Guest Experience Host - Providence Marriott Downtown
Meyer Jabara Hotels, Providence, RI, United States
Guest Experience Host - Providence Marriott Downtown
Providence, RI 02904, USA
Overview
Providence Marriott Downtown is looking to add multiple enthusiastic and outgoing Front Desk Associates to join the team. Must have morning availability. The property offers top pay in the Providence market, free meals, free parking and hotel benefits including discounted rooms and discounted food.
Job Description
Meyer Jabara Hotels has distinguished itself as an employer of choice, attracting innovative and talented industry professionals who deliver exceptional results. Our Associates are encouraged to reach their fullest potential by delivering a differentiated experience to our guests and an exceptional bottom-line.
Job Title
Front Desk Associate / Guest Experience Host
Interested applicants should send cover letter and resume to:
ProvidenceMarriottHR@marriottprovidence.com
Position Summary
The main functions of the Guest Experience Host are to ensure prompt, efficient, and courteous check-in and check-out of guests. Communicate effectively with team members, vendors and guests. Maintain a welcoming attitude and respond to all service questions and requests. Safeguard the hotel’s guests and assets by following the hotel’s policies and procedures. Collect monies for services rendered during a guest stay and assist with guest needs.
Experience & Education
1 to 2 years of experience in a hotel or related field preferred
High School diploma or equivalent required
College course work in related field helpful
Previous customer service experience strongly preferred
Ability to work with computer, credit card authorization machine, projector, copier, scanner, office equipment, telephone, two-way radio
Ability to work with Microsoft Office products and various software programs
Physical Requirements
Light work requiring up to 20 pounds of force occasionally, and up to 10 pounds frequently or constantly
Ability to work under variable temperatures and noise levels
Near vision; ability to see details at close range
Ability to bend, stretch, twist, or reach with body and arms
Must be able to stand and/or walk for lengthy periods
Essential Duties & Functions
Approach all encounters with guests and employees in a friendly, service-oriented manner
Maintain regular attendance as required by scheduling
Maintain high standards of personal appearance and grooming
Comply with hotel policies and procedures to ensure safe and efficient operations
Positively interact with hotel guests
Check guests in and out of the hotel
Confirm payment method at check-in and obtain full payment at check-out
Log all requests and confirm completion
Direct guests to daily functions within the hotel
Review PMS inventory and house count for availability and rates
Book reservations for day of arrival or future stays
Balance and prepare individual paperwork for closing shift
Balance bank daily
Maintain and market special guest programs
Take and deliver messages
Be familiar with guest privacy
Run copies and charge guests as needed
Send faxes and charge as needed
Run daily arrival report and annotate guest reservations or special requests
Review changes in Policy and Procedure
Distribute faxes, packages, and mail to guest services for delivery, or inform guest of receipt
Stock and clean work space for next shift
Distribute billing reports to hotel outlets
Prepare key check inventory
Block bus tours and notify Housekeeping
Keep immediate supervisors fully informed of all challenges or matters requiring attention
Additional Information
One Orms Street, Providence, Rhode Island, 02904, USA
Managed by Meyer Jabara Hotels: https://www.meyerjabarahotels.com
The difference between being a good business and an amazing business can be found in the company's footprints made by giving back and serving others. Community relationships matter to the team at Meyer Jabara.
#J-18808-Ljbffr
Providence, RI 02904, USA
Overview
Providence Marriott Downtown is looking to add multiple enthusiastic and outgoing Front Desk Associates to join the team. Must have morning availability. The property offers top pay in the Providence market, free meals, free parking and hotel benefits including discounted rooms and discounted food.
Job Description
Meyer Jabara Hotels has distinguished itself as an employer of choice, attracting innovative and talented industry professionals who deliver exceptional results. Our Associates are encouraged to reach their fullest potential by delivering a differentiated experience to our guests and an exceptional bottom-line.
Job Title
Front Desk Associate / Guest Experience Host
Interested applicants should send cover letter and resume to:
ProvidenceMarriottHR@marriottprovidence.com
Position Summary
The main functions of the Guest Experience Host are to ensure prompt, efficient, and courteous check-in and check-out of guests. Communicate effectively with team members, vendors and guests. Maintain a welcoming attitude and respond to all service questions and requests. Safeguard the hotel’s guests and assets by following the hotel’s policies and procedures. Collect monies for services rendered during a guest stay and assist with guest needs.
Experience & Education
1 to 2 years of experience in a hotel or related field preferred
High School diploma or equivalent required
College course work in related field helpful
Previous customer service experience strongly preferred
Ability to work with computer, credit card authorization machine, projector, copier, scanner, office equipment, telephone, two-way radio
Ability to work with Microsoft Office products and various software programs
Physical Requirements
Light work requiring up to 20 pounds of force occasionally, and up to 10 pounds frequently or constantly
Ability to work under variable temperatures and noise levels
Near vision; ability to see details at close range
Ability to bend, stretch, twist, or reach with body and arms
Must be able to stand and/or walk for lengthy periods
Essential Duties & Functions
Approach all encounters with guests and employees in a friendly, service-oriented manner
Maintain regular attendance as required by scheduling
Maintain high standards of personal appearance and grooming
Comply with hotel policies and procedures to ensure safe and efficient operations
Positively interact with hotel guests
Check guests in and out of the hotel
Confirm payment method at check-in and obtain full payment at check-out
Log all requests and confirm completion
Direct guests to daily functions within the hotel
Review PMS inventory and house count for availability and rates
Book reservations for day of arrival or future stays
Balance and prepare individual paperwork for closing shift
Balance bank daily
Maintain and market special guest programs
Take and deliver messages
Be familiar with guest privacy
Run copies and charge guests as needed
Send faxes and charge as needed
Run daily arrival report and annotate guest reservations or special requests
Review changes in Policy and Procedure
Distribute faxes, packages, and mail to guest services for delivery, or inform guest of receipt
Stock and clean work space for next shift
Distribute billing reports to hotel outlets
Prepare key check inventory
Block bus tours and notify Housekeeping
Keep immediate supervisors fully informed of all challenges or matters requiring attention
Additional Information
One Orms Street, Providence, Rhode Island, 02904, USA
Managed by Meyer Jabara Hotels: https://www.meyerjabarahotels.com
The difference between being a good business and an amazing business can be found in the company's footprints made by giving back and serving others. Community relationships matter to the team at Meyer Jabara.
#J-18808-Ljbffr