Waitstaff
The Westin Resort Guam, Simi Valley, CA, United States
The Westin Resort Guam, 105 Gun Beach Road, Tumon, Guam, United States of America
Job Description
Posted Thursday, October 16, 2025 at 9:00 AM
Waitstaff
Position Purpose
Supervise the employees of the Guest Service Department by delegating job assignments and managing the work environment to ensure maximum efficiency while maintaining service standards.
Essential Job Functions
Customer Service
Greet all guests upon arrival. Welcome guest by name when she/he is a repeat customer
Attend to guest's response or complaints when possible and appropriate; when inappropriate inform supervisor or appropriate person of request and follow up to ensure it was resolved. Assist in taking reservations and seating guests when necessary
Interact in a courteous and professional manner with all guests, staff and community members
Respond in a courteous, professional and rapid manner in order to resolve all guest and staff difficulties
Functions
Complete assigned side work including but not limited to folding napkins, cleaning and filling salt, pepper and sugar, polishing silver and glassware before service
Maintain and monitor freshness of products served including but not limited to butter, milk, and coffee
Accept and record orders. Assist guest with any questions regarding food preparation and beverage service
Present food and beverages to guests in the manner prescribed by hotel standards
Ensure all tables and chairs are in good repair and arranged properly for specific functions. Inspect all equipment. Report any problems to appropriate personnel. Follow up to ensure correction of any problems
Ensure tables are set to the specific standards
Utilize computer to record, update and place orders, generate and close check
Present accurate check for payment when requested or at end of meal. Accept payment for services rendered and input payment into computer
Maintain safety and cleanliness of workstation. Ensure work area meets standards set at completion of shift including but not limited to replenishing silverware and linen
Transport dirty dishes to dishwasher area when necessary
Other
Other duties may be assigned as needed
Attend training sessions as set out by the Westin Resort to ensure continued personal development
Required Knowledge and Skills
Exceptional oral communication skills to ensure ability to negotiate and persuade guests and staff to achieve results beneficial to hotel operations
Ability to focus and maintain attention to tasks despite frequent stressful, emergency, critical or unusual interruptions
Ability to memorize, recollect and quickly retrieve dates, names, times, and other data
Ability to converse calmly with irate guests, superiors and subordinates in intense emotional situations
Ability to answer phones quickly, clearly, and professionally
Ability to maintain staff and guest confidentiality at all times
Interpret and comply with a variety of instructions furnished in written, oral, diagrammatic or schedule form
Ability to operate computerized order systems
Must be able to understand and comply with safety precautions in the use of chemicals
Must be able to apply common sense to follow instructions, make decisions with minimal supervision, and prioritize tasks to maintain service standards
Must convey a positive image of self and the hotel
Requires good verbal and written communication skills
Knowledge and ability to set up and disassemble linens, tables, china, flatware, and glassware to conform to hotel standards
Required Education and Experience
High school or equivalent education required
Special Position Requirements
All employees must maintain a neat, clean, and well‑groomed appearance
Must obtain and maintain a health certificate during employment
Must obtain and maintain an ABC license during employment
Preferred Education and Experience
Minimum one year of customer service experience within the hotel, leisure, or retail sector preferred
Ability to converse in two or more languages preferred
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. The job description is subject to change at any time.
The Westin Resort Guam is an equal opportunity affirmative action employer and selects individuals best matched for the job based upon job‑related qualifications regardless of gender, race, color, religion, creed, sex, sexual orientation, age, national origin, pregnancy, ancestry, marital status, veteran status, disability, handicap, citizenship status or any other status or characteristic protected by law.
The Westin Resort Guam, 105 Gun Beach Road, Tumon, Guam, United States of America
#J-18808-Ljbffr
Job Description
Posted Thursday, October 16, 2025 at 9:00 AM
Waitstaff
Position Purpose
Supervise the employees of the Guest Service Department by delegating job assignments and managing the work environment to ensure maximum efficiency while maintaining service standards.
Essential Job Functions
Customer Service
Greet all guests upon arrival. Welcome guest by name when she/he is a repeat customer
Attend to guest's response or complaints when possible and appropriate; when inappropriate inform supervisor or appropriate person of request and follow up to ensure it was resolved. Assist in taking reservations and seating guests when necessary
Interact in a courteous and professional manner with all guests, staff and community members
Respond in a courteous, professional and rapid manner in order to resolve all guest and staff difficulties
Functions
Complete assigned side work including but not limited to folding napkins, cleaning and filling salt, pepper and sugar, polishing silver and glassware before service
Maintain and monitor freshness of products served including but not limited to butter, milk, and coffee
Accept and record orders. Assist guest with any questions regarding food preparation and beverage service
Present food and beverages to guests in the manner prescribed by hotel standards
Ensure all tables and chairs are in good repair and arranged properly for specific functions. Inspect all equipment. Report any problems to appropriate personnel. Follow up to ensure correction of any problems
Ensure tables are set to the specific standards
Utilize computer to record, update and place orders, generate and close check
Present accurate check for payment when requested or at end of meal. Accept payment for services rendered and input payment into computer
Maintain safety and cleanliness of workstation. Ensure work area meets standards set at completion of shift including but not limited to replenishing silverware and linen
Transport dirty dishes to dishwasher area when necessary
Other
Other duties may be assigned as needed
Attend training sessions as set out by the Westin Resort to ensure continued personal development
Required Knowledge and Skills
Exceptional oral communication skills to ensure ability to negotiate and persuade guests and staff to achieve results beneficial to hotel operations
Ability to focus and maintain attention to tasks despite frequent stressful, emergency, critical or unusual interruptions
Ability to memorize, recollect and quickly retrieve dates, names, times, and other data
Ability to converse calmly with irate guests, superiors and subordinates in intense emotional situations
Ability to answer phones quickly, clearly, and professionally
Ability to maintain staff and guest confidentiality at all times
Interpret and comply with a variety of instructions furnished in written, oral, diagrammatic or schedule form
Ability to operate computerized order systems
Must be able to understand and comply with safety precautions in the use of chemicals
Must be able to apply common sense to follow instructions, make decisions with minimal supervision, and prioritize tasks to maintain service standards
Must convey a positive image of self and the hotel
Requires good verbal and written communication skills
Knowledge and ability to set up and disassemble linens, tables, china, flatware, and glassware to conform to hotel standards
Required Education and Experience
High school or equivalent education required
Special Position Requirements
All employees must maintain a neat, clean, and well‑groomed appearance
Must obtain and maintain a health certificate during employment
Must obtain and maintain an ABC license during employment
Preferred Education and Experience
Minimum one year of customer service experience within the hotel, leisure, or retail sector preferred
Ability to converse in two or more languages preferred
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. The job description is subject to change at any time.
The Westin Resort Guam is an equal opportunity affirmative action employer and selects individuals best matched for the job based upon job‑related qualifications regardless of gender, race, color, religion, creed, sex, sexual orientation, age, national origin, pregnancy, ancestry, marital status, veteran status, disability, handicap, citizenship status or any other status or characteristic protected by law.
The Westin Resort Guam, 105 Gun Beach Road, Tumon, Guam, United States of America
#J-18808-Ljbffr