ITAM Desktop Tier III Technician
3B Staffing LLC, Washington, District of Columbia, United States
Title: ITAM Desktop Tier III Technician
*Local to DMV Area
Description:
The ITAM Desktop Tier III Technician is responsible for advanced troubleshooting, imaging, configuration, and deployment of IT desktop assets.
Key Responsibilities:
1. Advanced Imaging, Configuration, and Deployment
• Perform advanced imaging and configuration of Windows-based desktops and laptops.
• Deploy and set up hardware, ensuring all devices are properly configured.
2. Break/Fix Troubleshooting and Tier III Support
• Provide Tier III support for escalated technical issues.
• Diagnose and resolve advanced problems with Windows operating systems and desktop applications.
3. Onboarding and User Support
• Support onboarding by configuring and deploying user-specific hardware and software.
• Provide guidance and training to end-users.
4. IT Asset Management
• Maintain accurate records of deployed IT assets in asset tracking tools.
• Support asset lifecycle management, including procurement and decommissioning.
5. Process Improvement and Collaboration
• Proactively identify opportunities for system modifications and process optimizations.
• Collaborate with network and development teams to align technical solutions with business goals.
Required Experience and Skills:
• Minimum 5 years of experience in providing help desk support for Windows operating systems.
• Strong understanding of endpoint protection and management tools.
Qualifications:
• ITIL v4 Foundation Certification.
• CompTIA A+ Certification or equivalent technical support certification
*Local to DMV Area
Description:
The ITAM Desktop Tier III Technician is responsible for advanced troubleshooting, imaging, configuration, and deployment of IT desktop assets.
Key Responsibilities:
1. Advanced Imaging, Configuration, and Deployment
• Perform advanced imaging and configuration of Windows-based desktops and laptops.
• Deploy and set up hardware, ensuring all devices are properly configured.
2. Break/Fix Troubleshooting and Tier III Support
• Provide Tier III support for escalated technical issues.
• Diagnose and resolve advanced problems with Windows operating systems and desktop applications.
3. Onboarding and User Support
• Support onboarding by configuring and deploying user-specific hardware and software.
• Provide guidance and training to end-users.
4. IT Asset Management
• Maintain accurate records of deployed IT assets in asset tracking tools.
• Support asset lifecycle management, including procurement and decommissioning.
5. Process Improvement and Collaboration
• Proactively identify opportunities for system modifications and process optimizations.
• Collaborate with network and development teams to align technical solutions with business goals.
Required Experience and Skills:
• Minimum 5 years of experience in providing help desk support for Windows operating systems.
• Strong understanding of endpoint protection and management tools.
Qualifications:
• ITIL v4 Foundation Certification.
• CompTIA A+ Certification or equivalent technical support certification