Community Manager (LIHTC) - Admiral Pointe
Franklin Group, Newport News, VA, United States
Job Title
Community Manager - LIHTC EXPERIENCE REQUIRED
Supervisor
Senior Community Manager/Portfolio Manager/VP of Community Operations
FLSA Status
Exempt (Salary)
Job Summary
Responsible for the operational and financial aspects of a community and meeting company goals in those areas. Results are achieved by facilitating the optimum performance of the community in areas such as personnel management, leasing, collections, resident services, maintenance, revenue enhancement, capital improvements, information reporting and compliance with all applicable laws and company policies.
Essential Duties and Responsibilities
Operating the community within the financial guidelines and approved budget.
Ensure rents are collected when due, and monies are posted in a timely manner. Issue 5‑day notices (Pay or Quit) and evictions.
Must work one weekend a month, preferably the first weekend.
Perform physical inspections of the community and verify condition of vacant apartments. Coordinate with maintenance staff to ensure timely recondition of apartments after move‑out.
Direct supervision of the office staff and maintenance supervisor; indirect supervision of maintenance operations including technicians, grounds, and housekeeping.
Knowledge of Fair Housing Laws.
Responsible for interviewing, hiring, and onboarding all community team members. Order maintenance uniforms and ID badges.
Ensure a professional appearance and behavior at all times for self and team members.
Manage inventory and ordering of all necessary administrative supplies and equipment for office staff.
Ensure thorough knowledge, implementation, and enforcement of all company policies and procedures so all personnel across departments operate within regulations.
Supervise leasing through office staff, ensuring use of effective sales techniques and methods.
Approve and submit invoices for payment through Nexus.
Ensure all personnel respond to resident requests or complaints in a timely, efficient, and courteous manner.
Generate and analyze reports such as leasing trends, financial performance and projections, and occupancy verifications.
Design and maintain a resident retention program, such as a resident referral program or social activities.
Ensure all personnel operate within OSHA standards and company safety policies.
Report any unusual extraordinary circumstances regarding residents or the community.
Pursue educational opportunities and self‑improvement for personal growth and development.
Supervisory Responsibilities
Directly supervises one or more team members in the office and/or maintenance teams. Carries out responsibilities in accordance with the organization’s policies and applicable laws: interviewing, hiring and training team members; planning, assigning and directing work; appraising performance; rewarding and disciplining; addressing complaints and resolving problems.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Education and/or Experience
High school diploma or GED; or three to five years related experience and/or training; or an equivalent combination of education and experience. LIHTC EXPERIENCE REQUIRED.
Communication and Presentation Skills
Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, or governmental regulations. Ability to prepare reports and business correspondence. Effectively present information, respond to questions from managers, residents, customers, and the public; present information to one‑on‑one and small groups.
Leadership and Staff Development
Experience managing a diverse workforce. Ability to manage conflict, provide direction, and drive business results by managing staff performance.
Analytical and Mathematical Skills
Ability to add, subtract, multiply and divide; calculate discounts, interest, commissions, proportions, percentages; apply to practical situations. Work with probability and statistical inference. Analyze basic operating statements and identify unusual trends, ratios, and variances.
Problem Solving Skills
Ability to make and implement decisions under risk and/or uncertainty.
Reasoning Ability
Apply common sense to carry out detailed but simple written or oral instructions. Deal with problems involving few concrete variables in standardized situations.
Certificates, Licenses, Designations
Certified Apartment Manager (CAM) or Resident Apartment Manager (RAM) designations are highly recommended. Fair Housing must be completed within 1 day of hire. Preventing Sexual Harassment, Workplace Harassment and Drug Free Workplace courses must be completed within 7 days of hire.
Physical Demands
Regularly required to use hands to finger, handle, or feel; talk or hear. Frequently required to stand, walk and sit. Occasionally required to reach with hands and arms; climb or balance; stoop, kneel, crouch or crawl. Promptly lift and/or move up to 10 pounds. Specific vision abilities: close vision, distance vision, color vision, peripheral vision, depth perception, ability to adjust focus.
Corporate Integrity
All team members expected to act professionally: treat others with respect, value diversity, support team and community goals, follow company policies and procedures, foster company core values.
Franklin Group is an Equal Opportunity Employer.
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Community Manager - LIHTC EXPERIENCE REQUIRED
Supervisor
Senior Community Manager/Portfolio Manager/VP of Community Operations
FLSA Status
Exempt (Salary)
Job Summary
Responsible for the operational and financial aspects of a community and meeting company goals in those areas. Results are achieved by facilitating the optimum performance of the community in areas such as personnel management, leasing, collections, resident services, maintenance, revenue enhancement, capital improvements, information reporting and compliance with all applicable laws and company policies.
Essential Duties and Responsibilities
Operating the community within the financial guidelines and approved budget.
Ensure rents are collected when due, and monies are posted in a timely manner. Issue 5‑day notices (Pay or Quit) and evictions.
Must work one weekend a month, preferably the first weekend.
Perform physical inspections of the community and verify condition of vacant apartments. Coordinate with maintenance staff to ensure timely recondition of apartments after move‑out.
Direct supervision of the office staff and maintenance supervisor; indirect supervision of maintenance operations including technicians, grounds, and housekeeping.
Knowledge of Fair Housing Laws.
Responsible for interviewing, hiring, and onboarding all community team members. Order maintenance uniforms and ID badges.
Ensure a professional appearance and behavior at all times for self and team members.
Manage inventory and ordering of all necessary administrative supplies and equipment for office staff.
Ensure thorough knowledge, implementation, and enforcement of all company policies and procedures so all personnel across departments operate within regulations.
Supervise leasing through office staff, ensuring use of effective sales techniques and methods.
Approve and submit invoices for payment through Nexus.
Ensure all personnel respond to resident requests or complaints in a timely, efficient, and courteous manner.
Generate and analyze reports such as leasing trends, financial performance and projections, and occupancy verifications.
Design and maintain a resident retention program, such as a resident referral program or social activities.
Ensure all personnel operate within OSHA standards and company safety policies.
Report any unusual extraordinary circumstances regarding residents or the community.
Pursue educational opportunities and self‑improvement for personal growth and development.
Supervisory Responsibilities
Directly supervises one or more team members in the office and/or maintenance teams. Carries out responsibilities in accordance with the organization’s policies and applicable laws: interviewing, hiring and training team members; planning, assigning and directing work; appraising performance; rewarding and disciplining; addressing complaints and resolving problems.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Education and/or Experience
High school diploma or GED; or three to five years related experience and/or training; or an equivalent combination of education and experience. LIHTC EXPERIENCE REQUIRED.
Communication and Presentation Skills
Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, or governmental regulations. Ability to prepare reports and business correspondence. Effectively present information, respond to questions from managers, residents, customers, and the public; present information to one‑on‑one and small groups.
Leadership and Staff Development
Experience managing a diverse workforce. Ability to manage conflict, provide direction, and drive business results by managing staff performance.
Analytical and Mathematical Skills
Ability to add, subtract, multiply and divide; calculate discounts, interest, commissions, proportions, percentages; apply to practical situations. Work with probability and statistical inference. Analyze basic operating statements and identify unusual trends, ratios, and variances.
Problem Solving Skills
Ability to make and implement decisions under risk and/or uncertainty.
Reasoning Ability
Apply common sense to carry out detailed but simple written or oral instructions. Deal with problems involving few concrete variables in standardized situations.
Certificates, Licenses, Designations
Certified Apartment Manager (CAM) or Resident Apartment Manager (RAM) designations are highly recommended. Fair Housing must be completed within 1 day of hire. Preventing Sexual Harassment, Workplace Harassment and Drug Free Workplace courses must be completed within 7 days of hire.
Physical Demands
Regularly required to use hands to finger, handle, or feel; talk or hear. Frequently required to stand, walk and sit. Occasionally required to reach with hands and arms; climb or balance; stoop, kneel, crouch or crawl. Promptly lift and/or move up to 10 pounds. Specific vision abilities: close vision, distance vision, color vision, peripheral vision, depth perception, ability to adjust focus.
Corporate Integrity
All team members expected to act professionally: treat others with respect, value diversity, support team and community goals, follow company policies and procedures, foster company core values.
Franklin Group is an Equal Opportunity Employer.
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