Technical Support Specialist
Nexarideexpress, Houston, TX, United States
About the job Technical Support Specialist
We are seeking a skilled Technical Support Specialist to join our team.
The successful candidate will be responsible for delivering exceptional customer service and technical support across a range of communication services. This will involve installing and repairing services, resolving technical issues, and providing education to customers on product usage and maintenance.
Responsibilities
Demonstrate a strong work ethic and commitment to delivering high-quality results
Apply critical thinking and technical skills to resolve complex technical issues
Install and repair services using equipment such as modems, fiber optic cables, routers, switches, ONTs, and MDUs
Collaborate with dispatch and foreman teams to prioritize tasks and manage resources effectively
Provide excellent customer service and education on product usage, setup, and maintenance
Maintain accurate records of inventory equipment and materials used for installations and repairs
Qualifications
High school diploma or equivalent required; associate degree in a technical field or relevant experience preferred
Valid driver's license and clean driving record required
Telecom and network data certifications preferred but not required
Benefits
Competitive salary and comprehensive benefits package
Opportunities for career advancement and professional growth
On-site training program to ensure technicians are well-prepared for their responsibilities
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We are seeking a skilled Technical Support Specialist to join our team.
The successful candidate will be responsible for delivering exceptional customer service and technical support across a range of communication services. This will involve installing and repairing services, resolving technical issues, and providing education to customers on product usage and maintenance.
Responsibilities
Demonstrate a strong work ethic and commitment to delivering high-quality results
Apply critical thinking and technical skills to resolve complex technical issues
Install and repair services using equipment such as modems, fiber optic cables, routers, switches, ONTs, and MDUs
Collaborate with dispatch and foreman teams to prioritize tasks and manage resources effectively
Provide excellent customer service and education on product usage, setup, and maintenance
Maintain accurate records of inventory equipment and materials used for installations and repairs
Qualifications
High school diploma or equivalent required; associate degree in a technical field or relevant experience preferred
Valid driver's license and clean driving record required
Telecom and network data certifications preferred but not required
Benefits
Competitive salary and comprehensive benefits package
Opportunities for career advancement and professional growth
On-site training program to ensure technicians are well-prepared for their responsibilities
#J-18808-Ljbffr