Enterprise IT Delivery Lead - End-User Experience Job at Agility Partners in Cha

Agility Partners is searching for an IT Delivery Lead to oversee the successful delivery of enterprise technology initiatives, with a strong focus on end‑user experience, infrastructure/application integration, and cross‑functional coordination. This role is hands-on and requires a blend of technical understanding, project delivery leadership, and change management expertise. You’ll ensure alignment across infrastructure, applications, cybersecurity, and business stakeholders while driving execution from planning through adoption.

Key Responsibilities

• Lead end-to-end delivery of IT integration and modernization initiatives across multiple workstreams.
• Develop and execute infrastructure and application integration plans supporting end-user technologies.
• Coordinate cross-team dependencies and ensure alignment with program objectives and timelines.
• Establish and report on KPIs that measure delivery, readiness, and adoption outcomes.
• Oversee IT project governance, risk management, and status reporting.
• Select and apply appropriate project methodologies (Waterfall, Scrum, Kanban) based on teams and deliverables.
• Integrate change management best practices into delivery strategies to support smooth adoption.
• Drive communication planning to keep stakeholders engaged and informed.
• Define and supervise testing strategies to validate readiness for deployment.
• Monitor post-deployment performance and drive timely issue resolution.
• Serve as the primary point of contact for execution, delivery, and change-related activities.
• Build relationships with technical teams, business leaders, and external partners to drive decisions and remove roadblocks.

The ideal candidate

• 10+ years of experience in IT service delivery, technology project management, or related functions.
• Strong background in infrastructure delivery, end‑user technologies, and/or Microsoft ecosystem initiatives.
• 5+ years executing complex change management programs within enterprise environments.
• Practical experience leading cross-functional teams without direct authority.
• Deep familiarity with project management frameworks including Waterfall, Agile, Kanban, or hybrid models.
• Highly organized, detail-oriented, and comfortable operating in fast-paced, ambiguous settings.
• Exceptional communication and stakeholder management skills.
• Demonstrated ability to drive accountability, influence outcomes, and proactively solve issues.

Reasons to love it

• Opportunity to lead high-impact technology integration initiatives touching end-user experience across the enterprise.
• Work cross-functionally with infrastructure, application, cybersecurity, and business teams.
• Hands-on role with real ownership and influence over delivery, change adoption, and organizational readiness.
• Ideal for leaders who enjoy both strategic planning and tactical execution.
• Chance to shape standards, processes, and outcomes across multiple workstreams.

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