Bailey's Fine Jewelry is hiring: Jewelry Studio Manager in Raleigh
Bailey's Fine Jewelry, Raleigh, NC, United States
The Jewelry Studio Manager is responsible for overseeing all operations within the Repair and Design Studio, ensuring optimal workflow, exceptional craftsmanship, on-time delivery, and a best-in-class customer experience. This leader will manage a team consisting of six bench jewelers, three custom jewelers, one watchmaker, one watch apprentice, six jewelry repair and design consultants, and one out-repair coordinator. The manager ensures the studio maintains Bailey’s standards of quality, service, and operational efficiency.
Team Management & Leadership
Supervise and support a team of jewelers, designers, consultants, and watch technicians to deliver superior craftsmanship and service.
Oversee onboarding and continued development of new team members, including those transferring from other locations.
Conduct regular training sessions for both jewelers and consultants to ensure product knowledge, service excellence, and technical expertise.
Execute and evaluate jeweler bench tests as part of the hiring and development process.
Create and manage career development programs to advance the skill levels of studio staff.
Operations & Workflow
Manage and prioritize daily workflow for all repair and custom design jobs, ensuring timely completion and communication.
Maintain rigorous quality control, ensuring all work aligns with Bailey’s high standards before client delivery.
Monitor productivity and performance metrics for jewelers and consultants; produce and review regular reports.
Ensure all jobs are logged, tracked, and communicated appropriately across internal systems.
Studio & Equipment Maintenance
Uphold and enforce bench sweep and cleanliness standards in the studio at all times.
Oversee the studio's equipment maintenance schedule, including coordinating service and repairs with outside vendors when necessary.
Recommend new equipment, tools, or resources that improve quality or efficiency, while remaining costeffective.
Client Service & Support
Ensure repair and design consultants are accurately quoting and explaining service options at the counter using Geller pricing guidelines.
Resolve escalated client service issues with professionalism and a solutionsfocused approach.
Act as a subject matter expert in repair and custom service options to support frontofhouse sales and clienteling teams.
Strategic Improvements
Proactively identify and implement improvements in workflow, resource allocation, pricing structures, and supply costs.
Suggest and execute costsaving initiatives and alternative sourcing for tools, supplies, and equipment.
Collaborate crossfunctionally to support initiatives in sales, merchandising, and client experience.
Qualifications
5+ years experience in jewelry repair, design, or studio management within a luxury or highvolume environment.
Deep understanding of jewelry and watch repair processes, materials, and equipment.
Proven leadership experience with a track record of team development and operational excellence.
Strong understanding of the Geller Book and repair pricing strategy.
Excellent organizational skills with the ability to manage multiple priorities and deadlines.
Customer service mindset with strong problemsolving and communication abilities.
Experience evaluating bench test performance preferred.
Working Conditions
Studiobased leadership role requiring fulltime, onsite presence.
Some travel between store locations may be required for training, onboarding, or support
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Team Management & Leadership
Supervise and support a team of jewelers, designers, consultants, and watch technicians to deliver superior craftsmanship and service.
Oversee onboarding and continued development of new team members, including those transferring from other locations.
Conduct regular training sessions for both jewelers and consultants to ensure product knowledge, service excellence, and technical expertise.
Execute and evaluate jeweler bench tests as part of the hiring and development process.
Create and manage career development programs to advance the skill levels of studio staff.
Operations & Workflow
Manage and prioritize daily workflow for all repair and custom design jobs, ensuring timely completion and communication.
Maintain rigorous quality control, ensuring all work aligns with Bailey’s high standards before client delivery.
Monitor productivity and performance metrics for jewelers and consultants; produce and review regular reports.
Ensure all jobs are logged, tracked, and communicated appropriately across internal systems.
Studio & Equipment Maintenance
Uphold and enforce bench sweep and cleanliness standards in the studio at all times.
Oversee the studio's equipment maintenance schedule, including coordinating service and repairs with outside vendors when necessary.
Recommend new equipment, tools, or resources that improve quality or efficiency, while remaining costeffective.
Client Service & Support
Ensure repair and design consultants are accurately quoting and explaining service options at the counter using Geller pricing guidelines.
Resolve escalated client service issues with professionalism and a solutionsfocused approach.
Act as a subject matter expert in repair and custom service options to support frontofhouse sales and clienteling teams.
Strategic Improvements
Proactively identify and implement improvements in workflow, resource allocation, pricing structures, and supply costs.
Suggest and execute costsaving initiatives and alternative sourcing for tools, supplies, and equipment.
Collaborate crossfunctionally to support initiatives in sales, merchandising, and client experience.
Qualifications
5+ years experience in jewelry repair, design, or studio management within a luxury or highvolume environment.
Deep understanding of jewelry and watch repair processes, materials, and equipment.
Proven leadership experience with a track record of team development and operational excellence.
Strong understanding of the Geller Book and repair pricing strategy.
Excellent organizational skills with the ability to manage multiple priorities and deadlines.
Customer service mindset with strong problemsolving and communication abilities.
Experience evaluating bench test performance preferred.
Working Conditions
Studiobased leadership role requiring fulltime, onsite presence.
Some travel between store locations may be required for training, onboarding, or support
#J-18808-Ljbffr