Court Communications Clerk
King County, Seattle, WA, United States
King County District Court Profile
KCDC is the largest and most technologically advanced Court of Limited Jurisdiction in the State of Washington. It currently processes approximately 200,000 matters per year with 25 elected judges and roughly 260 employees at eight courthouse locations. The Court is a leader in many areas involving public safety and access to justice, including the use of problem‑solving courts, jail‑alternative programs, technology‑ and judge‑managed probation services. Thirteen cities contract with King County for court services provided by KCDC.
Position Summary
King County District Court is seeking a Communications Clerk who is an active learner, good listener, adaptive, reliable, and action oriented. The responsibilities include providing customer service that typically involves receiving and handling callers’ inquiries and/or complaints and responding to information requests. Duties involve providing court participants and the public with available court information, referencing resources around basic programs, services, policies and/or procedures.
Cou…nks Communications Clerks must provide outstanding & equitable customer service during stressful situations, attention to detail, thrive in a team environment with superb problem‑solving skills, and be comfortable interacting with executive‑level management and members of the public via telephone on a daily basis. We need Court Communications Clerks to be committed to continuous learning, open to change with a positive attitude, and able to succeed in a fast‑paced and culturally diverse environment.
Responsibilities
Answer telephones.
Provide court‑specific information that requires limited interpretation of established policies, procedures and other relevant sources to internal and/or external customers over the telephone or in writing.
Research and problem‑solve to accurately and efficiently address callers’ inquiries. Determine validity, correctness and completeness of information received. Maintain and/or retrieve information and compile data that may require information searches through files, contracts, records, or computer files.
Perform data entry and draft internal and external correspondence.
Assist co‑workers as assigned.
Following procedures and keeping accurate case notes.
Walk callers through court processes such as navigation of website, e‑filing, appearing for Zoom.
Identify obstacles of callers, making sure they receive all needed information that may not have been originally requested, but may assist them and/or provide additional information that would help them in their interactions with the court.
Perform other duties as assigned.
Qualifications
Effective customer service skills and techniques via telephone. Demonstrated experience practicing discretion, patience, etiquette, professionalism.
Strong, professional oral and written communications skills.
Ability to adhere to general office principles and practices.
General computer knowledge and keyboarding skills, including use of word processing and spreadsheet applications.
Knowledge of proper English grammar, usage, and spelling.
Interpersonal and human relations skills.
Ability to exercise active listening.
Organizational and problem‑solving skills.
Experience and comfortability using computer applications such as Teams, Microsoft Office, and/or other applications.
Acquiring knowledge of specialized terminology relevant to position’s assignment.
Experience taking initiative and adapting to changes in workload demand.
Strong attention to detail and experience with accurate note taking.
Ability to follow written and oral procedures.
Desired Qualifications
Candidates with fluency in one or more of the following languages are encouraged to apply: Amharic, Chinese, Farsi, Korean, Punjabi, Russian, Samoan, Somali, Spanish or Vietnamese.
Work Schedule
Regular, working a 40‑hour workweek. Responsibilities occasionally may require additional working hours in order to meet deadlines. After hours, on‑call support is required.
Physical Demands
While performing the duties of this job, the employee is regularly required to sit, talk or hear, and use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, reach with hands and arms, stoop, kneel, crouch, or crawl, and to move and/or lift up to 10 pounds. The vision abilities required to perform this position include close vision.
Working Conditions
Work is typically performed in an office environment with a moderate amount of noise (computers, printers, light traffic). This role routinely uses standard office equipment.
Work Location
This is a hybrid position. In‑person work is based at the King County Courthouse, 516 3rd Ave, Seattle, Washington.
Equal Employment Opportunity
King County District Court is an Equal Employment Opportunity (EEO) Employer. No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
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KCDC is the largest and most technologically advanced Court of Limited Jurisdiction in the State of Washington. It currently processes approximately 200,000 matters per year with 25 elected judges and roughly 260 employees at eight courthouse locations. The Court is a leader in many areas involving public safety and access to justice, including the use of problem‑solving courts, jail‑alternative programs, technology‑ and judge‑managed probation services. Thirteen cities contract with King County for court services provided by KCDC.
Position Summary
King County District Court is seeking a Communications Clerk who is an active learner, good listener, adaptive, reliable, and action oriented. The responsibilities include providing customer service that typically involves receiving and handling callers’ inquiries and/or complaints and responding to information requests. Duties involve providing court participants and the public with available court information, referencing resources around basic programs, services, policies and/or procedures.
Cou…nks Communications Clerks must provide outstanding & equitable customer service during stressful situations, attention to detail, thrive in a team environment with superb problem‑solving skills, and be comfortable interacting with executive‑level management and members of the public via telephone on a daily basis. We need Court Communications Clerks to be committed to continuous learning, open to change with a positive attitude, and able to succeed in a fast‑paced and culturally diverse environment.
Responsibilities
Answer telephones.
Provide court‑specific information that requires limited interpretation of established policies, procedures and other relevant sources to internal and/or external customers over the telephone or in writing.
Research and problem‑solve to accurately and efficiently address callers’ inquiries. Determine validity, correctness and completeness of information received. Maintain and/or retrieve information and compile data that may require information searches through files, contracts, records, or computer files.
Perform data entry and draft internal and external correspondence.
Assist co‑workers as assigned.
Following procedures and keeping accurate case notes.
Walk callers through court processes such as navigation of website, e‑filing, appearing for Zoom.
Identify obstacles of callers, making sure they receive all needed information that may not have been originally requested, but may assist them and/or provide additional information that would help them in their interactions with the court.
Perform other duties as assigned.
Qualifications
Effective customer service skills and techniques via telephone. Demonstrated experience practicing discretion, patience, etiquette, professionalism.
Strong, professional oral and written communications skills.
Ability to adhere to general office principles and practices.
General computer knowledge and keyboarding skills, including use of word processing and spreadsheet applications.
Knowledge of proper English grammar, usage, and spelling.
Interpersonal and human relations skills.
Ability to exercise active listening.
Organizational and problem‑solving skills.
Experience and comfortability using computer applications such as Teams, Microsoft Office, and/or other applications.
Acquiring knowledge of specialized terminology relevant to position’s assignment.
Experience taking initiative and adapting to changes in workload demand.
Strong attention to detail and experience with accurate note taking.
Ability to follow written and oral procedures.
Desired Qualifications
Candidates with fluency in one or more of the following languages are encouraged to apply: Amharic, Chinese, Farsi, Korean, Punjabi, Russian, Samoan, Somali, Spanish or Vietnamese.
Work Schedule
Regular, working a 40‑hour workweek. Responsibilities occasionally may require additional working hours in order to meet deadlines. After hours, on‑call support is required.
Physical Demands
While performing the duties of this job, the employee is regularly required to sit, talk or hear, and use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, reach with hands and arms, stoop, kneel, crouch, or crawl, and to move and/or lift up to 10 pounds. The vision abilities required to perform this position include close vision.
Working Conditions
Work is typically performed in an office environment with a moderate amount of noise (computers, printers, light traffic). This role routinely uses standard office equipment.
Work Location
This is a hybrid position. In‑person work is based at the King County Courthouse, 516 3rd Ave, Seattle, Washington.
Equal Employment Opportunity
King County District Court is an Equal Employment Opportunity (EEO) Employer. No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
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