Appointment Scheduler/Registrar- Walk-In
Elkhart Clinic, Elkhart, IN, United States
Registration / Scheduler
Reports To: Registration Manager Effective: 5-1-2024 Status: Full Time Revised: 5-1-2024
Job Summary:
The senior scheduler is responsible for registering and scheduling patients. Exceptional customer service for both internal and external customers is essential to this role. The Sr. Scheduler is the subject matter expert for scheduling and registration processes.
Duties and Responsibilities:
Responsible for scheduling all physician orders, new referrals, and schedules patients for return appointments on a daily basis.
Checks patients in for appointments and confirms insurance.
May perform preauthorization for appointments, labs, or procedures.
Faxes or scans patient information as needed.
Schedules any changes or corrections per MD orders in EMR
Adheres to all HIPAA, PHI, and CMS compliance requirements.
Analyzes processes and provides recommendation for improvements.
Is SME for EMR for office staff.
Trains newly hired staff in scheduling and / or registration procedures
Required Skills and Abilities:
Demonstrate a high level of multi-tasking skills in a fast-paced environment
Ability to provide and demonstrate compassionate customer service.
Effectively demonstrate communicate with a diverse group of people
Mastery of medical terminology
Able to navigate and demonstrate interpersonal relationships successfully.
Positive attitude and a strong work ethic
Tech savvy
Train others with measurable outcomes
Education and Experience:
High school diploma or equivalent required
Associates degree, certification or additional educational experience preferred
3-5 years' experience in a scheduling or registrar position required.
Scheduler, MA or medical reception experience required.
Physical, Mental Demands/Working Environment:
Note: Reasonable accommodations may be made for individuals with disabilities to perform essential functions of this position
General Activity - Number of Hours
None - 1 -4 - 4-8 - 8-12
Drive - x
Sit - x
Stand - x
Walk - x
Up to 1/2 of shift - 1/2 or more of shift
Motion
Bend - x
Squat - x
Crawl - x
Climb - x
Reach - x
Lift - x
Carry - x
Push - x
Pull - x
Twist - x
Turn - x
Use of Hands and Feet
Right Hand - x
Left Hand - x
Right Foot - x
Left Foot - x
Weight Lifted/Force Exerted
Up to 10 lbs.
Up to 25 lbs.
Up to 50 lbs. - x
Up to 100 lbs.
More than 100 lbs.
Body Fluid Exposure - Yes - No
Mental Demands
Yes - No
Attention Span - X
Concentration - X
Conceptualization - X
Influence People - x
Memory - X
Patience - X
Problem Solving - X
Relate to Others - x
Working Environment
Indoor - x
Outdoor - x
High Temperatures - x
Low Temperatures - x
Loud Noise - x
Fumes - x
Confined Areas - x
Radiation Area - x
Other Physical Demands:
None
Other Working Conditions:
None
Supervisory Responsibilities:
None
Disclaimer:
Elkhart Clinic does not discriminate based on race, color, religion, sex, sexual orientation, age, national origin, marital status, citizenship, physical or mental disability, or veteran status. The above job description is intended to describe the general nature and level of work being performed by people assigned to this job. The list is not intended to be an all-exhaustive list of responsibilities and duties required and may include other duties as assigned.
Reports To: Registration Manager Effective: 5-1-2024 Status: Full Time Revised: 5-1-2024
Job Summary:
The senior scheduler is responsible for registering and scheduling patients. Exceptional customer service for both internal and external customers is essential to this role. The Sr. Scheduler is the subject matter expert for scheduling and registration processes.
Duties and Responsibilities:
Responsible for scheduling all physician orders, new referrals, and schedules patients for return appointments on a daily basis.
Checks patients in for appointments and confirms insurance.
May perform preauthorization for appointments, labs, or procedures.
Faxes or scans patient information as needed.
Schedules any changes or corrections per MD orders in EMR
Adheres to all HIPAA, PHI, and CMS compliance requirements.
Analyzes processes and provides recommendation for improvements.
Is SME for EMR for office staff.
Trains newly hired staff in scheduling and / or registration procedures
Required Skills and Abilities:
Demonstrate a high level of multi-tasking skills in a fast-paced environment
Ability to provide and demonstrate compassionate customer service.
Effectively demonstrate communicate with a diverse group of people
Mastery of medical terminology
Able to navigate and demonstrate interpersonal relationships successfully.
Positive attitude and a strong work ethic
Tech savvy
Train others with measurable outcomes
Education and Experience:
High school diploma or equivalent required
Associates degree, certification or additional educational experience preferred
3-5 years' experience in a scheduling or registrar position required.
Scheduler, MA or medical reception experience required.
Physical, Mental Demands/Working Environment:
Note: Reasonable accommodations may be made for individuals with disabilities to perform essential functions of this position
General Activity - Number of Hours
None - 1 -4 - 4-8 - 8-12
Drive - x
Sit - x
Stand - x
Walk - x
Up to 1/2 of shift - 1/2 or more of shift
Motion
Bend - x
Squat - x
Crawl - x
Climb - x
Reach - x
Lift - x
Carry - x
Push - x
Pull - x
Twist - x
Turn - x
Use of Hands and Feet
Right Hand - x
Left Hand - x
Right Foot - x
Left Foot - x
Weight Lifted/Force Exerted
Up to 10 lbs.
Up to 25 lbs.
Up to 50 lbs. - x
Up to 100 lbs.
More than 100 lbs.
Body Fluid Exposure - Yes - No
Mental Demands
Yes - No
Attention Span - X
Concentration - X
Conceptualization - X
Influence People - x
Memory - X
Patience - X
Problem Solving - X
Relate to Others - x
Working Environment
Indoor - x
Outdoor - x
High Temperatures - x
Low Temperatures - x
Loud Noise - x
Fumes - x
Confined Areas - x
Radiation Area - x
Other Physical Demands:
None
Other Working Conditions:
None
Supervisory Responsibilities:
None
Disclaimer:
Elkhart Clinic does not discriminate based on race, color, religion, sex, sexual orientation, age, national origin, marital status, citizenship, physical or mental disability, or veteran status. The above job description is intended to describe the general nature and level of work being performed by people assigned to this job. The list is not intended to be an all-exhaustive list of responsibilities and duties required and may include other duties as assigned.