Front Desk Clerk- Hilton Ocala
Meyer Jabara Hotels, Ocala, FL, United States
Meyer Jabara Hotels has distinguished itself as an employer of choice, attracting innovative and talented industry professionals who deliver exceptional results. Our Associates are encouraged to reach their fullest potential by delivering a differentiated experience to our guests and an exceptional bottom-line.
Front Desk Agent
Hilton Ocala | Ocala, FL
Why Meyer Jabara Hotels & Hilton Ocala
Meyer Jabara Hotels has distinguished itself as an employer of choice, attracting innovative and talented hospitality professionals who consistently deliver exceptional results. Our Associates are encouraged to reach their fullest potential by creating a differentiated guest experience while driving outstanding bottom-line performance.
Do you have the
J Quality ?
Learn more about what makes Meyer Jabara Hotels different:
https://www.youtube.com/watch?v=qAGd0FhBqJs&feature=youtu.be
Hilton Ocala is one of four Meyer Jabara properties in Florida. Our beautiful full-service hotel is committed to creating memorable guest experiences while fostering a positive, inclusive, and engaging environment for our associates.
Relocation assistance not available
Position Overview
The
Front Desk Agent (Guest Service Agent)
is responsible for ensuring exceptional guest satisfaction while maximizing hotel revenue. This role serves as the first and last point of contact for guests and plays a vital role in delivering a welcoming, efficient, and professional guest experience through check-in, check-out, and attentive coordination of hotel services.
Key Responsibilities
Greet guests promptly and register guests in and out of the hotel in a courteous and efficient manner
Upsell guest rooms and hotel services in accordance with brand and property standards
Process guest payments accurately and balance cash drawers at the end of shifts
Handle all incoming phone calls using established greeting standards
Book guest reservations and sell rooms to walk-in guests
Prepare for and assist with group arrivals and departures
Maintain daily front office logs and complete shift paperwork
Anticipate guest needs, listen to concerns, and resolve complaints courteously and professionally
Escalate guest issues to a Manager or Supervisor when necessary
Promote, explain, and enroll guests in the Hilton Honors program
Maintain up-to-date information regarding room availability, guest messages, and reservations using hotel systems such as KIPSU
Review Front Office logbooks, SALT scores, TripAdvisor alerts, and CRM reports to ensure timely follow-up on guest feedback and requests
Notify management of incidents that may impact guest service or hotel operations
Perform other related duties as assigned
Qualifications
High school diploma or equivalent required
Fluency in English (reading, writing, and speaking) required
Second language skills a plus
Previous customer service experience preferred
Previous hotel front desk or brand experience preferred
Strong interpersonal, communication, and problem-solving skills
Ability to work flexible schedules including evenings, weekends, and holidays
Ability to handle cash and operate standard front desk equipment and systems
Work Environment
Primary work location is the hotel lobby/front desk
Frequent interaction with guests, hotel leadership, and other departments
Fast-paced hospitality environment requiring professionalism and adaptability
Physical Requirements
Ability to stand and walk for extended periods
Frequent bending, reaching, handling, and use of hands/fingers
Ability to lift, carry, push, and pull items up to approximately 20-50 pounds
Ability to perform essential job functions with or without reasonable accommodation
Our Total Compensation Package Includes
Medical, dental, and vision insurance
401(k) retirement plan
Dining and travel Hilton Team Member discounts
Meyer Jabara Hotels travel discounts
Discount programs and special offers from business partners
Additional associate perks
And so much more
How to Apply
Qualified candidates are encouraged to apply online or submit a resume highlighting relevant customer service or hospitality experience.
Additional Employment Requirements
Hilton Ocala utilizes E-Verify to remain compliant with all federal, state, and local employment eligibility laws
Employment is contingent upon successful completion of a background check
Hilton Ocala is an Equal Opportunity Employer
The difference between being a good business and an amazing business can be found in the company's footprints made by giving back and serving others. Community relationships matter to the team at Meyer Jabara.
Front Desk Agent
Hilton Ocala | Ocala, FL
Why Meyer Jabara Hotels & Hilton Ocala
Meyer Jabara Hotels has distinguished itself as an employer of choice, attracting innovative and talented hospitality professionals who consistently deliver exceptional results. Our Associates are encouraged to reach their fullest potential by creating a differentiated guest experience while driving outstanding bottom-line performance.
Do you have the
J Quality ?
Learn more about what makes Meyer Jabara Hotels different:
https://www.youtube.com/watch?v=qAGd0FhBqJs&feature=youtu.be
Hilton Ocala is one of four Meyer Jabara properties in Florida. Our beautiful full-service hotel is committed to creating memorable guest experiences while fostering a positive, inclusive, and engaging environment for our associates.
Relocation assistance not available
Position Overview
The
Front Desk Agent (Guest Service Agent)
is responsible for ensuring exceptional guest satisfaction while maximizing hotel revenue. This role serves as the first and last point of contact for guests and plays a vital role in delivering a welcoming, efficient, and professional guest experience through check-in, check-out, and attentive coordination of hotel services.
Key Responsibilities
Greet guests promptly and register guests in and out of the hotel in a courteous and efficient manner
Upsell guest rooms and hotel services in accordance with brand and property standards
Process guest payments accurately and balance cash drawers at the end of shifts
Handle all incoming phone calls using established greeting standards
Book guest reservations and sell rooms to walk-in guests
Prepare for and assist with group arrivals and departures
Maintain daily front office logs and complete shift paperwork
Anticipate guest needs, listen to concerns, and resolve complaints courteously and professionally
Escalate guest issues to a Manager or Supervisor when necessary
Promote, explain, and enroll guests in the Hilton Honors program
Maintain up-to-date information regarding room availability, guest messages, and reservations using hotel systems such as KIPSU
Review Front Office logbooks, SALT scores, TripAdvisor alerts, and CRM reports to ensure timely follow-up on guest feedback and requests
Notify management of incidents that may impact guest service or hotel operations
Perform other related duties as assigned
Qualifications
High school diploma or equivalent required
Fluency in English (reading, writing, and speaking) required
Second language skills a plus
Previous customer service experience preferred
Previous hotel front desk or brand experience preferred
Strong interpersonal, communication, and problem-solving skills
Ability to work flexible schedules including evenings, weekends, and holidays
Ability to handle cash and operate standard front desk equipment and systems
Work Environment
Primary work location is the hotel lobby/front desk
Frequent interaction with guests, hotel leadership, and other departments
Fast-paced hospitality environment requiring professionalism and adaptability
Physical Requirements
Ability to stand and walk for extended periods
Frequent bending, reaching, handling, and use of hands/fingers
Ability to lift, carry, push, and pull items up to approximately 20-50 pounds
Ability to perform essential job functions with or without reasonable accommodation
Our Total Compensation Package Includes
Medical, dental, and vision insurance
401(k) retirement plan
Dining and travel Hilton Team Member discounts
Meyer Jabara Hotels travel discounts
Discount programs and special offers from business partners
Additional associate perks
And so much more
How to Apply
Qualified candidates are encouraged to apply online or submit a resume highlighting relevant customer service or hospitality experience.
Additional Employment Requirements
Hilton Ocala utilizes E-Verify to remain compliant with all federal, state, and local employment eligibility laws
Employment is contingent upon successful completion of a background check
Hilton Ocala is an Equal Opportunity Employer
The difference between being a good business and an amazing business can be found in the company's footprints made by giving back and serving others. Community relationships matter to the team at Meyer Jabara.