Public Safety Communications Dispatcher - Department of Emergency Management (82
Zuckerberg San Francisco General, San Francisco, CA, United States
Public Safety Communications Dispatcher - Department of Emergency Management (8238)
Full-time
Certification Rule: Rule of the List
Work Hours: Other
Job Code and Title: 8238-Public Safety Communications Dispatcher
Fill Type: Permanent Civil Service
The San Francisco Department of Emergency Management leads the City in planning, preparedness, communication, response, and recovery for daily emergencies, large‑scale citywide events, and major disasters. It manages the city’s 911 dispatch center and large‑scale emergency operations, acting as the vital link in emergency communication between the public and first responders.
Under general supervision, a Public Safety Communications Dispatcher receives incoming emergency (911) and non‑emergency calls from the public and public safety agencies. The dispatcher ships police, fire, and emergency medical services (EMS) field units to respond to calls over a 2‑way radio system utilizing a computer‑aided dispatch system.
Essential Duties
Receives emergency and non‑emergency calls, efficiently gathers, evaluates, prioritizes, and documents information from callers.
Dispatches police, fire, and EMS field units to specific locations using a computer‑aided dispatch system, multiple video display terminals, 2‑way radio dispatch console, and related equipment.
Evaluates incoming reports of police, fire, and medical emergencies; immediately transmits complete and accurate information to appropriate field personnel.
Monitors, coordinates, and accurately maintains the status of incidents and records of dispatched emergency service personnel and apparatus.
Minimum Qualifications
Education: Possession of a high school diploma or equivalent (GED or High School Proficiency Examination).
Experience: Two (2) years of experience in a public contact position providing information and/or a service, or in a position where the primary responsibility is interacting with people.
Substitution: Completion of thirty (30) semester units or forty‑five (45) quarter units of coursework from an accredited college or university may substitute for one (1) year of the required experience.
EEO Statement
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or any other protected category under the law.
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Full-time
Certification Rule: Rule of the List
Work Hours: Other
Job Code and Title: 8238-Public Safety Communications Dispatcher
Fill Type: Permanent Civil Service
The San Francisco Department of Emergency Management leads the City in planning, preparedness, communication, response, and recovery for daily emergencies, large‑scale citywide events, and major disasters. It manages the city’s 911 dispatch center and large‑scale emergency operations, acting as the vital link in emergency communication between the public and first responders.
Under general supervision, a Public Safety Communications Dispatcher receives incoming emergency (911) and non‑emergency calls from the public and public safety agencies. The dispatcher ships police, fire, and emergency medical services (EMS) field units to respond to calls over a 2‑way radio system utilizing a computer‑aided dispatch system.
Essential Duties
Receives emergency and non‑emergency calls, efficiently gathers, evaluates, prioritizes, and documents information from callers.
Dispatches police, fire, and EMS field units to specific locations using a computer‑aided dispatch system, multiple video display terminals, 2‑way radio dispatch console, and related equipment.
Evaluates incoming reports of police, fire, and medical emergencies; immediately transmits complete and accurate information to appropriate field personnel.
Monitors, coordinates, and accurately maintains the status of incidents and records of dispatched emergency service personnel and apparatus.
Minimum Qualifications
Education: Possession of a high school diploma or equivalent (GED or High School Proficiency Examination).
Experience: Two (2) years of experience in a public contact position providing information and/or a service, or in a position where the primary responsibility is interacting with people.
Substitution: Completion of thirty (30) semester units or forty‑five (45) quarter units of coursework from an accredited college or university may substitute for one (1) year of the required experience.
EEO Statement
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or any other protected category under the law.
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