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JOIN Soarion in 2026!!

We take care of our people: Joining Soarion Credit Union is the career move to make in 2026! Soarion Credit Union offers FREE Health and Dental Coverage for you as an employee, as well as a GENEROUS Paid Time Off (PTO) bank for rest and relaxation away from work! We also offer all paid days off for Federal holidays!

Role:

Reporting to the Member Experience Manager, the Member Engagement Advisor provides member service that exceeds our members' expectations, assists members with all aspects of member service while processing requests via telephone, chat, fax, and e-mail for account information and support, to perform transactions, and support the overall operations of the contact center. Identifies members' financial needs and offers Soarion Credit Union products and services to fulfill our members' needs.

Work Location:

This is an onsite position. Occasional remote work may be available for select positions and is subject to prior approval by management.

What you will be doing:

Handle a large volume of member contacts in an efficient manner.
Efficiently identify member needs, research issues, and provide first-call resolution by providing solutions.
Take ownership of member requests from initial contact through follow-up, if needed.
Identifies cross-sell opportunities and cross-sells services to members.
Meet daily qualitative and quantitative metrics for self and team to achieve all service, productivity, quality, and sales objectives.
Performs other job-related duties as assigned.

What you'll bring along:

A high school education or GED.
At least one year of similar or related experience.
Excellent interpersonal, organizational, and telephone etiquette skills. Strong workflow and communication skills (both written and oral).
Proficient with standard office equipment, MS software programs; familiarity with standard report programs.

We are Committed to Equal Opportunity.

Soarion Credit Union believes in equal opportunity for all and is committed to ensuring all individuals have an opportunity to apply for the positions that they are interested in and qualify for without regard to race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic. Our equal employment opportunity policy statement, pay transparency nondiscrimination agreement, and the Know Your Rights: Workplace Discrimination is Illegal Poster reaffirm this commitment.

Soarion Credit Union is also committed to providing reasonable accommodations to qualified individuals with a disability so that an individual can perform job-related duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact our Human Resources team at HumanResources@soarion.org.

PI960ae94fe743-37483-40389645

","shortDescription","

has proudly served our community since 1951. We are seeking a

Contact Center Associate

for our Melbourne Operations Center. The role involves representing SCCU to members, providing exceptional service via phone, fax, and mail, and cross‑selling SCCU products and services.

Contract Information
This is a six‑month contract‑to‑hire position. Multiple candidates are needed for first and second shift, with a shift differential for second shift positions.

Key Responsibilities

Handle member phone calls, faxes, and mail, responding promptly to inquiries and concerns while maintaining enthusiasm and professionalism.

Resolve member problems, research records, follow up on details, and report outcomes, providing creative solutions and turning call issues into opportunities to sustain profitable membership relationships.

Maintain current knowledge of SCCU lending and deposit account promotions, criteria, guidelines, procedures, and policies to provide accurate information and refer members appropriately to loans, mortgages, and deposit accounts.

Meet established call volume and wait‑time standards to ensure efficient call handling and quality service delivery.

Cross‑sell and promote SCCU products and services to potential and existing members through inbound inquiries or outbound calling programs, achieving personal sales goals and productivity standards.

Requirements

1–12 months of prior customer service experience, including at least 6 months in a call‑center environment.

High school diploma or equivalency required.

Bilingual fluency in English and Spanish required.

Compensation and Benefits

Starting salary: $22.18 – $23.48 per hour.

Eligible for one SCCU annual bonus.

Health, dental, and vision insurance; employee assistance program.

401(k) match (5%) with HSA match, and SCCU‑paid disability and life insurance.

Tuition reimbursement after one year of service.

20+ days of PTO, birthday PTO, and 11 federal holidays.

Exclusive member discounts on loans, credit cards, and SCCU accounts.

Work Schedule

First Shift: Monday–Friday 8 am‑6 pm, with Saturday rotation 9 am‑3 pm.

Second Shift: Monday–Friday 11 am‑8 pm, every Saturday 9 am‑5 pm, with a rotation day off during the week.

About Space Coast Credit Union
Space Coast Credit Union (SCCU) is a not‑for‑profit financial institution serving over 685,000 members and managing $9 billion in assets. With 67 branches across Florida’s east coast, we are the third‑largest credit union in the state. In 2025, we expanded into Orange County to better serve the East Orlando market. SCCU’s focus on member‑first principles, local decision‑making, and a collaborative team culture supports both member and team growth.

#J-18808-Ljbffr
","Space Coast Credit Union (SCCU)

has proudly served our community since 1951. We are seeking a

Contact Center Associate

f...","Contact Center Associate (Melbourne) Contract to Hire",[89],["B","3522368504"],"Work at Space Coast Credit Union","23 hours ago","/jobs/3522368504-contact-center-associate-melbourne-contract-to-hire","Melbourne, FL, United States","/jobs?keyword=Space+Coast+Credit+Union","/jobs?location=Melbourne%2C+FL%2C+United+States","/jobs?keyword=Contact+Center+Associate+%28Melbourne%29+Contract+to+Hire",{"_65":66,"_67":90,"_69":91,"_71":92,"_73":93},"Melbourne","Melbourne, FL, United States, 32935","FL","32935",["D",1777381200000],"East Texas Professional Credit Union","Overview
Acts as a liaison between the member and the credit union. Performs a broad variety of member service including opening and closing accounts. Responds to member inquiries regarding Credit Union services and performs a variety of account maintenance. Cross sells products and services.

Responsibilities

Opens all types of new deposit accounts offered by the Credit Union. Includes qualifying members for membership, interviewing members to determine needs, and processing requests via online system(s).

Services existing members accounts. Includes interviewing members to determine needs, processing requests via online system(s), completing account maintenance requests and appropriate forms, transferring funds, balancing accounts, and closing accounts.

Promotes credit union products and services based on member needs. Actively cross sells products and services.

Responds to member requests. Resolves member issues directly or coordinates resolution with appropriate ETPCU personnel.

Provides prompt, professional, courteous service in-person, via telephone and through electronic media, including e-mail as directed.

Develops and maintains comprehensive knowledge of all credit union products and services that are processed or promoted by Financial Service Representatives.

Develops and maintains comprehensive knowledge of all credit union policies and procedures, rules and regulations.

Contributes to productive, professional work environment through positive, courteous interactions with ETPCU personnel. Includes assisting other departments as directed and maintaining communication with management regarding area activities and challenges.

Safeguards member information by applying the highest level of confidentiality regarding member interactions with the Credit Union and securing all member information in public work areas.

Performs teller duties as directed. Includes cashing checks, receiving deposits and loan payments, and balancing cash drawer in teller area.

Attends all required meetings and training sessions.

Maintains a clean, professional work environment.

Performs other duties as assigned.

Qualifications

EDUCATION/CERTIFICATION : High school graduate or equivalent.

Required Knowledge : Thorough knowledge of member services and products provided.

Experience Required : One to three years of banking experience preferred.

Skills/Abilities : Excellent communication and public relations skills. Ability to operate related computer applications and business equipment including 10-key and telephone. Solid math and bookkeeping abilities.

#J-18808-Ljbffr
","Overview
Acts as a liaison between the member and the credit union. Performs a broad variety of member service including opening and closing ac...","Financial Service Representative",[107],["B","3516115373"],"Work at East Texas Professional Credit Union","/jobs/3516115373-financial-service-representative","Longview, TX, United States","/jobs?keyword=East+Texas+Professional+Credit+Union","/jobs?location=Longview%2C+TX%2C+United+States","/jobs?keyword=Financial+Service+Representative",{"_65":66,"_67":108,"_69":109,"_71":72,"_73":110},"Longview","Longview, TX, United States, 75606","75606",["D",1777280400000],"UT Federal Credit Union","Contact Center Consultant

Responsible for answering and responding to member inquiries received through the telephone contact center. Provides superior service to members and potential members via phone, mail, email, fax, or home banking. As the initial contact person, represents the credit union in a professional, courteous, and helpful manner. Provides prompt, professional and courteous support and assistance to members and credit union employees. The Contact Center Consultant does this by meeting the qualifications and performing the duties listed below.
Essential duties and responsibilities include the following. Other duties may be assigned.
Provides friendly, responsive service to all members; cultivates and maintains appropriate relationships with members and co-workers; abides by UT Federal Credit Union's Global and Departmental Service Standards and encourages teammates to do the same.
Manages complaints, resolves problems, and responds appropriately to contact center inquiries via phone, email, and other correspondence.
Demonstrates a thorough knowledge and understanding of credit union consumer products and services and related policies, procedures, rules, and regulations to accurately assist members with share and share draft accounts, certificates, loan products, credit and debit card services, online/mobile/telephone banking, wire transfers, direct deposits, payroll deductions, and other services as directed.
Demonstrates a basic knowledge and understanding of credit union business products and services and related policies, procedures, rules, and regulations.
Within established levels of authority, efficiently and accurately processes members' financial transactions and performs member account file maintenance.
Educates members on appropriate products and services to benefit the member and achieves referral and/or sales goals set forth by the credit union.
Maintains the highest level of confidentiality with all member information.
Appropriately mitigates risk through accurately completing member requests for stop payments and member disputes of unauthorized transactions.
Provides supports to other credit union employees in electronic interfaces, including online and mobile banking.
Efficiently and accurately performs beginning of day and end of day duties, such as balancing daily transactions.
Prepares and maintains reports, as assigned.
Actively participates in branch and all-staff meetings in order to maintain awareness of organizational issues and promotional campaigns; stays current on policies, procedures, and applicable regulations.
Attends training classes to continuously increase job knowledge and overall job performance in order to provide exceptional service to our members. Takes initiative for personal career development and seeks opportunities to learn new skills.
Performance standards:
Contact Center Consultants exhibit excellent communication skills by listening to members' needs and offering expert advice on products and services in a positive, friendly manner in order to build lasting relationships with members. Contact Center Consultants also exhibit patience and empathy and are responsive when dealing with members and employees. Successful Contact Center Consultants will be focused, well-organized individuals, with the ability to think on their feet. They will consistently achieve referral and/or sales goals by identifying products and services that meet member needs. Charisma, a team spirit, and the ability to work in a dynamic environment are essential. Contact Center Consultants are able to think creatively to find solutions and are motivated to take initiative as appropriate.
Minimum requirements:
Maintains the highest standards of ethical behavior.
Maintains a positive attitude with employees and members, and remains flexible while focused on accepted practices, policy, productivity and effectiveness.
Promotes awareness of the credit union mission and brand statement to the credit union membership.
Abides by the Service Standards established by the credit union.
Strong knowledge of financial products and services.
Demonstrated sales skills and ability to meet sales goals
Regular and predictable attendance.
Excellent verbal and written communication skills to communicate professionally.
Maintains a professional appearance in accordance with established dress code.
Technological skills and knowledge, including computer literacy.
Education/experience:
High school diploma (or GED); plus 6 months to two years' related experience in a customer/member service, financial institution, or sales environment; or an equivalent combination of education and experience.
Qualification requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Language skills:
Ability to read and interpret forms, account entries and transactions, credit union documents, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and construct basic correspondence to communicate professionally with members. Ability to speak effectively by telephone with members or other employees of organization.
Mathematical skills:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentages.
Reasoning ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving variables in situations. In certain circumstances, problem resolution may require considerable diplomacy while dealing with difficult people.
Physical demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit for extended periods; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must be able to speak and hear distinctly. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
The employee is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 30 lbs.
Work environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. All essential functions are performed in an office setting.
Temperatures in the climate-controlled office may fluctuate. Work area is sometimes noisy due to multiple phones and computer equipment. The noise level in the work environment is usually moderate. Work area may be cramped. Employee may not be able to easily leave work area unless for a scheduled break.
Mental demands:
The mental demands for this position include: the need to be alert to member needs, to be resourceful in solving member problems, and to be very precise when updating member accounts. The Contact Center Consultant must respond to an ever-changing volume of telephone calls during the workday and work week. The employee must be able to deal with people effectively under adverse and/or stressful conditions.
Thank you for your interest in joining UT Federal Credit Union. As part of our commitment to ensuring a safe and secure work environment, all offers of employment at UT Federal Credit Union are contingent upon the successful completion of a comprehensive background check.
The background check may include, but is not limited to, checks of your criminal record, employment history, educational credentials, credit history, motor vehicle record, and references. You may be required to provide additional information and complete further documentation to facilitate these checks.
By proceeding with this application, you hereby authorize UT Federal Credit Union and its designated agents and representatives to conduct such investigations and request such information as is necessary to evaluate your suitability for employment.
In the event that information from a consumer report obtained about you from a consumer reporting agency is used in whole or in part in making an adverse decision with regard to employment, you will be provided with a copy of the consumer report and a description in writing of your rights under the law.
Should there be any discrepancies or disputes regarding the information obtained during the background check, or should you otherwise wish to discuss the report's contents with us, you will have an opportunity to discuss and/or dispute the content with us before a final employment decision is made.
All information received during the background check process will be treated with the utmost confidentiality and sensitivity, in accordance with the law. It will be used solely for the purpose of evaluating your potential employment at UT Federal Credit Union.
Please complete the application if you understand and agree to the above-mentioned conditions. In doing so, you acknowledge that you have carefully read and understand this Disclosure and Authorization and authorize UT Federal Credit Union to obtain and/or its agent to obtain and furnish to the Credit Union information related to your background to be used for employment purposes.
","Contact Center Consultant

Responsible for answering and responding to member inquiries received through the telephone contact center. Prov...","Contact Center Consultant",[125],["B","3523371735"],"Work at UT Federal Credit Union","2 days ago","/jobs/3523371735-contact-center-consultant","Knoxville, TN, United States","/jobs?keyword=UT+Federal+Credit+Union","/jobs?location=Knoxville%2C+TN%2C+United+States","/jobs?keyword=Contact+Center+Consultant",{"_65":66,"_67":126,"_69":127,"_71":128,"_73":129},"Knoxville","Knoxville, TN, United States, 37955","TN","37955",["D",1777392000000],"Horizon Credit Union","Contact Center Representative

Responsible for presenting and explaining a basic number of credit union products and services to members and prospective members via telephone, correspondence or email. Assists and encourages members to utilize these products and services. This person requires an ability to communicate effectively and pleasantly with all prospective and current members and to represent the credit union positively and professionally. Able to perform Member Service Representative functions as needed.
Per prescribed methods and operating policies and established practice, the Contact Center Representative provides the following services by phone, fax, mail, internet, chat or email:
Researches and solves member questions, problems and complaints concerning credit union accounts
Cross-sells credit union products and services. Processes basic financial transactions for members including such functions as opening and closing of accounts, issuing checks, processing account transfers, issuing certificates and drafts, and processing stop payments and check orders. Mail correspondence, applications and information
Responds to routine member inquiry regarding the operation of accounts, access to services, account discrepancies, adding or reducing service features on various accounts, and assisting members
Operates computer to accurately post transactions, access account information, balance transactions, and generally update member account transactions and information
Assists members with information on safety deposit boxes, traveler's checks, money orders, IRA contributions and withdrawals and basic loan account questions
Provides information and troubleshooting support for Visa debit, credit and ATM cards
Assists members and credit union staff with E-services support.
Performs such other member service functions that might be needed from time to time and assists others in completing tasks and work assignments.
Keep all credit union member and employee-related business in the strictest confidence
Our individual contributor success competencies, coupled with our CORE Values, drive our ability to fulfill our Promise of \"Guiding members in the direction of their dreams\".
Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives. Readily takes action on challenges, without unnecessary planning
Instills Trust: Gains the confidence and trust of others through honesty, integrity, and authenticity
Communicates Effectively: Develops and delivers communications that convey a clear understanding of the unique needs of different audiences
Member Focused: Builds strong member relationships and delivers member-centric solutions, both internally and externally
Self-Development Focused: Actively seeks new ways to grow and be challenged using both formal and informal development
The statements in this job description are intended to describe the essential functions and minimum qualifications for this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required. Job descriptions are not intended nor do they create an employment contract and are subject to change at any time to accommodate business necessity. The Credit Union maintains its status as an at-will employer where applicable. In support of Horizon CU's goals employees may perform other duties as assigned and all employees are expected to:
Exemplify our CORE Values
Promote teamwork and collaboration
Provide our members with the highest quality service
The full pay range for this position across all the states in which we hire is $18.85-$26.39. The figures shown represent the minimum and maximum of the range for this role. Individual offers are made dependent upon a candidate's experience, education, and skill level.
We know there's more to life than just a job. Our benefits are designed to help support our employees and their well-being. Take a look at what we have to offer:
Medical, Dental, & Vision Insurance for full-time and reduced full-time employees & their families
Telemedicine for part-time employees
Paid Group Life and Disability Insurance
Employee Assistance Program
Tuition Reimbursement Program
401K Retirement Savings
Employer 401K Retirement Contributions & Matching upon eligibility
Discretionary Annual Incentive Bonus based on eligibility criteria
Paid Time Off per Full Calendar Year:
10 hours of PTO per month (prorated for reduced full-time and part-time)
Paid Birthday Holiday
2 Paid Wellness Days
Up to 24 hours of Paid Volunteer Time annually
11 Paid Holidays
And More!
High school diploma or general education degree (GED); one year's related experience and/or training; or equivalent combination of education and experience. Thorough knowledge of credit union's computer system for performing basic input/output tasks. Related work experience may substitute for education.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
Ability to operate CRT unit including input, output, and inquiry to member accounts and other account information required in the member service function.
Ability to operate standard office equipment and tools, such as personal computers, postage machines, fax machines, telephones, photocopiers, and typewriters.
Ability to accurately handle transactions speedily when dealing with members.
To perform the essential functions of this position an employee must be able to meet the following workplace demands: the ability to converse with others, detect sound, identify and detect objects, count, read, write, operate a computer, handle and feel objects, reach with hands/arms and be stationary and/or stand and/or move for long periods. Occasionally an employee will lift/pull/push and carry up to 25 to 50 pounds, stoop, kneel, crouch, crawl, climb and be able to maintain balance doing these activities. Position requires sound reasoning, good judgment and ability to apply knowledge toward work activities. The noise level is moderate and typical of a normal office environment. In accordance with the Americans with Disabilities Act, Horizon Credit Union will provide reasonable accommodation/s to qualified individuals with disabilities to perform essential functions, unless such accommodations would cause the employer an undue hardship. To request an accommodation, please contact Human Resources.
","Contact Center Representative

Responsible for presenting and explaining a basic number of credit union products and services to members an...","Contact Center Representative I",[144],["B","3522012314"],"Work at Horizon Credit Union","20 hours ago","/jobs/3522012314-contact-center-representative-i","Boise, ID, United States","/jobs?keyword=Horizon+Credit+Union","/jobs?location=Boise%2C+ID%2C+United+States","/jobs?keyword=Contact+Center+Representative+I",{"_65":66,"_67":145,"_69":146,"_71":147,"_73":148},"Boise","Boise, ID, United States, 83708","ID","83708",8752,"name","Newsday Media Group","agency","logo","https://production-rails-default.s3.us-east-2.amazonaws.com/public/legacy-logos/351727.GIF","slug","newsday-media-group","

Newsday Media Group is a locally owned, independent media company grounded in journalistic excellence, integrity, and commitment to the communities it serves. With 19 Pulitzer Prizes and dozens of Emmy Awards, it's one of the most decorated news organizations in the country.

The company is in the middle of a significant transformation, expanding from its newspaper roots into a multimedia operation spanning digital, video, podcasts, live events, and data-driven civic engagement. NMG properties include the flagship Newsday and Newsday.com, NewsdayTV, the Newsday Live events series, and nextLI, a civic research and community forum platform funded by The Rauch Foundation.

A new 130,000-square-foot headquarters in Melville features a broadcast-quality TV studio and multimedia production space. Newsday Live produces a growing calendar of food and wine tastings, author talks, sports Q&As, concerts, and community events. Feed Me, the company's food and dining vertical, includes a web series, quarterly print magazine, and restaurant coverage. Brand 360, the in-house content studio, partners with advertisers across healthcare, education, energy, tourism, and retail.

Newsday's investigative unit has driven real-world change, from prompting schools to replace unsafe football helmets to contributing reporting that led to federal corruption convictions. Community programs include the Newsday Marching Band Festival, CheerFest, Scholar-Artist honors, and partnerships with local nonprofits focused on hunger, housing, youth education, and child welfare.

For people who care about local journalism, multimedia storytelling, and community impact, Newsday is doing the work at scale.

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","descriptionText","Contact Center Representative Bank-Fund Staff Federal Credit Union Provides information on Credit Union products and services, performs account transactions, and resolves account inquiries and issues for members via the telephone, mail, e-mail, fax, and other web-based communications in a professional and confidenti Payment Processing, Representative, Communications, Officer, Relationship Manager, Security, Business Services","Provides information on Credit Union products and services, performs account transactions, and resolves account inquiries and issues for members vi...",[208],"Bank-Fund Staff Federal Credit Union","salaryMin","salaryMax","salaryDescription","url","https://us.thebigjobsite.com/redirectfeedjob?jobid=461254B40FFB4366F8FFA4FE41C6FCEF&source=mediabistroxmlus&utm_source=mediabistroxmlus&jobSiteKey=124F78FF3E5B8725E2314AA426F0BE9A","companyDescription","companyWebsite","Work at Bank-Fund Staff Federal Credit 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