Community Manager- Lease Up
Greystar, Phoenix, AZ, United States
Job Description Summary
This role manages the day-to-day operations of an assigned property, including managing the team members, daily activities, and resources to achieve established budgeted financial and operational goals, and ensures that the operation complies with Company policies and procedures, Fair Housing, ADA, Fair Credit Reporting Act, and other housing laws.
Job Description
Provides input into the development of budget(s) for the property by analyzing financial statements, reviewing marketing data, and evaluating operational reports.
Meets targeted revenues by setting rent rates, ensuring timely collection of rent and fees, making bank deposits, and preparing monthly financial status reports.
Approves invoices from vendors, contractors, and service providers by reconciling work performed, ensuring validity of certificates of insurance, coding charges to appropriate Chart of Account codes, and communicating with vendor, accounting, and owner as needed.
Controls expenditures by staying within the approved budget and managing the petty cash fund.
Oversees the lease enforcement process: approves resident applications, discounts and renewal leases, conducts inspections, follows notice requirements, evicts residents, and imposes & collects late fees and other allowable charges.
Gathers, analyzes, and interprets market and economic trends and implements short‑ and long‑range marketing and leasing strategies to achieve occupancy and revenue goals.
Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner and ensuring the maintenance team completes resident service requests to Company standards.
Conducts regular property inspections and ensures the physical aspects of the property, grounds, buildings, and amenities meet safety, cleanliness, and appearance standards.
Supervises property staff by interviewing, hiring, orienting, and training employees, and managing their performance in accordance with Company policies.
Assists in managing the client/owner relationship by meeting owners, conducting property tours, providing performance updates, and responding to owner requests as needed.
Completes various accounting, financial, administrative, and other reports and performs other duties as assigned.
For California only: Community Managers are responsible for managing the lease process using the California Lease File Checklist to ensure all lease documents are complete, compliant, and consistently organized.
Basic Knowledge & Qualifications
Bachelor’s degree from an accredited college or university (preferred in Business Management, Real Estate, or related field).
4‑6 years of relevant experience demonstrating application of property management, sales, marketing, and customer service skills sufficient to manage day‑to‑day operations of an apartment community, resolve complaints, produce financial records, and coordinate team work.
Ability to manage multiple priorities in a fast‑paced environment.
Excellent communication, conflict resolution, and customer service skills.
Detail‑oriented and self‑motivated with the ability to work independently, lead teams, and collaborate.
Specialized Skills
All required licenses and certifications per State and Local jurisdictions.
Valid driver’s license to operate a golf cart and ensure all on‑site staff who access the cart have a valid license.
Proficiency in Internet, word‑processing, spreadsheet, and database programs to complete required reports and employment documents.
Strong proficiency in property management software (preferably Entrata, Yardi, and/or OneSite).
Management and supervisory skills to hire, lead, direct, evaluate, and manage subordinate staff, including maintenance specialists.
Travel / Physical Demands
Frequent exposure to outdoor elements; ability to access all exterior and interior parts of the property and amenities.
Ability to lift and carry up to 20 pounds independently and up to 50 pounds with assistance.
Local travel for bank deposits, training, outreach events, or other daily responsibilities.
Additional Compensation
Corporate positions may participate in quarterly or annual bonus programs based on performance.
Onsite property positions may participate in weekly, monthly, and/or quarterly bonus programs.
Robust Benefits Offered
Competitive medical, dental, vision, and disability & life insurance benefits; low employee medical costs for employee‑only coverage with discounts after 3 and 5 years of service.
Generous paid time off: 15 days vacation, 4 personal days, 10 sick days, and 11 paid holidays; birthday off after 1 year of service, with additional vacation accrued with tenure.
For onsite team members, housing discount at Greystar‑managed communities (subject to availability).
6-week paid sabbatical after 10 years of service (and every 5 years thereafter).
401(k) with company match up to 6% after 6 months of service.
Paid parental leave and lifetime fertility benefit reimbursement up to $10,000.
Employee assistance program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
*Benefits offered for full‑time employees. For union and prevailing wage roles, compensation and benefits may vary from the listed information above due to collective bargaining agreements and/or local governing authority.
Greystar will consider qualified applicants with arrest and conviction records.
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This role manages the day-to-day operations of an assigned property, including managing the team members, daily activities, and resources to achieve established budgeted financial and operational goals, and ensures that the operation complies with Company policies and procedures, Fair Housing, ADA, Fair Credit Reporting Act, and other housing laws.
Job Description
Provides input into the development of budget(s) for the property by analyzing financial statements, reviewing marketing data, and evaluating operational reports.
Meets targeted revenues by setting rent rates, ensuring timely collection of rent and fees, making bank deposits, and preparing monthly financial status reports.
Approves invoices from vendors, contractors, and service providers by reconciling work performed, ensuring validity of certificates of insurance, coding charges to appropriate Chart of Account codes, and communicating with vendor, accounting, and owner as needed.
Controls expenditures by staying within the approved budget and managing the petty cash fund.
Oversees the lease enforcement process: approves resident applications, discounts and renewal leases, conducts inspections, follows notice requirements, evicts residents, and imposes & collects late fees and other allowable charges.
Gathers, analyzes, and interprets market and economic trends and implements short‑ and long‑range marketing and leasing strategies to achieve occupancy and revenue goals.
Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner and ensuring the maintenance team completes resident service requests to Company standards.
Conducts regular property inspections and ensures the physical aspects of the property, grounds, buildings, and amenities meet safety, cleanliness, and appearance standards.
Supervises property staff by interviewing, hiring, orienting, and training employees, and managing their performance in accordance with Company policies.
Assists in managing the client/owner relationship by meeting owners, conducting property tours, providing performance updates, and responding to owner requests as needed.
Completes various accounting, financial, administrative, and other reports and performs other duties as assigned.
For California only: Community Managers are responsible for managing the lease process using the California Lease File Checklist to ensure all lease documents are complete, compliant, and consistently organized.
Basic Knowledge & Qualifications
Bachelor’s degree from an accredited college or university (preferred in Business Management, Real Estate, or related field).
4‑6 years of relevant experience demonstrating application of property management, sales, marketing, and customer service skills sufficient to manage day‑to‑day operations of an apartment community, resolve complaints, produce financial records, and coordinate team work.
Ability to manage multiple priorities in a fast‑paced environment.
Excellent communication, conflict resolution, and customer service skills.
Detail‑oriented and self‑motivated with the ability to work independently, lead teams, and collaborate.
Specialized Skills
All required licenses and certifications per State and Local jurisdictions.
Valid driver’s license to operate a golf cart and ensure all on‑site staff who access the cart have a valid license.
Proficiency in Internet, word‑processing, spreadsheet, and database programs to complete required reports and employment documents.
Strong proficiency in property management software (preferably Entrata, Yardi, and/or OneSite).
Management and supervisory skills to hire, lead, direct, evaluate, and manage subordinate staff, including maintenance specialists.
Travel / Physical Demands
Frequent exposure to outdoor elements; ability to access all exterior and interior parts of the property and amenities.
Ability to lift and carry up to 20 pounds independently and up to 50 pounds with assistance.
Local travel for bank deposits, training, outreach events, or other daily responsibilities.
Additional Compensation
Corporate positions may participate in quarterly or annual bonus programs based on performance.
Onsite property positions may participate in weekly, monthly, and/or quarterly bonus programs.
Robust Benefits Offered
Competitive medical, dental, vision, and disability & life insurance benefits; low employee medical costs for employee‑only coverage with discounts after 3 and 5 years of service.
Generous paid time off: 15 days vacation, 4 personal days, 10 sick days, and 11 paid holidays; birthday off after 1 year of service, with additional vacation accrued with tenure.
For onsite team members, housing discount at Greystar‑managed communities (subject to availability).
6-week paid sabbatical after 10 years of service (and every 5 years thereafter).
401(k) with company match up to 6% after 6 months of service.
Paid parental leave and lifetime fertility benefit reimbursement up to $10,000.
Employee assistance program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
*Benefits offered for full‑time employees. For union and prevailing wage roles, compensation and benefits may vary from the listed information above due to collective bargaining agreements and/or local governing authority.
Greystar will consider qualified applicants with arrest and conviction records.
#J-18808-Ljbffr