Public Safety Communications Dispatcher - Department of Emergency Management (82
City and County of San Francisco, San Francisco, CA, United States
Company Description
The San Francisco Department of Emergency Management (DEM) leads the City in planning, preparedness, communication, response, and recovery for daily emergencies, large‑scale citywide events, and major disasters. In charge of the city's 911 dispatch center and large‑scale emergency operations, DEM is the vital link in emergency communication between the public and first responders, and provides key coordination and leadership to City departments, stakeholders, residents, and visitors.
Job Description
Under general supervision, a Public Safety Communications Dispatcher (“Dispatcher”) receives incoming emergency (911) and non‑emergency telephone calls from the public and public safety agencies. The position dispatches police, fire, and emergency medical services (EMS) field units to respond to emergency and non‑emergency calls for service over a 2‑way radio system utilizing a computer‑aided dispatch system.
The Division of Emergency Communications operates 24/7/365. Dispatchers may be assigned to work various schedules including day, swing, and night shift, weekends, holidays, and overtime. Dispatchers work 8‑ or 10‑hour shifts (or longer) and must be willing and able to respond, report, and mobilize as necessary.
Essential Duties
Receives emergency and non‑emergency calls and efficiently gathers, evaluates, prioritizes, and documents information from callers.
Dispatches police, fire, and EMS field units to specific locations using a computer‑aided dispatch system, multiple video display terminals, a 2‑way radio dispatch console, and related equipment.
Evaluates incoming reports of police, fire, and medical emergencies and immediately transmits complete and accurate information to appropriate field personnel.
Monitors, coordinates, and accurately maintains the status of incidents and records of dispatched emergency service personnel and apparatus.
Working Conditions
Dispatchers work in a fast‑paced, highly stressful, and confined environment.
Qualifications
Minimum Qualifications
Education: Possession of a high‑school diploma or equivalent (GED or High School Proficiency Examination).
Experience: Two (2) years of experience in a public contact position providing information and/or a service, or in a position where the primary responsibility is interacting with people.
Substitution: Completion of thirty (30) semester units or forty‑five (45) quarter units of coursework from an accredited college or university may substitute for one (1) year of the required experience.
Selection Procedures
Applicants are required to complete a questionnaire as part of the online application process to demonstrate experience in relation to the minimum qualifications. Qualified candidates will be invited to participate in a Performance Examination to measure aptitude for Dispatcher work. Candidates must have access to a computer with clear audio, a mouse, a keyboard (9‑key recommended), and reliable internet connection. Candidates are also encouraged to review test preparation guides and take sample tests.
How to Apply
Applications are accepted only through an online process. Click “Apply Now” and follow the instructions on the screen. Applicants will receive a confirmation email that their application has been received. Failure to receive this email means that your application was not submitted or received.
Terms of Announcement and Appeal Rights
Applicants must be guided by the provisions of this announcement except when superseded by laws, rules, or regulations. The terms of this announcement may be appealed under Civil Service Rule 110.4. Appeals must be submitted in writing to DHR, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103 by close of business on the 5th business day following the issuance date of this announcement.
EEO Statement
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.
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The San Francisco Department of Emergency Management (DEM) leads the City in planning, preparedness, communication, response, and recovery for daily emergencies, large‑scale citywide events, and major disasters. In charge of the city's 911 dispatch center and large‑scale emergency operations, DEM is the vital link in emergency communication between the public and first responders, and provides key coordination and leadership to City departments, stakeholders, residents, and visitors.
Job Description
Under general supervision, a Public Safety Communications Dispatcher (“Dispatcher”) receives incoming emergency (911) and non‑emergency telephone calls from the public and public safety agencies. The position dispatches police, fire, and emergency medical services (EMS) field units to respond to emergency and non‑emergency calls for service over a 2‑way radio system utilizing a computer‑aided dispatch system.
The Division of Emergency Communications operates 24/7/365. Dispatchers may be assigned to work various schedules including day, swing, and night shift, weekends, holidays, and overtime. Dispatchers work 8‑ or 10‑hour shifts (or longer) and must be willing and able to respond, report, and mobilize as necessary.
Essential Duties
Receives emergency and non‑emergency calls and efficiently gathers, evaluates, prioritizes, and documents information from callers.
Dispatches police, fire, and EMS field units to specific locations using a computer‑aided dispatch system, multiple video display terminals, a 2‑way radio dispatch console, and related equipment.
Evaluates incoming reports of police, fire, and medical emergencies and immediately transmits complete and accurate information to appropriate field personnel.
Monitors, coordinates, and accurately maintains the status of incidents and records of dispatched emergency service personnel and apparatus.
Working Conditions
Dispatchers work in a fast‑paced, highly stressful, and confined environment.
Qualifications
Minimum Qualifications
Education: Possession of a high‑school diploma or equivalent (GED or High School Proficiency Examination).
Experience: Two (2) years of experience in a public contact position providing information and/or a service, or in a position where the primary responsibility is interacting with people.
Substitution: Completion of thirty (30) semester units or forty‑five (45) quarter units of coursework from an accredited college or university may substitute for one (1) year of the required experience.
Selection Procedures
Applicants are required to complete a questionnaire as part of the online application process to demonstrate experience in relation to the minimum qualifications. Qualified candidates will be invited to participate in a Performance Examination to measure aptitude for Dispatcher work. Candidates must have access to a computer with clear audio, a mouse, a keyboard (9‑key recommended), and reliable internet connection. Candidates are also encouraged to review test preparation guides and take sample tests.
How to Apply
Applications are accepted only through an online process. Click “Apply Now” and follow the instructions on the screen. Applicants will receive a confirmation email that their application has been received. Failure to receive this email means that your application was not submitted or received.
Terms of Announcement and Appeal Rights
Applicants must be guided by the provisions of this announcement except when superseded by laws, rules, or regulations. The terms of this announcement may be appealed under Civil Service Rule 110.4. Appeals must be submitted in writing to DHR, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103 by close of business on the 5th business day following the issuance date of this announcement.
EEO Statement
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.
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