Arts + Ticketing Tech - Business Development & Solutions Specialist
Spektrix, New Bremen, OH, United States
Job Title
Business Development & Solutions Specialist – DACH Region (Germany, Austria & Switzerland)
Location
Remote – resident in Germany or Austria required. The role is primarily home office but requires flexibility for regular travel to customers, industry events and occasional meetings at our headquarters in London.
About the Company
Spektrix is an international company with over 250 creative artists, problem‑solvers and technology enthusiasts. Our mission is to help arts and culture organisations succeed through modern technology and outstanding customer care. We offer a cloud‑based platform that combines ticketing, CRM, marketing and fundraising into an integrated solution, supported by dedicated customer success and expert consulting. We are a market leader in the UK and Canada and are expanding rapidly in the USA, Australia and the DACH region.
About the Role
As a founding member of the new Spektrix DACH team, you will work at the intersection of sales, implementation and long‑term customer success. You will represent Spektrix to prospective customers, partners and stakeholders across Germany, Austria and Switzerland.
This position is ideal for resilient and driven individuals who enjoy taking responsibility and a variety of tasks. You will accompany our customers through the entire customer journey – from first contact, through system demos and implementation projects, to ongoing support – delivering personal, reliable and high‑quality service.
Responsibilities
Sales support: conduct technical system demos and discovery sessions to demonstrate how Spektrix solutions meet customers’ business needs; support the sales cycle with prospecting, lead qualification and participation in tenders.
Implementation management: guide onboarding and system implementation projects from contract signing to go‑live; create realistic project schedules, ensure high system adoption through active communication, coordinate internal and external stakeholders and prepare customers for long‑term success.
Client support: serve as the primary contact for all DACH customers on support requests, from everyday application questions to consulting projects; supported by our global client‑success teams.
Market representation & stakeholder management: act as Spektrix ambassador in the DACH region, at industry events and in direct contact with interested parties and partners; collaborate closely with global teams to deliver a seamless professional experience.
Market analysis & feedback: contribute to the optimisation of Spektrix for the DACH market by documenting local requirements (e.g., payment providers, tax regulations, culture‑specific workflows) and forwarding insights to product and development teams.
Operational excellence: maintain high data integrity standards by accurately capturing all sales activities and project milestones in internal systems (e.g., HubSpot) and performing regular updates for internal stakeholders.
Requirements
Entrepreneurial mindset: you are an independent, proactive individual with a growth mindset who thrives in a market‑introduction phase.
Technical affinity: you are a system person with deep understanding of complex software; you have experience with ticketing, CRM or marketing software and enjoy data mapping and technical troubleshooting.
Strategic problem solving: you can manage multiple priorities, addressing urgent issues while ensuring continued progress on significant long‑term projects.
Experience: ideally you have experience in the arts and culture sector or ticketing industry in Germany, Austria or Switzerland, or a strong interest in the field.
Languages: native‑level German and professional‑level English (spoken and written).
Benefits
Spektrix offers a competitive and generous benefits package tailored to your country of residence and aligned with our high global standards for employee wellbeing.
Equal Opportunities
Spektrix is an equal‑opportunity employer. We recruit regardless of race, religion, gender, gender identity, sexual orientation, age or disability and look to employ from a wide range of backgrounds and experiences. We are committed to creating an inclusive work environment where everyone is supported in delivering their best work.
Additional Information
Please note: all interviews will be conducted in English. This role requires proficiency in English and fluency in German. Please submit your application in English.
All legitimate communications from Spektrix will come only from "@spektrix.com" or "@pin-point.email" email domains. Avoid sharing personal details with any other email addresses.
#J-18808-Ljbffr
Business Development & Solutions Specialist – DACH Region (Germany, Austria & Switzerland)
Location
Remote – resident in Germany or Austria required. The role is primarily home office but requires flexibility for regular travel to customers, industry events and occasional meetings at our headquarters in London.
About the Company
Spektrix is an international company with over 250 creative artists, problem‑solvers and technology enthusiasts. Our mission is to help arts and culture organisations succeed through modern technology and outstanding customer care. We offer a cloud‑based platform that combines ticketing, CRM, marketing and fundraising into an integrated solution, supported by dedicated customer success and expert consulting. We are a market leader in the UK and Canada and are expanding rapidly in the USA, Australia and the DACH region.
About the Role
As a founding member of the new Spektrix DACH team, you will work at the intersection of sales, implementation and long‑term customer success. You will represent Spektrix to prospective customers, partners and stakeholders across Germany, Austria and Switzerland.
This position is ideal for resilient and driven individuals who enjoy taking responsibility and a variety of tasks. You will accompany our customers through the entire customer journey – from first contact, through system demos and implementation projects, to ongoing support – delivering personal, reliable and high‑quality service.
Responsibilities
Sales support: conduct technical system demos and discovery sessions to demonstrate how Spektrix solutions meet customers’ business needs; support the sales cycle with prospecting, lead qualification and participation in tenders.
Implementation management: guide onboarding and system implementation projects from contract signing to go‑live; create realistic project schedules, ensure high system adoption through active communication, coordinate internal and external stakeholders and prepare customers for long‑term success.
Client support: serve as the primary contact for all DACH customers on support requests, from everyday application questions to consulting projects; supported by our global client‑success teams.
Market representation & stakeholder management: act as Spektrix ambassador in the DACH region, at industry events and in direct contact with interested parties and partners; collaborate closely with global teams to deliver a seamless professional experience.
Market analysis & feedback: contribute to the optimisation of Spektrix for the DACH market by documenting local requirements (e.g., payment providers, tax regulations, culture‑specific workflows) and forwarding insights to product and development teams.
Operational excellence: maintain high data integrity standards by accurately capturing all sales activities and project milestones in internal systems (e.g., HubSpot) and performing regular updates for internal stakeholders.
Requirements
Entrepreneurial mindset: you are an independent, proactive individual with a growth mindset who thrives in a market‑introduction phase.
Technical affinity: you are a system person with deep understanding of complex software; you have experience with ticketing, CRM or marketing software and enjoy data mapping and technical troubleshooting.
Strategic problem solving: you can manage multiple priorities, addressing urgent issues while ensuring continued progress on significant long‑term projects.
Experience: ideally you have experience in the arts and culture sector or ticketing industry in Germany, Austria or Switzerland, or a strong interest in the field.
Languages: native‑level German and professional‑level English (spoken and written).
Benefits
Spektrix offers a competitive and generous benefits package tailored to your country of residence and aligned with our high global standards for employee wellbeing.
Equal Opportunities
Spektrix is an equal‑opportunity employer. We recruit regardless of race, religion, gender, gender identity, sexual orientation, age or disability and look to employ from a wide range of backgrounds and experiences. We are committed to creating an inclusive work environment where everyone is supported in delivering their best work.
Additional Information
Please note: all interviews will be conducted in English. This role requires proficiency in English and fluency in German. Please submit your application in English.
All legitimate communications from Spektrix will come only from "@spektrix.com" or "@pin-point.email" email domains. Avoid sharing personal details with any other email addresses.
#J-18808-Ljbffr