Amcor is hiring: Customer Graphics Administrator in New London
Amcor, New London, WI, United States
Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world.
At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, people, and planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle, which is integral to our business. Beyond this core principle, our shared values unite us as we elevate customers, shape lives and protect the future. We champion our customers, adapt quickly in an ever‑changing world, and make smart choices to safeguard our business, communities and the people we serve for generations to come. We invest in a world‑class team, empowering colleagues to unpack their potential because we believe when our people grow, so does our business.
Job Description
This role is the liaison and primary graphics contact/consultant for assigned accounts with external customers and Amcor personnel. It coordinates efficient job order information for assigned accounts through the graphics development process to meet customer expectations. The position requires management support and supervision to handle low to intermediate issues. The individual uses basic technical knowledge, communication skills, problem solving, decision‑making and project management skills to provide an exceptional experience for our customers.
What You Get To Do
Follow Amcor standard processes and comply with service level agreements to support our customer‑centric organization. Seek learning opportunities and critical experiences to broaden understanding of standard work and best practices. Understand basic Amcor customers and products, external contracting business, and order management. Coordinate with the customer and communicate schedule milestones that are achievable based on plant capabilities. Participate in continuous improvement projects and initiatives related to internal or external customers to continuously improve. Participate in problem‑solving sessions to identify root cause and corrective actions. Be accountable for system data accuracy, integrity, and completeness within order/item management and internal specification maintenance systems. Assist with data governance opportunities and projects to support continued accuracy, integrity, and completeness. Participate in the escalation process for managing customer requirements. Build customer loyalty through positive customer engagement and service excellence by discussing needs and expectations of project timing, product offerings, quality, and pricing. Maintain and actively utilize active customer electronic account profiles and item lists to provide service excellence. Act as the back‑up for designated team members, maintaining the same level of service excellence for all core customers. Facilitate all pre‑ and post‑production meetings for assigned accounts in coordination with all related data and manufacturing groups. Attend all new press approvals with support of Print Services and/or a Graphics Administrator III, where customer visits are required to facilitate an acceptable proof to press match; these may occur during non‑business hours. Complete a quality review on products prior to shipment to verify customer expectations. Coordinate, document and communicate all brand master information, spot and brand color intent to the necessary internal and external customers. Possess a good knowledge of manufacturing, printing and packaging processes related to your client base.
What We Value
Our team wants to do things well or better and has basic knowledge of KPIs; works toward individual goals and understands the importance of planning and prioritizing quickly and effectively. They solve customer problems, take effort to proactively learn about what the customer wants, communicate logical and succinct messages when required, take direction from others on priorities, allocate appropriate time for completing own work efficiently, and apply critical thinking and analytical skills to identify problems and provide information to others.
Helps If Asked and Supports Others When Required
Approves minor improvements/changes, knows the objective for their area and has a plan for immediate opportunities.
What We Want From You
Education – Bachelor’s Degree, emphasis on graphic communication or equivalent work experience preferred. Experience in a print manufacturing and/or graphic communication environment preferred. Knowledge of MS‑Excel, MS‑Word, MS‑Outlook, Adobe Photoshop/Illustrator/CS is an advantage.
Our Expectations
We expect our people to be guided by the Amcor Way and demonstrate our values every day to enable the business to win.
Equal Opportunity Employer and EEO
Amcor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 224‑313‑7000 and let us know the nature of your request and your contact information.
E‑Verify
We verify the identity and employment authorization of individuals hired for employment in the United States.
Benefits
Medical, dental and vision plans
Flexible time off, starting at 80 hours paid time per year for full‑time salaried employees
Company‑paid holidays starting at 8 days per year (may vary by location)
Well‑being program & Employee Assistance Program
Health Savings Account / Flexible Spending Account
Life insurance, AD&D, short‑term & long‑term disability, and voluntary benefits
Paid Parental Leave
Retirement Savings Plan with company match
Tuition Reimbursement (dependent upon approval)
Discretionary annual bonus program (initial eligibility dependent upon hire date)
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At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, people, and planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle, which is integral to our business. Beyond this core principle, our shared values unite us as we elevate customers, shape lives and protect the future. We champion our customers, adapt quickly in an ever‑changing world, and make smart choices to safeguard our business, communities and the people we serve for generations to come. We invest in a world‑class team, empowering colleagues to unpack their potential because we believe when our people grow, so does our business.
Job Description
This role is the liaison and primary graphics contact/consultant for assigned accounts with external customers and Amcor personnel. It coordinates efficient job order information for assigned accounts through the graphics development process to meet customer expectations. The position requires management support and supervision to handle low to intermediate issues. The individual uses basic technical knowledge, communication skills, problem solving, decision‑making and project management skills to provide an exceptional experience for our customers.
What You Get To Do
Follow Amcor standard processes and comply with service level agreements to support our customer‑centric organization. Seek learning opportunities and critical experiences to broaden understanding of standard work and best practices. Understand basic Amcor customers and products, external contracting business, and order management. Coordinate with the customer and communicate schedule milestones that are achievable based on plant capabilities. Participate in continuous improvement projects and initiatives related to internal or external customers to continuously improve. Participate in problem‑solving sessions to identify root cause and corrective actions. Be accountable for system data accuracy, integrity, and completeness within order/item management and internal specification maintenance systems. Assist with data governance opportunities and projects to support continued accuracy, integrity, and completeness. Participate in the escalation process for managing customer requirements. Build customer loyalty through positive customer engagement and service excellence by discussing needs and expectations of project timing, product offerings, quality, and pricing. Maintain and actively utilize active customer electronic account profiles and item lists to provide service excellence. Act as the back‑up for designated team members, maintaining the same level of service excellence for all core customers. Facilitate all pre‑ and post‑production meetings for assigned accounts in coordination with all related data and manufacturing groups. Attend all new press approvals with support of Print Services and/or a Graphics Administrator III, where customer visits are required to facilitate an acceptable proof to press match; these may occur during non‑business hours. Complete a quality review on products prior to shipment to verify customer expectations. Coordinate, document and communicate all brand master information, spot and brand color intent to the necessary internal and external customers. Possess a good knowledge of manufacturing, printing and packaging processes related to your client base.
What We Value
Our team wants to do things well or better and has basic knowledge of KPIs; works toward individual goals and understands the importance of planning and prioritizing quickly and effectively. They solve customer problems, take effort to proactively learn about what the customer wants, communicate logical and succinct messages when required, take direction from others on priorities, allocate appropriate time for completing own work efficiently, and apply critical thinking and analytical skills to identify problems and provide information to others.
Helps If Asked and Supports Others When Required
Approves minor improvements/changes, knows the objective for their area and has a plan for immediate opportunities.
What We Want From You
Education – Bachelor’s Degree, emphasis on graphic communication or equivalent work experience preferred. Experience in a print manufacturing and/or graphic communication environment preferred. Knowledge of MS‑Excel, MS‑Word, MS‑Outlook, Adobe Photoshop/Illustrator/CS is an advantage.
Our Expectations
We expect our people to be guided by the Amcor Way and demonstrate our values every day to enable the business to win.
Equal Opportunity Employer and EEO
Amcor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 224‑313‑7000 and let us know the nature of your request and your contact information.
E‑Verify
We verify the identity and employment authorization of individuals hired for employment in the United States.
Benefits
Medical, dental and vision plans
Flexible time off, starting at 80 hours paid time per year for full‑time salaried employees
Company‑paid holidays starting at 8 days per year (may vary by location)
Well‑being program & Employee Assistance Program
Health Savings Account / Flexible Spending Account
Life insurance, AD&D, short‑term & long‑term disability, and voluntary benefits
Paid Parental Leave
Retirement Savings Plan with company match
Tuition Reimbursement (dependent upon approval)
Discretionary annual bonus program (initial eligibility dependent upon hire date)
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