Desktop Support Technician III (Intune & BigFix)
Leidos Inc, Bethesda, MD, United States
Description
The Desktop Support Technician III (Intune & BigFix) provides
Tier 2 and Tier 3
desktop support in a secure, enterprise Windows environment. This role supports the
build, deployment, maintenance, and troubleshooting
of desktop systems, peripherals, and end-user applications while delivering a high level of customer service. The position works under the guidance of senior desktop engineers and follows established standards, procedures, and security policies.
REQUIRED: Hands-on experience with BOTH Microsoft Intune AND IBM BigFix (minimum 1 year).
Applications without this experience will not be considered.
Role is full time ONSITE in Bethesda, MD.
Candidates MUST:
be local to the DC area
AND
Be US Citizens or Green Card holders with the ability to obtain a Public Trust Clearance
KEY RESPONSIBILITIES
Assist in building, configuring, and maintaining
Windows 11 desktop images
according to established standards and best practices
Provide day-to-day support for workstations, laptops, printers, and peripherals in a Windows networked environment
Support mobile and handheld devices, including Android and iOS smartphones and tablets
Assist with the deployment of desktop images and applications, including automated deployment tools
Perform basic software testing and validation for new or upgraded applications prior to deployment
Troubleshoot and resolve desktop and application issues, escalating complex problems to senior engineers as needed
Follow documented procedures to assist with application installations, upgrades, and patches
Maintain accurate and up-to-date
t echnical documentation, including system configurations and troubleshooting steps
Assist with Active Directory tasks, including user and computer account management and group membership updates
Support workstation security configurations, including encryption, antivirus, firewall settings, and patching
Participate in desktop virtualization support activities and assist with technology evaluations as assigned
Provide excellent customer service, communicating clearly with users and ensuring timely issue resolution
Maintain service tickets in Service Now, adding information regarding incident details and closing resolved tickets
REQUIRED EDUCATION AND EXPERIENCE
A.A. in Computer Science
or related field with
4 years
of relevant experience
OR
B.S. in Computer Science or related field
with
2 years
of relevant experience
Minimum 1
year of experience working with Intune and BigFix (Mandatory)
Minimum 4 years
of experience providing desktop or technical support in an enterprise or corporate environment
Experience working with ticketing systems such as ServiceNow
Hands-on experience supporting
Windows desktops, laptops, and peripherals .
Experience working in a
large organization or government environment
is plus
Working knowledge of
Windows 11
desktop operating systems.
Strong understanding of
desktop hardware components , peripherals, and printers
Experience with Microsoft 365 application support
Familiarity with Windows infrastructure
etworking concepts, including but not limited to Active Directory, DNS, and DHCP
Understanding of
endpoint security fundamentals, such as antivirus software, encryption, and Group Policy concepts
Strong problem-solving and critical-thinking skills with a willingness to learn.
Ability to follow procedures, manage multiple tasks, and document work accurately in a high-stress environment
Strong
verbal and written communication
skills with a customer-focused mindset
Prior experience supporting
Federal or NIH/HHS environments is highly preferred
CERTIFICATION(S) REQUIRED:
CompTIA
A+ ,
Network+ , OR
Security+
HIGHLY DESIRED:
Microsoft entry-level certifications (MCP or equivalent)
DESIRED SKILLS
Exposure to macOS support
Familiarity with mobile device management (MDM) solutions
Basic knowledge of Windows Server environments
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.
Original Posting:
April 24, 2026
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $52,000.00 - $94,000.00
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
About Leidos
Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.
Securing Your Data
Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at .
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
The Desktop Support Technician III (Intune & BigFix) provides
Tier 2 and Tier 3
desktop support in a secure, enterprise Windows environment. This role supports the
build, deployment, maintenance, and troubleshooting
of desktop systems, peripherals, and end-user applications while delivering a high level of customer service. The position works under the guidance of senior desktop engineers and follows established standards, procedures, and security policies.
REQUIRED: Hands-on experience with BOTH Microsoft Intune AND IBM BigFix (minimum 1 year).
Applications without this experience will not be considered.
Role is full time ONSITE in Bethesda, MD.
Candidates MUST:
be local to the DC area
AND
Be US Citizens or Green Card holders with the ability to obtain a Public Trust Clearance
KEY RESPONSIBILITIES
Assist in building, configuring, and maintaining
Windows 11 desktop images
according to established standards and best practices
Provide day-to-day support for workstations, laptops, printers, and peripherals in a Windows networked environment
Support mobile and handheld devices, including Android and iOS smartphones and tablets
Assist with the deployment of desktop images and applications, including automated deployment tools
Perform basic software testing and validation for new or upgraded applications prior to deployment
Troubleshoot and resolve desktop and application issues, escalating complex problems to senior engineers as needed
Follow documented procedures to assist with application installations, upgrades, and patches
Maintain accurate and up-to-date
t echnical documentation, including system configurations and troubleshooting steps
Assist with Active Directory tasks, including user and computer account management and group membership updates
Support workstation security configurations, including encryption, antivirus, firewall settings, and patching
Participate in desktop virtualization support activities and assist with technology evaluations as assigned
Provide excellent customer service, communicating clearly with users and ensuring timely issue resolution
Maintain service tickets in Service Now, adding information regarding incident details and closing resolved tickets
REQUIRED EDUCATION AND EXPERIENCE
A.A. in Computer Science
or related field with
4 years
of relevant experience
OR
B.S. in Computer Science or related field
with
2 years
of relevant experience
Minimum 1
year of experience working with Intune and BigFix (Mandatory)
Minimum 4 years
of experience providing desktop or technical support in an enterprise or corporate environment
Experience working with ticketing systems such as ServiceNow
Hands-on experience supporting
Windows desktops, laptops, and peripherals .
Experience working in a
large organization or government environment
is plus
Working knowledge of
Windows 11
desktop operating systems.
Strong understanding of
desktop hardware components , peripherals, and printers
Experience with Microsoft 365 application support
Familiarity with Windows infrastructure
etworking concepts, including but not limited to Active Directory, DNS, and DHCP
Understanding of
endpoint security fundamentals, such as antivirus software, encryption, and Group Policy concepts
Strong problem-solving and critical-thinking skills with a willingness to learn.
Ability to follow procedures, manage multiple tasks, and document work accurately in a high-stress environment
Strong
verbal and written communication
skills with a customer-focused mindset
Prior experience supporting
Federal or NIH/HHS environments is highly preferred
CERTIFICATION(S) REQUIRED:
CompTIA
A+ ,
Network+ , OR
Security+
HIGHLY DESIRED:
Microsoft entry-level certifications (MCP or equivalent)
DESIRED SKILLS
Exposure to macOS support
Familiarity with mobile device management (MDM) solutions
Basic knowledge of Windows Server environments
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.
Original Posting:
April 24, 2026
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $52,000.00 - $94,000.00
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
About Leidos
Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.
Securing Your Data
Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at .
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.