Service Contracts Administrator
Southland Industries, Pflugerville, TX, United States
Overview
Position Summary: Provides administrative support relevant to service contract administration. Interacts effectively and respectfully with customers.
Responsibilities
Enters service contracts into system. Ensures each customer’s account information is correctly updated and entered.
Schedules and documents tasks for assigned service contracts. Follows up on recommendations and ticket completion, coordinates any purchased materials or subcontracts as required.
Identifies and coordinates open and upcoming work with team supervisors. Monitors schedule and reports as appropriate. Sends out reports on completed work on a timely basis.
Monitors work performed against contract terms, communicates with customers to ensure work performed meets expectations, escalates to supervisor as needed.
Ensures that records and systems are updated, and contract agreements are filed properly.
Prepares and distributes invoices to customers on a timely basis. Monitors customer accounts for payment and assist with collection of payment as needed.
Responds to customer inquiries or concerns. Resolves or escalates as appropriate.
Supports contract renewal process. Communicates upcoming renewals and document renewals.
Performs additional tasks in support of the service administration team as needed.
Qualifications
High School Diploma or equivalent
Two (2) years of relevant experience
Knowledge, Skills and Abilities:
List no more than six (6) essential KSAs, including system-relevant technical skills.
Knowledge of service process
Good organizational skills and attention to details
Good verbal and written communication skills
Good customer service skills and ability to resolve issues
Proficient in Microsoft Office
Benefits
As a 100% employee-owned company, we offer a comprehensive benefits package for you and your family:
401(k) plan with 50% company match (no cap) and immediate 100% vesting
Medical, dental, and vision insurance (100% paid for employee)
Annual bonus program based upon performance, achievement, and company profitability
Term life, AD&D insurance, and voluntary life insurance
Disability income protection insurance
Pre-tax flexible spending plans (health and dependent care)
Paid parental leave
Paid holidays, vacation, and personal time
Training/professional development opportunities and company-paid memberships for professional associations and licenses
Wellness benefits
About Southland Industries
As one of the nation’s largest MEP companies, Southland Industries is built on the foundation of great people. Since 1949, we have put our people first, enabling growth, professional achievement, and innovation. If you want to join a fast-paced environment where you’re engaged, challenged, and valued, apply now to join our dynamic team.
To learn more about careers at Southland, explore our career opportunities, follow us on social media, and check out our website.
Southland Industries and all its subsidiaries are an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing our employees with a safe work environment free of discrimination and harassment. All employment decisions at Southland Industries are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, gender, national origin, ancestry, age, disability, medical condition, marital status, family care or medical leave status, veteran status, or any other status protected by the laws or regulations in the locations where we operate. Southland Industries will not tolerate discrimination or harassment based on any of these characteristics.
Contingent Employment: All employment offers are contingent upon successful drug tests, background checks, and professional reference checks. Roles that include driving as an essential job duty will be required to have a successful Motor Vehicle Record check (MVR). We are not able to offer sponsorship of employment at this time.
External Agency Announcement: Its Southland Industries\' policy not to accept candidate submissions from recruiting agencies without an active and authorized work order. Candidate ownership can only be established after a bona fide work order is issued by a member of the Southland Industries Talent Acquisition team and the candidate is appropriately submitted through our Applicant Tracking System (ATS).
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Position Summary: Provides administrative support relevant to service contract administration. Interacts effectively and respectfully with customers.
Responsibilities
Enters service contracts into system. Ensures each customer’s account information is correctly updated and entered.
Schedules and documents tasks for assigned service contracts. Follows up on recommendations and ticket completion, coordinates any purchased materials or subcontracts as required.
Identifies and coordinates open and upcoming work with team supervisors. Monitors schedule and reports as appropriate. Sends out reports on completed work on a timely basis.
Monitors work performed against contract terms, communicates with customers to ensure work performed meets expectations, escalates to supervisor as needed.
Ensures that records and systems are updated, and contract agreements are filed properly.
Prepares and distributes invoices to customers on a timely basis. Monitors customer accounts for payment and assist with collection of payment as needed.
Responds to customer inquiries or concerns. Resolves or escalates as appropriate.
Supports contract renewal process. Communicates upcoming renewals and document renewals.
Performs additional tasks in support of the service administration team as needed.
Qualifications
High School Diploma or equivalent
Two (2) years of relevant experience
Knowledge, Skills and Abilities:
List no more than six (6) essential KSAs, including system-relevant technical skills.
Knowledge of service process
Good organizational skills and attention to details
Good verbal and written communication skills
Good customer service skills and ability to resolve issues
Proficient in Microsoft Office
Benefits
As a 100% employee-owned company, we offer a comprehensive benefits package for you and your family:
401(k) plan with 50% company match (no cap) and immediate 100% vesting
Medical, dental, and vision insurance (100% paid for employee)
Annual bonus program based upon performance, achievement, and company profitability
Term life, AD&D insurance, and voluntary life insurance
Disability income protection insurance
Pre-tax flexible spending plans (health and dependent care)
Paid parental leave
Paid holidays, vacation, and personal time
Training/professional development opportunities and company-paid memberships for professional associations and licenses
Wellness benefits
About Southland Industries
As one of the nation’s largest MEP companies, Southland Industries is built on the foundation of great people. Since 1949, we have put our people first, enabling growth, professional achievement, and innovation. If you want to join a fast-paced environment where you’re engaged, challenged, and valued, apply now to join our dynamic team.
To learn more about careers at Southland, explore our career opportunities, follow us on social media, and check out our website.
Southland Industries and all its subsidiaries are an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing our employees with a safe work environment free of discrimination and harassment. All employment decisions at Southland Industries are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, gender, national origin, ancestry, age, disability, medical condition, marital status, family care or medical leave status, veteran status, or any other status protected by the laws or regulations in the locations where we operate. Southland Industries will not tolerate discrimination or harassment based on any of these characteristics.
Contingent Employment: All employment offers are contingent upon successful drug tests, background checks, and professional reference checks. Roles that include driving as an essential job duty will be required to have a successful Motor Vehicle Record check (MVR). We are not able to offer sponsorship of employment at this time.
External Agency Announcement: Its Southland Industries\' policy not to accept candidate submissions from recruiting agencies without an active and authorized work order. Candidate ownership can only be established after a bona fide work order is issued by a member of the Southland Industries Talent Acquisition team and the candidate is appropriately submitted through our Applicant Tracking System (ATS).
#J-18808-Ljbffr