Software Technical Account Manager II - Wichita,KS
Crains Cleveland, Long Beach, CA, United States
Position Overview
As a Technical Account Manager, you will serve as the primary technical liaison for assigned law enforcement agencies, deploying and supporting Axon’s software solutions, driving adoption, and fostering strong customer relationships.
Location
On‑site in Wichita, KS at the Wichita Police Department
Reports To
Manager of Technical Account Management Services
Responsibilities
Act as the main technical liaison, diagnosing and resolving complex technical issues.
Collaborate with deployment teams to design, configure, test, and implement Axon software solutions, ensuring successful rollouts.
Respond quickly to critical technical issues, acting as a crisis manager to restore functionality and minimize impact on agency operations.
Represent agency needs and feedback internally at Axon, influencing product development and service improvements.
Guide agencies through change‑management processes, identifying pain points and providing solutions to optimize software usage and adoption.
Work closely with cross‑functional teams, including engineering, product management, and sales, to ensure a seamless customer experience.
Utilize tools such as Microsoft Power BI, SQL Server, and Form Builder/JSON to build custom dashboards, manage data integrations, and support reporting needs.
Provide advanced training and training documentation to agency staff on Axon’s products and services, ensuring they are well‑equipped to use the tools effectively.
Work onsite with customers to resolve issues, provide training, and ensure the agency’s needs are met promptly.
Qualifications
Bachelor’s degree in business administration, computer science, or a related field, or equivalent experience.
4+ years of experience in a technical account management or similar customer‑facing role, preferably within the public safety or software sectors.
Demonstrated experience deploying SaaS solutions, including configuring, testing, and troubleshooting complex software applications.
Proven ability to build and maintain relationships with diverse stakeholders, acting as a trusted advisor and advocate for customers.
Experience working with cross‑functional teams (engineering, marketing, sales, customer support) to deliver high‑quality support and product improvements.
Strong skills in root cause analysis, troubleshooting, and the use of tools such as Splunk, JIRA, and Salesforce.
Advanced knowledge of Windows OS, networking (routing, switching, Wi‑Fi), cloud solutions, virtualization, and storage.
Experience with data management and reporting tools (Microsoft Power BI, SQL Server) and creating meaningful insights.
Willingness to work onsite with customers and be available outside of normal business hours for critical issues.
Ability to pass a Criminal Justice Information Services (CJIS) background check and handle confidential information with discretion.
Experience building custom dashboards, writing SQL queries, and using advanced analytics tools.
Previous experience supporting or working with public safety or law enforcement agencies.
Relevant technical certifications (e.g., Microsoft, Cisco, ITIL) are a plus.
Familiarity with law enforcement software systems such as RMS, CAD, and CJIS standards is highly desirable.
Benefits
Competitive salary and 401(k) with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, and Vision plans
Fitness programs
Emotional & mental wellness support
Learning & development programs
Additional Requirements
Some roles may also require legal eligibility to work in a firearms environment.
Equal Employment Opportunity
Axon’s mission is to Protect Life and it is a firm commitment that all Axon employees are empowered to report safety concerns and activities that impact the environment. All Axon employees must be aware of, and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon is an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We are committed to hiring the best talent – regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances – and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Axon will not respond to inquiries for other purposes.
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As a Technical Account Manager, you will serve as the primary technical liaison for assigned law enforcement agencies, deploying and supporting Axon’s software solutions, driving adoption, and fostering strong customer relationships.
Location
On‑site in Wichita, KS at the Wichita Police Department
Reports To
Manager of Technical Account Management Services
Responsibilities
Act as the main technical liaison, diagnosing and resolving complex technical issues.
Collaborate with deployment teams to design, configure, test, and implement Axon software solutions, ensuring successful rollouts.
Respond quickly to critical technical issues, acting as a crisis manager to restore functionality and minimize impact on agency operations.
Represent agency needs and feedback internally at Axon, influencing product development and service improvements.
Guide agencies through change‑management processes, identifying pain points and providing solutions to optimize software usage and adoption.
Work closely with cross‑functional teams, including engineering, product management, and sales, to ensure a seamless customer experience.
Utilize tools such as Microsoft Power BI, SQL Server, and Form Builder/JSON to build custom dashboards, manage data integrations, and support reporting needs.
Provide advanced training and training documentation to agency staff on Axon’s products and services, ensuring they are well‑equipped to use the tools effectively.
Work onsite with customers to resolve issues, provide training, and ensure the agency’s needs are met promptly.
Qualifications
Bachelor’s degree in business administration, computer science, or a related field, or equivalent experience.
4+ years of experience in a technical account management or similar customer‑facing role, preferably within the public safety or software sectors.
Demonstrated experience deploying SaaS solutions, including configuring, testing, and troubleshooting complex software applications.
Proven ability to build and maintain relationships with diverse stakeholders, acting as a trusted advisor and advocate for customers.
Experience working with cross‑functional teams (engineering, marketing, sales, customer support) to deliver high‑quality support and product improvements.
Strong skills in root cause analysis, troubleshooting, and the use of tools such as Splunk, JIRA, and Salesforce.
Advanced knowledge of Windows OS, networking (routing, switching, Wi‑Fi), cloud solutions, virtualization, and storage.
Experience with data management and reporting tools (Microsoft Power BI, SQL Server) and creating meaningful insights.
Willingness to work onsite with customers and be available outside of normal business hours for critical issues.
Ability to pass a Criminal Justice Information Services (CJIS) background check and handle confidential information with discretion.
Experience building custom dashboards, writing SQL queries, and using advanced analytics tools.
Previous experience supporting or working with public safety or law enforcement agencies.
Relevant technical certifications (e.g., Microsoft, Cisco, ITIL) are a plus.
Familiarity with law enforcement software systems such as RMS, CAD, and CJIS standards is highly desirable.
Benefits
Competitive salary and 401(k) with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, and Vision plans
Fitness programs
Emotional & mental wellness support
Learning & development programs
Additional Requirements
Some roles may also require legal eligibility to work in a firearms environment.
Equal Employment Opportunity
Axon’s mission is to Protect Life and it is a firm commitment that all Axon employees are empowered to report safety concerns and activities that impact the environment. All Axon employees must be aware of, and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon is an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We are committed to hiring the best talent – regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances – and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Axon will not respond to inquiries for other purposes.
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