Motor Vehicle Program Coordinator- (Departmental Promotion) Job at Government of
Government of the Virgin Islands, Olympia, WA, United States
Overview
Under the general supervision of the Director, Bureau of Motor Vehicles or his/her designee, the Motor Vehicle Program Coordinator is responsible for coordinating, monitoring, and supporting the administration of motor vehicle programs and services within the Bureau of Motor Vehicles. The position ensures compliance with applicable laws, policies, and procedures governing vehicle registration, driver licensing, titling, and related services. Assists with the development of operational procedures, coordinates program activities, analyzes program performance, and serves as a liaison between internal divisions, government agencies, and the public to ensure efficient delivery of motor vehicle services.
Responsibilities
Work is reviewed through conferences, meetings, and reports for compliance with laws, regulations, and departmental policies.
Coordinates the planning, implementation, and monitoring of motor vehicle programs and initiatives.
Assists in developing policies, procedures, and operational guidelines related to motor vehicle services, including licensing, registration, and titling.
Monitors program operations to ensure compliance with established laws, regulations, and departmental policies.
Collects, reviews, and analyzes program data to assess effectiveness and recommend improvements.
Prepares reports, correspondence, and documentation related to program activities and performance.
Serves as a liaison between the Bureau of Motor Vehicles and other government agencies, stakeholders, and the public.
Assists in coordinating training and orientation for staff regarding new procedures, regulations, or system updates.
Responds to inquiries and resolves issues related to motor vehicle program operations.
Participates in program planning, budgeting support, and resource coordination.
Assists with implementation of new systems, technologies, or regulatory changes affecting motor vehicle services.
Supports quality control measures and ensures consistent application of policies and procedures across program areas.
Performs other related duties as assigned.
Qualifications
Bachelor’s degree in Business or Public Administration, Transportation Management, or related field in an accredited college or university.
OR High School Diploma or its equivalent from an accredited institution and four (4) years of experience in motor vehicle services, transportation programs, fleet management, or regulatory compliance.
FACTOR 1 - Knowledge Required by the Position
Knowledge of laws, regulations, and policies governing motor vehicle registration, licensing, and titling.
Knowledge of administrative and program coordination principles and practices.
Knowledge of government organizational procedures and public service operations.
Knowledge of data collection, analysis, and reporting techniques.
Knowledge of office management practices and modern office technology.
Knowledge of customer service principles and public relations practices.
Knowledge of fleet management software systems.
Skill in organizing, coordinating, and monitoring program activities.
Skill in preparing clear and concise reports, correspondence, and documentation.
Skill in problem solving and analyzing operational issues.
Ability to interpret and apply policies, regulations, and procedures.
Ability to communicate effectively both orally and in writing.
Ability to lift twenty-five pounds.
Ability to work collaboratively with staff, government officials, and the public.
Ability to manage multiple tasks and meet deadlines.
Ability to operate motor vehicles.
FACTOR 2 - Supervisory Controls
Work is supervised by the Director or his/her designee within the Bureau of Motor Vehicles. Work is assigned in terms of overall objectives, priorities, and deadlines. The Motor Vehicle Program Coordinator independently carries out assigned responsibilities, exercises judgment in coordinating program activities, and resolves routine issues in accordance with established procedures. Completed work is reviewed for effectiveness, accuracy, and compliance with established program goals and regulatory requirements.
FACTOR 3 - Guidelines
Guidelines include applicable motor vehicle laws, regulations, departmental policies, administrative procedures, and established operational manuals. The Motor Vehicle Program Coordinator must interpret and apply these guidelines to specific program situations. In situations where guidelines are incomplete or do not fully apply, the Motor Vehicle Program Coordinator uses judgment and initiative to determine appropriate actions and may recommend improvements to policies and procedures.
FACTOR 4 - Complexity
Work involves coordinating multiple administrative and operational activities related to motor vehicle programs. Assignments require analyzing program requirements, reviewing operational procedures, and resolving issues that may arise in program implementation. The Motor Vehicle Program Coordinator must evaluate information, determine appropriate courses of action, and ensure compliance with applicable laws and policies while maintaining efficient service delivery.
FACTOR 5 - Scope and Effect
The purpose of the work is to assess the effectiveness of motor vehicle programs and services provided by the Bureau of Motor Vehicles. Proper performance ensures compliance with regulatory requirements, improves service delivery to the public, and supports the overall mission of the Bureau. This contributes to the coordination and implementation of policies that impact internal operations and public access to motor vehicle services.
FACTOR 6 - Personal Contacts
Contacts are typically with Bureau of Motor Vehicles staff, other government agencies, law enforcement personnel, private organizations, and members of the public.
FACTOR 7 - Purpose of Contacts
Contacts are made to exchange information, coordinate program activities, resolve operational issues, provide guidance on procedures, and ensure compliance with applicable laws and regulations.
FACTOR 8 - Physical Demands
Work is primarily sedentary, but may require some standing, walking, moving, climbing, carrying, bending, reaching, handling, pushing, pulling and driving during daily tasks. May require occasional travel and must have the ability to sit for extended periods and use computer equipment.
FACTOR 9 - Work Environment
Work is performed in an office setting. Some travel is required for occasional field visits to inspection sites or fleet locations.
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Under the general supervision of the Director, Bureau of Motor Vehicles or his/her designee, the Motor Vehicle Program Coordinator is responsible for coordinating, monitoring, and supporting the administration of motor vehicle programs and services within the Bureau of Motor Vehicles. The position ensures compliance with applicable laws, policies, and procedures governing vehicle registration, driver licensing, titling, and related services. Assists with the development of operational procedures, coordinates program activities, analyzes program performance, and serves as a liaison between internal divisions, government agencies, and the public to ensure efficient delivery of motor vehicle services.
Responsibilities
Work is reviewed through conferences, meetings, and reports for compliance with laws, regulations, and departmental policies.
Coordinates the planning, implementation, and monitoring of motor vehicle programs and initiatives.
Assists in developing policies, procedures, and operational guidelines related to motor vehicle services, including licensing, registration, and titling.
Monitors program operations to ensure compliance with established laws, regulations, and departmental policies.
Collects, reviews, and analyzes program data to assess effectiveness and recommend improvements.
Prepares reports, correspondence, and documentation related to program activities and performance.
Serves as a liaison between the Bureau of Motor Vehicles and other government agencies, stakeholders, and the public.
Assists in coordinating training and orientation for staff regarding new procedures, regulations, or system updates.
Responds to inquiries and resolves issues related to motor vehicle program operations.
Participates in program planning, budgeting support, and resource coordination.
Assists with implementation of new systems, technologies, or regulatory changes affecting motor vehicle services.
Supports quality control measures and ensures consistent application of policies and procedures across program areas.
Performs other related duties as assigned.
Qualifications
Bachelor’s degree in Business or Public Administration, Transportation Management, or related field in an accredited college or university.
OR High School Diploma or its equivalent from an accredited institution and four (4) years of experience in motor vehicle services, transportation programs, fleet management, or regulatory compliance.
FACTOR 1 - Knowledge Required by the Position
Knowledge of laws, regulations, and policies governing motor vehicle registration, licensing, and titling.
Knowledge of administrative and program coordination principles and practices.
Knowledge of government organizational procedures and public service operations.
Knowledge of data collection, analysis, and reporting techniques.
Knowledge of office management practices and modern office technology.
Knowledge of customer service principles and public relations practices.
Knowledge of fleet management software systems.
Skill in organizing, coordinating, and monitoring program activities.
Skill in preparing clear and concise reports, correspondence, and documentation.
Skill in problem solving and analyzing operational issues.
Ability to interpret and apply policies, regulations, and procedures.
Ability to communicate effectively both orally and in writing.
Ability to lift twenty-five pounds.
Ability to work collaboratively with staff, government officials, and the public.
Ability to manage multiple tasks and meet deadlines.
Ability to operate motor vehicles.
FACTOR 2 - Supervisory Controls
Work is supervised by the Director or his/her designee within the Bureau of Motor Vehicles. Work is assigned in terms of overall objectives, priorities, and deadlines. The Motor Vehicle Program Coordinator independently carries out assigned responsibilities, exercises judgment in coordinating program activities, and resolves routine issues in accordance with established procedures. Completed work is reviewed for effectiveness, accuracy, and compliance with established program goals and regulatory requirements.
FACTOR 3 - Guidelines
Guidelines include applicable motor vehicle laws, regulations, departmental policies, administrative procedures, and established operational manuals. The Motor Vehicle Program Coordinator must interpret and apply these guidelines to specific program situations. In situations where guidelines are incomplete or do not fully apply, the Motor Vehicle Program Coordinator uses judgment and initiative to determine appropriate actions and may recommend improvements to policies and procedures.
FACTOR 4 - Complexity
Work involves coordinating multiple administrative and operational activities related to motor vehicle programs. Assignments require analyzing program requirements, reviewing operational procedures, and resolving issues that may arise in program implementation. The Motor Vehicle Program Coordinator must evaluate information, determine appropriate courses of action, and ensure compliance with applicable laws and policies while maintaining efficient service delivery.
FACTOR 5 - Scope and Effect
The purpose of the work is to assess the effectiveness of motor vehicle programs and services provided by the Bureau of Motor Vehicles. Proper performance ensures compliance with regulatory requirements, improves service delivery to the public, and supports the overall mission of the Bureau. This contributes to the coordination and implementation of policies that impact internal operations and public access to motor vehicle services.
FACTOR 6 - Personal Contacts
Contacts are typically with Bureau of Motor Vehicles staff, other government agencies, law enforcement personnel, private organizations, and members of the public.
FACTOR 7 - Purpose of Contacts
Contacts are made to exchange information, coordinate program activities, resolve operational issues, provide guidance on procedures, and ensure compliance with applicable laws and regulations.
FACTOR 8 - Physical Demands
Work is primarily sedentary, but may require some standing, walking, moving, climbing, carrying, bending, reaching, handling, pushing, pulling and driving during daily tasks. May require occasional travel and must have the ability to sit for extended periods and use computer equipment.
FACTOR 9 - Work Environment
Work is performed in an office setting. Some travel is required for occasional field visits to inspection sites or fleet locations.
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