Client Relations Associate- Service Industry Welcome Job at Lykos Capital Inc. i

We are currently hiring entry-level individuals with customer service, restaurant, retail, or hospitality backgrounds for the Client Relations Associate position. We have found that candidates working in these fields of customer service are very easy to train into our Client Relations Associate position. We specialize in areas of customer renewal, customer retention, and customer acquisition, and this all requires the ability to confidently interact with people. SUMMARY: The Client Relations Associate is responsible for the accurate and professional exchange of information on daily business activities between customers and our clients. A Client Relations Associate is a key interface with the customer and plays a pivotal role in the success of this relationship. ESSENTIAL DUTIES AND RESPONSIBILITIES: Deliver Exceptional Customer Experiences: Leverage interpersonal skills from hospitality and retail to provide courteous, personalized, and timely service to all customers, ensuring their needs are met efficiently. Resolve Customer Inquiries: Utilize problem-solving abilities to handle customer questions, concerns, and complaints with patience and professionalism in a fast-paced, dynamic environment. Maintain Product Knowledge: Apply product expertise to offer relevant solutions to enhance customer satisfaction. Handle High-Pressure Situations: Demonstrate the ability to stay composed and maintain excellent service. Foster Positive Relationships: Build and maintain strong customer relationships by delivering friendly and empathetic service Upsell and Promote Products: Utilize sales techniques learned in retail or restaurants to upsell or cross-sell products and services based on customer needs, helping to increase company revenue. Collaborate with Team Members: Work effectively with team members to ensure seamless customer service Provide Follow-Up Support: Ensure customer satisfaction by offering follow-up assistance and additional support, applying the same dedication to service that made you successful in hospitality or retail. EDUCATION AND/OR EXPERIENCE: 1-2 years of experience in a customer-facing role, preferably in hospitality, retail, or restaurant industries. Ability to communicate effectively with customers and team members, with a friendly and professional demeanor. Proven ability to resolve customer issues quickly and effectively, particularly in high-pressure situations. Demonstrated ability to manage multiple tasks and prioritize in fast-paced environments, drawing from experience in high-traffic settings like restaurants or retail. Strong organizational skills with a focus on accuracy, whether processing transactions or providing detailed product information. Familiarity with upselling techniques and a track record of increasing sales or improving customer satisfaction in prior roles. Ability to work collaboratively with others, contributing to a positive and productive work environment.

In Summary: A Client Relations Associate is a key interface with the customer and plays a pivotal role in the success of this relationship . We are hiring entry-level individuals with customer service, restaurant, retail, or hospitality backgrounds . We have found that candidates working in these fields of customer service are very easy to train .

En Español: Actualmente estamos contratando individuos de nivel inicial con antecedentes en servicio al cliente, restaurante, comercio minorista o hospitalidad para el puesto de Asesor de Relaciones con los Clientes. Hemos encontrado que los candidatos que trabajan en estos campos del Servicio al Cliente son muy fáciles de entrenar en nuestro puesto de Asociado de Relación con los clientes. Nos especializamos en áreas de renovación de clientes, retención de usuarios y adquisición de consumidores, y todo esto requiere la capacidad de interactuar con confianza con las personas. RESUMENTE: La situación de relaciones con clientes es responsable del intercambio preciso y profesional de información sobre las actividades comerciales diarias entre los clientes y nuestros clientes. Un asociado de relación con los clientes es una interfaz clave con el cliente y juega un papel fundamental en el éxito de esta relación. Fortalecer relaciones positivas: Construir y mantener fuertes relaciones con los clientes mediante la prestación de un servicio amigable y empático Upsell and Promote Products: Utilice técnicas de ventas aprendidas en el comercio minorista o restaurantes para vender productos y servicios basados en las necesidades del cliente, ayudando a aumentar los ingresos de la empresa. Colaborar con miembros del equipo: Trabajar eficazmente con los miembros del grupo para garantizar un servicio al cliente sin interrupciones Proveer soporte de seguimiento: Garantizar la satisfacción del cliente ofreciendo asistencia de follow-up y apoyo adicional, aplicando la misma dedicación al servicio que lo hizo exitoso en hospitalidad o venta al por menor. EDUCACIÓN Y/O EXPERIENCIA: 1-2 años de experiencia en una función orientada al cliente, preferiblemente en industria hotelera, retail o restauración. Capacidad para comunicarse efectivamente con clientes y socios del equipo, con habilidades amistosas y rápidas. Pruebando capacidad para resolver problemas detallados y eficaces de gestión de transacciones del cliente en situaciones adicionales, mejorando su comportamiento y enfocarse en múltiples tareas como la atención al cliente. Capacidad para trabajar en colaboración con otros, contribuyendo a un entorno de trabajo positivo y productivo.