Public Safety Communications Dispatcher Department of Emergency Management 8238
City and County of San Francisco, San Francisco, CA, United States
Overview Job Description
Under general supervision, a Public Safety Communications Dispatcher ("Dispatcher") receives incoming emergency (911) and non-emergency telephone calls from the public and public safety agencies. This position dispatches police, fire, and emergency medical services (EMS) field units to respond to emergency and non-emergency calls for service over a 2-way radio system utilizing a computer-aided dispatch system.
Working Conditions Working Conditions: Dispatchers work in a fast-paced, highly stressful, and confined environment.
Responsibilities Receives emergency and non-emergency calls and efficiently gathers, evaluates, prioritizes, and documents information from callers.
Dispatches police, fire, and EMS field units to specific locations using a computer-aided dispatch system, multiple video display terminals, 2-way radio dispatch console, and related equipment.
Evaluates incoming reports of police, fire, and medical emergencies; immediately transmits complete and accurate information to appropriate field personnel.
Monitors, coordinates, and accurately maintains the status of incidents and records of dispatched emergency service personnel and apparatus.
Qualifications MINIMUM QUALIFICATIONS
Education: Possession of a high school diploma or equivalent (GED or High School Proficiency Examination).
Experience: Two (2) years of experience in a public contact position providing information and/or a service, or in a position where the primary responsibility is interacting with people.
Substitution: Completion of thirty (30) semester units or forty-five (45) quarter units of coursework from an accredited college or university may substitute for one (1) year of the required experience as described above.
Selection Procedures
Supplemental Questionnaire (Qualifying)
Performance Examination (Weight: Pass/Fail)
Note: As part of the exam, candidates will be tested on their typing speed. Details include: a typing speed requirement of 40 words per minute (WPM) (net); candidates who fall within 35-39 WPM (net) may retake within a 72-hour period. Candidates who pass will be prompted for their Personal History Statement. Access to a computer with clear audio, a mouse, keyboard, and reliable internet connection is required to participate in the exam.
Additional Information Continuous Eligible List: Candidates who meet the minimum qualifications and receive a passing score on the exam will have their names placed on the eligible list. Veterans preference points may adjust ranking. The eligible list has a twelve (12) month eligibility period. DEM may extend a candidate’s duration of eligibility.
Score Report: A confidential eligible list of candidate names that have passed the exam will be created for certification purposes. The list/score report is subject to change after adoption as directed by the Human Resources Director or the Civil Service Commission.
Certification Rule: The Certification Rule for the eligible list will be the Rule of the List. DEM will administer subsequent processes to determine appointment eligibility. DEM reserves the right to waive selection components based on prior experience or certification.
Employment, Character, and Background Investigation: Candidates who pass the exam will be prompted to submit the Personal History Statement (PHS) and supplemental documents prior to the background investigation. A polygraph or other verification may be required. A comprehensive background investigation is conducted; reasons for non-consideration include illegal substance use, criminal history, or other job-related factors.
Oral Assessment: Selected candidates will be invited to participate in an oral assessment evaluating job-related factors.
Psychological Evaluation: A psychological examination is required prior to appointment to determine fitness for emergency work.
Medical Examination: A medical examination is required prior to appointment to determine ability to perform essential job functions.
Note: Candidates rejected for hire based on background factors are not eligible to reapply for 2 years; for psychological testing, 1 year. DEM reserves the right to reject applicants for conditions not subject to change. Final disposition after an appeal will be the date all administrative remedies are exhausted.
How to Apply: Applications are accepted online only. Select “Apply Now” and follow instructions. Applicants receive a confirmation email for every application submitted. Failure to receive the email means the application was not submitted or received.
Terms of Announcement and Appeal Rights: Applicants must be guided by the provisions of this announcement. Appeals may be filed in writing following Civil Service Rule 110.4. See the notice for contact details and related Civil Service Rules.
Contact: If you have questions, please contact Vanessa.Auyong@sfgov.org or Kelly.T.Lopez@sfgov.org
Supplemental Information: The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of sex, race, age, religion, color, national origin, ancestry, physical or mental disability, or other protected status.
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Under general supervision, a Public Safety Communications Dispatcher ("Dispatcher") receives incoming emergency (911) and non-emergency telephone calls from the public and public safety agencies. This position dispatches police, fire, and emergency medical services (EMS) field units to respond to emergency and non-emergency calls for service over a 2-way radio system utilizing a computer-aided dispatch system.
Working Conditions Working Conditions: Dispatchers work in a fast-paced, highly stressful, and confined environment.
Responsibilities Receives emergency and non-emergency calls and efficiently gathers, evaluates, prioritizes, and documents information from callers.
Dispatches police, fire, and EMS field units to specific locations using a computer-aided dispatch system, multiple video display terminals, 2-way radio dispatch console, and related equipment.
Evaluates incoming reports of police, fire, and medical emergencies; immediately transmits complete and accurate information to appropriate field personnel.
Monitors, coordinates, and accurately maintains the status of incidents and records of dispatched emergency service personnel and apparatus.
Qualifications MINIMUM QUALIFICATIONS
Education: Possession of a high school diploma or equivalent (GED or High School Proficiency Examination).
Experience: Two (2) years of experience in a public contact position providing information and/or a service, or in a position where the primary responsibility is interacting with people.
Substitution: Completion of thirty (30) semester units or forty-five (45) quarter units of coursework from an accredited college or university may substitute for one (1) year of the required experience as described above.
Selection Procedures
Supplemental Questionnaire (Qualifying)
Performance Examination (Weight: Pass/Fail)
Note: As part of the exam, candidates will be tested on their typing speed. Details include: a typing speed requirement of 40 words per minute (WPM) (net); candidates who fall within 35-39 WPM (net) may retake within a 72-hour period. Candidates who pass will be prompted for their Personal History Statement. Access to a computer with clear audio, a mouse, keyboard, and reliable internet connection is required to participate in the exam.
Additional Information Continuous Eligible List: Candidates who meet the minimum qualifications and receive a passing score on the exam will have their names placed on the eligible list. Veterans preference points may adjust ranking. The eligible list has a twelve (12) month eligibility period. DEM may extend a candidate’s duration of eligibility.
Score Report: A confidential eligible list of candidate names that have passed the exam will be created for certification purposes. The list/score report is subject to change after adoption as directed by the Human Resources Director or the Civil Service Commission.
Certification Rule: The Certification Rule for the eligible list will be the Rule of the List. DEM will administer subsequent processes to determine appointment eligibility. DEM reserves the right to waive selection components based on prior experience or certification.
Employment, Character, and Background Investigation: Candidates who pass the exam will be prompted to submit the Personal History Statement (PHS) and supplemental documents prior to the background investigation. A polygraph or other verification may be required. A comprehensive background investigation is conducted; reasons for non-consideration include illegal substance use, criminal history, or other job-related factors.
Oral Assessment: Selected candidates will be invited to participate in an oral assessment evaluating job-related factors.
Psychological Evaluation: A psychological examination is required prior to appointment to determine fitness for emergency work.
Medical Examination: A medical examination is required prior to appointment to determine ability to perform essential job functions.
Note: Candidates rejected for hire based on background factors are not eligible to reapply for 2 years; for psychological testing, 1 year. DEM reserves the right to reject applicants for conditions not subject to change. Final disposition after an appeal will be the date all administrative remedies are exhausted.
How to Apply: Applications are accepted online only. Select “Apply Now” and follow instructions. Applicants receive a confirmation email for every application submitted. Failure to receive the email means the application was not submitted or received.
Terms of Announcement and Appeal Rights: Applicants must be guided by the provisions of this announcement. Appeals may be filed in writing following Civil Service Rule 110.4. See the notice for contact details and related Civil Service Rules.
Contact: If you have questions, please contact Vanessa.Auyong@sfgov.org or Kelly.T.Lopez@sfgov.org
Supplemental Information: The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of sex, race, age, religion, color, national origin, ancestry, physical or mental disability, or other protected status.
#J-18808-Ljbffr