Visitor Experience Communications Specialist
Cincinnati Zoo & Botanical Garden, Cincinnati, OH, United States
Overview
Visitor Experience Communications Specialist (VECS) – The Cincinnati Zoo & Botanical Garden is looking for enthusiastic individuals who want to make a difference by creating genuine moments with visitors and members. The Visitor Experience team engages with guests daily, providing information to enhance visits via phone, email, or in person, and addressing questions or concerns about visit feedback.
Our core values emphasize collaborative relationships, positivity and energy, pride, passion and ownership, accountability, mutual trust and respect, and progressive thinking. If this excites you, we’d love for you to join our team!
Job Responsibilities
Provide the best possible experience for all visitors via phone, email, survey, social media reviews, or in-person communication
Become familiar with membership levels, ticket packages, and other guest engagement opportunities to provide tailored information and maximize zoo visits
Accurately process membership and ticket transactions
Follow data entry protocols to maintain an accurate and concise member database
Answer phone calls and emails regarding memberships, ticket sales/exchanges, and general Zoo questions to inform visitors and address concerns
Ensure consistent communication with the Visitor Experience team
Stay up to date on processes and communicate changes or inefficiencies
Review, organize, and fulfill appropriate donation requests
Receive, track, organize, and appropriately handle Lost & Found items
Track, sort, and deliver data requests as necessary
Assess and resolve concerns related to Digital Pass Portal maintenance
Assist Onsite Ticketing Operations by covering breaks, managing inventories, updating logs, and supporting daily needs
Note: Employees in this position are expected to sit for a majority of the shift but may move around the Zoo, including front-line locations
Key Details
Employment is seasonal
on-benefited; hours vary between 15–30 hours per week per season, not exceeding an annual average of 30 hours per week
Pay rate: $14.75/hour
Flexible availability preferred; minimum of one full weekend day plus 3–4 full weekdays; Sundays availability preferred
Shift times vary 8am–11pm; availability 9:30am–5:00pm preferred
Candidates must be at least 18 years of age on the date of application
Previous POS system experience preferred; proficiency with Gateway Ticketing and Member Pass Portal systems
Previous call center and/or data entry experience preferred
Proficiency in Microsoft Office Suite preferred
Employment contingent upon passing post-offer, pre-employment drug screen and background check
Key Perks & Benefits
Pay for Performance & PTO opportunities
Flexible scheduling (college & retiree friendly) with opportunities for many hours
Zoo access for you and complimentary Zoo tickets for friends and family
Zoo and area discounts
Incentive programs and employee engagement opportunities
Fun, engaging work environment and positive team culture
Free Metro Bus Pass for duration of employment
Personal and professional development opportunities
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
#J-18808-Ljbffr
Visitor Experience Communications Specialist (VECS) – The Cincinnati Zoo & Botanical Garden is looking for enthusiastic individuals who want to make a difference by creating genuine moments with visitors and members. The Visitor Experience team engages with guests daily, providing information to enhance visits via phone, email, or in person, and addressing questions or concerns about visit feedback.
Our core values emphasize collaborative relationships, positivity and energy, pride, passion and ownership, accountability, mutual trust and respect, and progressive thinking. If this excites you, we’d love for you to join our team!
Job Responsibilities
Provide the best possible experience for all visitors via phone, email, survey, social media reviews, or in-person communication
Become familiar with membership levels, ticket packages, and other guest engagement opportunities to provide tailored information and maximize zoo visits
Accurately process membership and ticket transactions
Follow data entry protocols to maintain an accurate and concise member database
Answer phone calls and emails regarding memberships, ticket sales/exchanges, and general Zoo questions to inform visitors and address concerns
Ensure consistent communication with the Visitor Experience team
Stay up to date on processes and communicate changes or inefficiencies
Review, organize, and fulfill appropriate donation requests
Receive, track, organize, and appropriately handle Lost & Found items
Track, sort, and deliver data requests as necessary
Assess and resolve concerns related to Digital Pass Portal maintenance
Assist Onsite Ticketing Operations by covering breaks, managing inventories, updating logs, and supporting daily needs
Note: Employees in this position are expected to sit for a majority of the shift but may move around the Zoo, including front-line locations
Key Details
Employment is seasonal
on-benefited; hours vary between 15–30 hours per week per season, not exceeding an annual average of 30 hours per week
Pay rate: $14.75/hour
Flexible availability preferred; minimum of one full weekend day plus 3–4 full weekdays; Sundays availability preferred
Shift times vary 8am–11pm; availability 9:30am–5:00pm preferred
Candidates must be at least 18 years of age on the date of application
Previous POS system experience preferred; proficiency with Gateway Ticketing and Member Pass Portal systems
Previous call center and/or data entry experience preferred
Proficiency in Microsoft Office Suite preferred
Employment contingent upon passing post-offer, pre-employment drug screen and background check
Key Perks & Benefits
Pay for Performance & PTO opportunities
Flexible scheduling (college & retiree friendly) with opportunities for many hours
Zoo access for you and complimentary Zoo tickets for friends and family
Zoo and area discounts
Incentive programs and employee engagement opportunities
Fun, engaging work environment and positive team culture
Free Metro Bus Pass for duration of employment
Personal and professional development opportunities
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
#J-18808-Ljbffr