Janel Group is hiring: Air Import Coordinator in Schaumburg

The Janel Group Air Import Coordinator for the Air Import team. This role is responsible for handling the end-to-end process of inbound air shipments. This role ensures all shipments are processed efficiently, compliantly, and delivered on time while maintaining strong communication with customers, agents, airlines, and internal teams.
PRIMARY RESPONSIBILITIES
Shipment Management

Handle air import files from pre-alert through final delivery

Review shipping documents (HAWB/MAWB, commercial invoice, packing list)

Track and monitor shipments to ensure timely arrival and delivery

Customer & Agent Communication

Act as the main point of contact for customers and overseas agents

Provide shipment updates, arrival notices, and delivery coordination

Resolve issues proactively (delays, airline problems, documentation gaps)

Airline & Warehouse Coordination

Arrange cargo release with airlines and ground handlers

Coordinate with warehouses/CFS for handling and transfers

Schedule final delivery with trucking companies

Prepare and verify billing (freight, duties, handling, accessorial charges)

Ensure all charges are inputted / billed and files are closed properly

Upload and maintain documents in systems (e.g., CargoWise)

QUALIFICATIONS

Experience in air freight, logistics, or freight forwarding

Knowledge of import regulations and customs procedures

Cargowise Knowledge

Strong attention to detail and organizational skills

Ability to multitask in a fast-paced environment

Excellent communication and problem-solving skills

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