar rápidamente y eficazmente resuelve problemas del cliente y se esfuerza por aprender proactivamente sobre lo que el cliente desea comunica mensajes lógicos y succinctos cuando sea necesario toma orientación de otros en cuanto a prioridades, asigna un tiempo adecuado para completar su propio trabajo de una manera eficiente aplica habilidades críticas y analíticas para identificar problemas y proporcionar información a los demás Educación Qualificaciones Licenciatura Grado, énfasis en comunicación gráfica o experiencia laboral equivalente preferido. Se prefieren experiencias en un entorno de fabricación y/o comunicación gráfico. El conocimiento de MS-Excel, MS-Word, MS‐Outlook, Adobe Photoshop es una ventaja. Si desea obtener más información sobre sus derechos de EEO como solicitante en virtud de la ley, haga clic en Know Your Rights: Workplace Discrimination is Illegal Poster. Si debido a una condición médica o discapacidad necesita un alojamiento razonable para cualquier parte del proceso laboral, llame al 224‐313‐7000 y háganos saber la naturaleza de su solicitud e información de contacto.